Water Mitigation Lead Tech

ServiceMaster • Full-time • Fredericksburg, VA, US • $18 - $24 / hour • 4m ago

Benefits:

401(k) matching
Competitive salary
Dental insurance
Free uniforms
Health insurance
Paid time off
Training & development
Vision insurance

ServiceMaster of Greater Washington is committed to be the premier provider of professional restoration services to commercial and residential markets. We accomplish this by developing a strong team of leaders who, through their pride of ownership, deliver superior service to our customers. We are committed to honesty and integrity and we deliver what we promise. We show a heartfelt concern for people and the environment through the work we do daily. We are currently looking to expand our team and now is a great time to apply!

Job Responsibilities

Retrieves work orders, checks route for travel, ensures appropriate equipment and supplies are loaded on truck needed for job, arrives to work site
Completes assigned jobs according to company processes, maintains quality control within the budget of each job
May perform daily monitoring on active residential and/or commercial jobs and communicates with customers.
Maintains records of personnel and resources used on projects and communicates all billable events to others.
May be responsible for creation of estimates in applicable software
Inspect and scope jobs onsite-and works with Project Manager/ Crew Chief/Lead Tech on scope of job
Document / review loss with clear and descriptive job photos and upload into operating system/software
May write mitigation and reconstruction estimates using Xactimate
Communicates conversations and key information on the job using the notes feature in required software
Estimates using carrier audit standards and manages the estimate based on feedback from client and customer
Explains drying process and next steps to resolution in person to customers using printed materials as a guide
Interfaces with adjusters and customers in person, over the phone, and virtually to resolve issues and answer questions about the loss
May perform quality assurance inspections after completion and obtain customer signatures for approval, requests payments when necessary.
Prepares documentation and pictures according to company policies and procedures to ensure reimbursement from insurance companies
May train new technicians or key operational team members

Job Requirements

High school graduate or equivalent, college degree preferred.
Strong knowledge of insurance restoration and or construction industry
Valid Driver's License and satisfactory driving record
Ability to lift up to 70 lbs.
Able to work independently or work with/lead a team
Exhibit professionalism, maturity, and the willingness to serve the customer
Experience managing teams of 2 or more
Experience with entering data using a tablet or mobile phone
Strong verbal and written and communication skills
Strong problem solving and customer service skills
Must be able to prioritize activities and meet deadlines
Working on-call schedule is required
Certifications preferred:
- ASD – Applied Structural Drying Technician
- FSRT – Fire & Smoke Restoration Technician
- OCT – Odor Control Technician
- WRT – Water Damage Restoration Technician

Benefits

Paid Training and certifications
Retirement Plan- Safe Harbour
Health and Dental insurance
Company Vehicle- once trained
Company Phone
Competitive pay
Paid Holidays / Vacation
401(k) matching

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