Help Desk Support II

Litehouse • Sandpoint, ID, US • 22h ago

Keep Litehouse Foods Running with Exceptional IT Support

We are seeking an experienced Help Desk Support II to join our team!

This position is 100% onsite.

https://www.litehousefoods.com/

As a Help Desk Support II, you'll be the go-to resource for resolving complex technical issues that keep our employees and manufacturing operations running smoothly. You'll troubleshoot advanced hardware, software, and system issues, support production-critical technology, and partner with IT teams to deliver outstanding customer service. If you enjoy solving problems, mentoring others, and working in a fast-paced environment where no two days are the same, we'd love to hear from you.

What You'll Do

Resolve escalated hardware, software, system, and application issues while delivering exceptional support through phone, email, remote tools, and in person
Diagnose complex technical problems, perform root cause analysis, and implement long-term solutions to improve system reliability
Support manufacturing technology, including industrial PCs, scanners, printers, labelers, and other production-critical equipment
Manage service desk tickets, prioritize requests, maintain accurate documentation, and consistently meet service level agreements (SLAs
Administer user accounts, system access, security groups, onboarding, offboarding, and multi-device configuration
Create and maintain knowledge base articles, standard operating procedures, and technical documentation while mentoring and supporting Tier I technician
Promote IT security, compliance, and technology best practices across the organization

What You Bring

Associate's degree in Information Technology, Computer Science, or a related field required
2-4 years of progressive IT support experience, including advanced desktop, application, and enterprise system troubleshooting
Experience supporting manufacturing or production environments preferred
Experience working with ticketing systems and meeting service level agreements in a fast-paced help desk environment
Strong knowledge of Windows operating systems, enterprise applications, hardware, networking fundamentals, VPNs, and IT security best practices
Excellent troubleshooting, communication, customer service, and organizational skills
Ability to manage multiple priorities while collaborating effectively across IT teams
CompTIA A+ certification required; Network+ or other technical certifications preferred

Great People Deserve Great Benefits!

401(k) with generous company match
Medical, dental & vision insurance
Life insurance and disability coverage
Paid time off and holidays
Employee stock ownership plan (ESOP)
Career development and internal promotion opportunities

We're proud to be a 100% employee-owned company where everyone has a stake in our success. At Litehouse Foods, your leadership drives real impact-for our products, our people, and our customers. Join a team where your contributions are seen, valued, and rewarded.

We do not offer sponsorship

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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