Sales Support Specialist - NewStream Enterprises

SRC • Full-time • Springfield, MO • 4d ago

Monday-Friday 8:00am-4:30pm

Who we are:

At NewStream Enterprises, LLC, we like to WIN, and have FUN doing so. We leverage our employee-owner mentality to continually improve our processes, our relationships, and our business. Transparency is one of our core company values. You will have the opportunity to see, learn, and understand all aspects of our financials, and how your efforts impact those numbers. Sharing the wealth - with those who help create it - is important to us. We call that a “stake in the outcome.”

NSE values: Teamwork, Innovation, Fun!, Integrity, Transparency, and Excellence.

NewStream Enterprises, LLC is a subsidiary of SRC Holdings Corp. (SRC), is headquartered in Springfield, Missouri. SRC was founded in 1983 by Jack Stack, renowned author, lecturer, and CEO who created the business literacy and open book management program “The Great Game of Business”.

What you will do:

The Sales Support Specialist is responsible for interacting with new and existing customers to provide information in response to inquiries about products and services and to handle and resolve complaints and requests.

Some key responsibilities for the Sales Support Specialist:

Confer with customers by telephone or email in order to provide information about products and services in a professional manner
Identify new opportunities for revenue and improved service
Take details of customer complaints and/or requests and work to resolve them in a timely manner with the goal of maintaining Customer satisfaction
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
Follow up to ensure that appropriate changes were made to resolve customers' problems
Contact customers in order to respond to inquiries or to notify them of claim investigation results and any planned adjustments
Refer unresolved customer grievances to designated departments for further investigation
Create MSOs for shipping and provide tracking information to customer upon request
Update customer account information
Support Account Managers in growing accounts, tracking efficiencies, and keeping resolution time to a minimum
Manage and maintain all communication needed between intercompany departments; Materials, Sales, Shipping/Receiving and Operations, Quality and Engineering
Develop and maintain relationships with current customer base
Manage the preparation and submission of daily, weekly, and monthly reports as needed for customers and internal sales department objectives and key performance indicators
Update quotes for existing customers on a regular cadence
Understand prospective client’s culture, product portfolio, competitive position, financial state, investment plan, organization structure and key decision makers
Function as liaison between client companies and operations staff
Assist the sales department staff with a variety of tasks as it pertains to event coordination
Provide ongoing account support on existing customers assigned by the account managers to meet or exceed identified KPIs
Conducting sales research and identify any new sales opportunities
Solid time-management skills with a problem-solving attitude and professionalism

What we do:

NewStream Enterprises, LLC is a comprehensive supply chain management company, delivering unparalleled services to the world’s leading On and Off Highway original equipment manufacturers (OEM). We have service offering in 3 areas: Kitting and Packaging, Assembly and Sub-Assembly, and Supply Chain Management.

What we offer:

At NewStream Enterprises, LLC we are committed to safety, quality, outstanding customer experiences, and improving the quality of life of our employee-owners. We have benefit packages for both part-time and full-time associates – including an ESOP and a 401(k) match! We believe that our employee-owners are our greatest investment. If you’re searching for a place to start your career – or take it to the next level – we would love to hear from you!

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