Customer Service Supervisor

Wawa • Full-time • Store 651 - Gainesville, VA 20155 • 2w ago

Job Description

The Customer Service Supervisor is responsible for the complete operations of the store when a more senior level manager is not present. The Customer Service Supervisor will assist store management in customer service, product availability, safety, shift management, and vendor care. The Customer Service Supervisor will work in support of the store management team to ensure customer satisfaction (including store conditions), maximize sales, and achieve established goals. Where applicable, this position will assist the management team with managing the fuel offer.

Principal Duties:

Ensure exceptional customer service is being delivered. Respond to and resolve customer inquiries and solicit customer feedback and input. Respond to and resolve customer inquiries in a courteous and timely manner.
Participate with the store management team to improve store performance in areas of sales, controllable expenses, merchandising, marketing, associate retention and associate training and make appropriate recommendations to store management regarding the same.
Provide direction, motivation, and coaching for associates during the shift.
Ensure the 24/7 execution of all customer service programs and processes.
Ensure execution of established safety, security, quality, and store operations policies, procedures and practices. Responsible for all cash processes which also include deposit preparation, lottery, gift cards, and checks where applicable.
Complete cash and lottery processes.
Responsible for maintaining accurate article level inventory to maximize sales; perform cycle counts and orders.
Check in vendors.
Recognize associates and celebrate accomplishments.

Essential Functions:

Ability to work well individually as well as in a team environment
Excellent oral and written communication skills
Excellent customer service skills
Ability to work with little or no supervision
Excellent relationship building and leadership skills
Detail oriented and excellent organizational skills
Ability to defuse issues using de-escalation and problem solving techniques
Proven self-starter with demonstrated ability to make decisions
Ability to learn and utilize the store’s technology
Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly
Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing
Must be able to lift and carry up to 35 lbs
Must have reliable transportation
Must be at least 18 years old to be considered for this role
Ability to direct others and prioritize tasks

Basic Qualifications:

High School Diploma or GED equivalent
Ability to work 35 – 40 hours per week
Experience effectively implementing change and demonstrated results in execution
Flexible availability which may include all shifts, weekends, and holidays, based on business needs
Leadership experience required, leadership experience in a fast-paced retail, food service environment preferred
Experience training, sales building, management of expenses, and food service menu planning
Experienced in all areas of store operations, including foodservice
Experience leading, developing and selecting teams preferred
Proven and consistently demonstrated skills in the following:
- Exceptional Customer Service
- Relationship Building
- Effective Communication

Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at asc@wawa.com or 1-800-444-9292.

Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.

Related Jobs

General Manager

Wawa • Full-time • Store 8686 - Manassas, VA 20110 • 2w ago

Management

Job Description The General Manager (GM) is responsible for management of the entire store operation. The GM will lead the management team to ensure execution of organizational objectives, initiatives, and achieveme...

2w ago

Apply

Skid Steer Equipment Operator

Davey Tree • Chantilly, VA, US • 1m ago

Additional Locations: N/A Primary Locations: VA, Chantilly, 25255 Pleasant Valley Rd., 20152 Requisition ID: 206709 Position Overview Equipment Operator $19.00-$21.00 per hour...

1m ago

Apply

Spray Technician- Lawn, Trees and Shrubs

Davey Tree • Chantilly, VA, US • 1m ago

Installation & Maintenance

Additional Locations: na Primary Locations: VA, Chantilly, 25255 Pleasant Valley Rd., 20152 Requisition ID: 206711 Position Overview Pay $25.00-$28.00 per hour depending on experience ...

1m ago

Apply

Snowplow Operator Seasonal

Davey Tree • Chantilly, VA, US • 1m ago

Additional Locations: N/A Primary Locations: VA, Chantilly, 25255 Pleasant Valley Rd., 20152 Requisition ID: 206548 Position Overview As a valuable member of our team, you will get to en...

1m ago

Apply

Environmental Scientist

Davey Tree • Gainesville, VA, US • 2m ago

Science

Additional Locations: n/a Primary Locations: VA, Gainesville, 5300 Wellington Branch Drive, Suite 100, 20155 Requisition ID: 204278 Position Overview Wetland Studies and Solutions, Inc., a...

2m ago

Apply

Climber | Richmond, VA

Davey Tree • Chantilly, VA, US • 2m ago

Additional Locations: Richmond, VA Primary Locations: VA, Chantilly, 25245 Pleasant Valley Rd., 20152 Requisition ID: 205656 Position Overview Davey Utility Line Clearance, a division o...

2m ago

Apply

Trimmer/Bucket Operator | Richmond, VA

Davey Tree • Chantilly, VA, US • 2m ago

Agriculture & Forestry

Additional Locations: Richmond, VA Primary Locations: VA, Chantilly, 25245 Pleasant Valley Rd., 20152 Requisition ID: 205662 Position Overview Davey Utility Line Clearance, a division o...

2m ago

Apply

Landscape Technician

Davey Tree • Chantilly, VA, US • 2m ago

Installation & Maintenance Agriculture & Forestry

Additional Locations: na Primary Locations: VA, Chantilly, 25255 Pleasant Valley Rd., 20152 Requisition ID: 205557 Position Overview Landscaper Invest in your future. Join o...

2m ago

Apply

Commercial Cleaner

ServiceMaster • Full-time • Manassas, VA, US • $15 / hour • 6m ago

Cleaning & Sanitation

Our essential team members enjoy Career Path Opportunities Paid Training For more than 60 years, ServiceMaster Clean has been creating cleaner, healthier, safer work environments for our customers. As a ServiceMas...

6m ago

Apply

Customer Service Associate

Wawa • Part-time • Store 8686 - Manassas, VA 20110 • 7m ago

Retail

Job Description Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary : The Customer Service Associate works in support of the store management team to facili...

7m ago

Apply