JOB DETAILS

Team Supervisor (Overnights)

Wawa • Full-time • Store 8181 - Bethlehem, PA 18020 • 2m ago

Job Description

Job Title: Team Supervisor

Location: Field

Department: Store Operations

*Associates in this position will receive a $1.50 shift differential for hours worked between 12am-6am.

Job Summary: The Team Supervisor is responsible for the complete operations of the store when a more senior level manager is not present. This position is responsible for ensuring efficient productivity, quality execution and will make appropriate recommendations to the store management team regarding any store concern or opportunity. Where applicable, this position will assist the management team with managing the fuel offer.

Principal Duties:

Ensure exceptional customer service is being delivered. Respond to and resolve customer inquiries in a courteous and timely manner. Respond to and resolve customer inquiries and solicit customer feedback and input.
Facilitate flawless execution of flow between the associate, the customer, and their orders, ensuring overall food service and beverage effectiveness.
Ensure execution of established safety, security, quality, and store operations policies and standards. Demonstrate knowledge of and follow Wawa’s Crisis Management procedures when necessary.
Provide direction, motivation, and coaching for associates during the shift.
Prepare and maintain stock levels for all appropriate food service items by day part.
Communicate opportunities for growth within food service and beverage area to the Food and Beverage Manager.
Recognize associates and celebrate accomplishments.
Enforce Wawa’s cash handling and accountability processes and perform manager functions on register.
Administer check-in of external and internal vendors according to corporate procedures.
Exhibit a working knowledge of store equipment and ensure facility and store conditions meet established standards.

Essential Functions:

Ability to work well individually as well as in a team environment
Excellent oral and written communication skills
Excellent customer service skills
Ability to work with little or no supervision
Detail oriented and excellent organizational skills
Ability to defuse issues using de-escalation and problem solving techniques
Proven self-starter with demonstrated ability to make decisions
Excellent relationship building and leadership skills
Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly
Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing
Must be able to lift and carry up to 35 lbs
Ability to learn and utilize the store’s technology
Must have reliable transportation
Must be at least 18 years old to be considered for this role
Ability to direct others and prioritize tasks

Basic Qualifications:

High School Diploma or GED equivalent
Ability to work 35 – 40 hours per week
Flexible availability which may include all shifts, weekends, and holidays, based on business needs
Experience leading, developing and selecting teams preferred
Experience training, sales building, management of expenses, and food service menu planning
Experience effectively implementing change and demonstrated results in execution
Leadership experience in a fast-paced retail, food service, or fuel environment preferred
Experienced in all areas of store operations, including foodservice
Proven and consistently demonstrated skills in the following:
- Exceptional Customer Service
- Relationship Building
- Effective Communication

Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at [email protected] or 1-800-444-9292.

Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.

Related Jobs

Cleaner

ServiceMaster • Part-time • Easton, PA, US • $15 / hour • 4w ago

Cleaning & Sanitation

No experience required; paid training provided. All cleaning supplies and equipment provided. Opportunity for advancement. Part time evening cleaner needed in Palmer. Easton Tuesday and Friday Flexible start time 3... more

4w ago

Apply

Allentown Parttime Cleaner

ServiceMaster • Part-time • Allentown, PA, US • $15 / hour • 4w ago

Cleaning & Sanitation

Part time Cleaner needed in the Allentown Area $15/hr Monday - Friday 4hrs/night Paid Training; all supplies provided Direct Deposit Background check required Responsibilities include: Cleaning bathrooms, offices, v... more

4w ago

Apply

Line Technician

Amsted Rail • Full-time • Phillipsburg, New Jersey, United States • 4w ago

Bihler's manufacturing plant is looking for a Line Technician. Experience in operating, setting up, and performing maintenance on high precision equipment in a metal stamping and forming environment. Working with integr... more

4w ago

Apply

Allentown Cleaner

ServiceMaster • Part-time • Allentown, PA, US • $14 / hour • 2m ago

Cleaning & Sanitation

Benefits Flexible schedule No experience required; paid training provided. All cleaning supplies and equipment provided. Opportunity for advancement. Part time evening cleaner needed in Allentown. Allentown... more

2m ago

Apply

Daytime Cleaner

ServiceMaster • Part-time • Nazareth, PA, US • $15 / hour • 2m ago

Cleaning & Sanitation

Benefits Flexible schedule No experience required; paid training provided. All cleaning supplies and equipment provided. Opportunity for advancement. Part time cleaner needed in the Nazareth Area. $15/hr 7:3... more

2m ago

Apply

Nazareth Cleaner

ServiceMaster • Part-time • Nazareth, PA, US • 2m ago

Cleaning & Sanitation

No experience required; paid training provided. All cleaning supplies and equipment provided. Opportunity for advancement. Part time evening cleaner needed in Nazareth. Nazareth Monday-Friday 5pm-9pm $12/hr direct... more

2m ago

Apply

Summer Cleaner

ServiceMaster • Part-time • Easton, PA, US • $17 / hour • 3m ago

Cleaning & Sanitation

No experience required; paid training provided. All cleaning supplies and equipment provided. Part time cleaner needed in Easton/Tatamy. $15/hr-$17/hr Monday - Friday 6hrs each day 8a.m.-2p.m. or 7a.m.-1p.m. direct de... more

3m ago

Apply

Customer Service Associate (Drive Thru)

Wawa • Part-time • Store 8186 - Allentown, PA 18106 • 3m ago

Retail Customer Service

Job Description Job Title: Customer Service Associate Location: Field Department: Store Operations *Note: This is a drive thru location. Job Summary : The Customer Service Associate works in suppo... more

3m ago

Apply

Palmer Cleaner

ServiceMaster • Part-time • Easton, PA, US • $15 / hour • 3m ago

Cleaning & Sanitation

3m ago

Apply

Customer Service Associate

Wawa • Part-time • Store 8313 - Phillipsburg, NJ 08865 • 4m ago

Retail Cashier

Job Description Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary : The Customer Service Associate works in support of the store management team to facili... more

4m ago

Apply