JOB DETAILS

T3 Service Desk Engineer

WEBIT Services • Full-time • Remote (Naperville, Illinois, United States) • 1m ago

Job Summary:

As a Tier 3 Service Desk Engineer, you will serve as the highest level of technical support within our service desk team. You will handle complex technical issues, provide expert guidance, and collaborate with other IT professionals to ensure the delivery of superior IT services. Your role will involve troubleshooting advanced issues, mentoring junior staff, and participating in project work.

Key Responsibilities:

Advanced Technical Support: Resolve complex technical issues escalated from Tier 1 and Tier 2 support, ensuring timely and effective resolution, including but not limited to:
- Virtualization: VMware & HyperV
- Backup systems and Storage
- Network and Security (Firewall Systems, Router and Switches etc.)
- Active Directory and O365 Administration

System Administration: Perform advanced system administration tasks, including server management, network configuration, and security implementations on Windows Servers 2008-2022 (AD, AZURE AD, DNS, DHCP, Online Exchange/ 0365)
Project Participation: Collaborate with project teams to design, implement, and manage IT projects for clients.
Mentorship and Training: Provide guidance and training to Tier 1 and Tier 2 support staff, fostering a culture of continuous learning and improvement.
Client Interaction: Communicate effectively with clients to understand their technical needs, provide updates, and ensure satisfaction with services rendered.
Documentation: Maintain detailed and accurate documentation of technical solutions, procedures, and client interactions.
Proactive Maintenance: Conduct regular system audits, performance tuning, and preventive maintenance to ensure optimal system performance and reliability.
Incident Management: Lead the response to major incidents, including identification, resolution, and post-incident review to prevent recurrence.
Security: Implement and manage security measures to protect client data and systems from threats and vulnerabilities.

Qualifications:

· Experience in a technical support role, with at least 2 years in a Tier 3 or senior support capacity.

· Certifications: Relevant industry certifications such as MCSE, CCNA, ITIL, or similar are highly desirable.

· Technical Skills: Proficient in Windows and Linux server administration, networking (LAN/WAN), virtualization (VMware, Hyper-V), cloud services (AWS, Azure), and security best practices.

· Problem-Solving: Strong analytical and problem-solving skills with the ability to handle complex technical issues independently.

· Communication: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical stakeholders.

· Customer Service: Strong commitment to providing exceptional customer service and maintaining client relationships.

· Team Player: Ability to work collaboratively within a team environment and share knowledge effectively.

Experience in a technical support role, with at least 2 years in a Tier 3 or senior support capacity.

Certifications: Relevant industry certifications such as MCSE, CCNA, ITIL, or similar are highly desirable.

Technical Skills: Proficient in Windows and Linux server administration, networking (LAN/WAN), virtualization (VMware, Hyper-V), cloud services (AWS, Azure), and security best practices.
Problem-Solving: Strong analytical and problem-solving skills with the ability to handle complex technical issues independently.
Communication: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical stakeholders.
Customer Service: Strong commitment to providing exceptional customer service and maintaining client relationships.
Team Player: Ability to work collaboratively within a team environment and share knowledge effectively.

Benefits:

Company-paid Day-1 Health Insurance for employee
Company-paid AD&D Insurance
Company-paid LTD & STD Insurance
Unlimited PTO
Employee Assistance Program
Dental Insurance
Vision Insurance
401k
Life Insurance

Additional Information:

Position Type: Full time, salaried
Salary Range: $85,000 - $120,000/yr
Unlimited PTO Eligibility: After 90 days
Employee Ownership Eligible after 1 year of service

Related Jobs

Graduate Engineer

RJN Group • Full-time • Downers Grove, Illinois, United States • 1m ago

Engineering

Interested in working for the industry leader? Interested in having a substantial stake in an employee owned firm? Looking to help your neighbors and impact your local community? RJN Group employees can answer yes to a... more

1m ago

Apply

Engineering Technician

RJN Group • Full-time • Downers Grove, Illinois, United States • 1m ago

Engineering

1m ago

Apply

T3 Professional Services Engineer

WEBIT Services • Full-time • Remote (Naperville, Illinois, United States) • 1m ago

Engineering

Company Overview WEBIT Services, a Chicago-based Managed Services Provider, is seeking a qualified Tier 3 Project Engineer to join our team of Employee Owners. The role of the T3 Project Engineer is to deliver advanc... more

1m ago

Apply

Lawncare Technician | Burr Ridge, IL

Davey Tree • Burr Ridge, IL, US • 1d ago

Installation & Maintenance

Additional Locations: Not applicable Primary Locations: IL, Burr Ridge, 11 S-165 Madison St., 60527 Requisition ID: 201118 Position Overview Performs fertilization and pest management on t... more

1d ago

Apply

Climbing Arborist Trainee | West Chicago, IL

Davey Tree • West Chicago, IL, US • 1d ago

Agriculture & Forestry

Additional Locations: Not applicable Primary Locations: IL, West Chicago, 395 Industrial Drive, Unit C and D, 60185 Requisition ID: 201114 Position Overview Trim and remove trees, remove u... more

1d ago

Apply

Well-Being Navigator

Symbria • Part-time • LaGrange, IL, US • 2d ago

Human Resources (HR)

Overview Do you have a passion for fitness and look to impact the lives of the older adult population? If so, our Well-Being program at Aspired Living at LaGrange in LaGrange, IL is seeking its next part -time... more

2d ago

Apply

Physical Therapist - PT - Part-time (20-29 hours)

Symbria • Part-time • Naperville, IL, US • 2d ago

Health Care

Overview Are you a Physical Therapist (PT) with a desire to impact the lives of the older adult population? If so, our Rehab Team at Tabor Hills in Naperville is seeking its next part-time (20-29 hours) employ... more

2d ago

Apply

Climbing Arborist Trainee | Naperville, IL

Davey Tree • Naperville, IL, US • 4d ago

Agriculture & Forestry

Additional Locations: Not applicable Primary Locations: IL, Naperville, 31W236 91st Street, 60564 Requisition ID: 200981 Position Overview Trim and remove trees, remove unwanted, diseased... more

4d ago

Apply

Lawncare Technician | West Chicago, IL

Davey Tree • West Chicago, IL, US • 4d ago

Installation & Maintenance

Additional Locations: Not applicable Primary Locations: IL, West Chicago, 395 Industrial Drive, Unit C and D, 60185 Requisition ID: 200997 Position Overview Performs fertilization and pest... more

4d ago

Apply

Associate Pharmacy Technician

Symbria • Woodridge, IL, US • 4d ago

Pharmacy Pharmacy Technician

Overview Symbria Rx Services is seeking a PRN Pharmacy Technician to add to our growing team at our Pharmacy located in Woodrige, IL! The primary purpose of the Pharmacy Technician is to assist the pharmacist i... more

4d ago

Apply