Job Details
Level: Experienced
Job Location: SEAT - Seattle, WA
Salary Range: $65,000.00 - $85,000.00 Salary/year
Description
Job Title: Community Engagement Specialist
Labor Classification: Consultant II
Exemption Status: Exempt
Employment Status: Full-time (40 hours per week), hybrid
Office Location: Seattle, WA
Reports to: Senior Consultant
About PRR:
At PRR, we create meaningful and inclusive opportunities for people to get information and engage with decision-makers—our clients. These clients include government agencies, organizations, and businesses that focus on transportation, public health, and the environment. As a full-service communications consulting firm, we add value and supplement workforce, billing for our time and materials to bring in revenue.
Summary:
We’re looking for a community engagement consultant with demonstrated experience managing or supporting the delivery of project scopes and budgets in a fast-paced, deadline-driven environment, while providing client or customer service. The ideal candidate will produce high-quality, innovative work and skillfully manage multiple projects with competing timelines.
This position will manage and support community engagement teams for several transportation and environment projects, primarily within Washington state. This hybrid position provides flexibility to work remotely, with the expectation of some in-person work in our downtown Seattle office, as well as in-person community outreach work throughout the Puget Sound Region. Some outreach work will take place outside of 9-5 weekday work hours, which can be balanced out during the week as agreed to with the consultant’s supervisor and project teams.
We prioritize candidates with demonstrated commitment to social and racial justice, and experience implementing successful campaigns to reach diverse audiences. Candidates with multilingual skills are strongly encouraged to apply.
Duties and Responsibilities
Drive community engagement strategy and manage or support project teams to successfully deliver projects on time and on budget, including but not limited to:
Community Engagement and Communications
- Develop communications and community engagement plans with strategies and tactics to meet client objectives, within scope and budget. Plans should include ways to meaningfully involve historically underserved communities in decision-making, including people who are Black, people who are Indigenous, and people of color; people with disabilities; people living in poverty; and people who use languages other than English.
- Prepare for, participate in, and provide notes and action items for working and check-in meetings with clients, partnering firms, and internal teams.
- Lead planning and implementation of project events and meetings, including in-person and virtual meetings, briefings, interviews and outreach booths at fairs and festivals. This includes managing workplans and budget associated with deliverables that could include graphics, websites, mailers, printing materials and display boards, travel, and refreshments; staffing events and managing staff responsibilities and performance; and debriefing and providing action items with clients.
- Research, write, and edit content for PowerPoint presentations and speaking notes, websites/online open houses, newsletters/emails, press releases, social media, informational materials, and reports.
- Maintain Excel databases to track contacts and correspondence.
- Draft responses to questions and correspondence from key audiences that include community members, elected officials, city staff, etc.
Project Management
- Track delivery of scopes of work (contracts) within established budgets; coordinating with accounting and leadership to manage issues and opportunities.
- Manage filing of project documents and deliverables, including draft and final versions of agendas, notes, summaries, and other documents.
- Lead or support monthly project invoicing and progress reporting.
- Lead or support project planning to assess staffing needs and hours.
- Lead or support project set ups and contracting.
- Collaborate with cross-disciplinary PRR teams, including the creative studio, research, and language services.
- Complete or manage completion of tasks by others – on time and within established hours.
Client Relations
- Establish and support relationships with clients, community-based organizations, and communities.
- Provide excellent customer service which includes:
- Respond to client and partner firm inquiries and needs in a timely manner.
- Prepare for meetings with clients to recall previously discussed information, asks and deliverables.
- Maintain accurate notes and records of actions items, completed work, and upcoming needs.
- Maintain confidentiality of client information.
Administrative
- Maintain or exceed billable utilization goals – the amount of time spent billing to client work.
- Complete timesheets and expense reports on time and with accurate information.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. The employee may be tasked with other duties which fall within the reasonable scope of the job.
Experience/Education
Required:
- 3+ years of work experience in community engagement or communications
Desired:
- Experience managing and implementing community engagement scopes of work, including an understanding of project budgets
- Experience managing multiple projects with competing timelines
- Experience and strong interest in transportation (e.g., transit, connectivity, mobility justice, construction), health (e.g., social determinates of health and healthcare), or the environment (e.g., water infrastructure, clean water, built environment, waste management and recycling).
- Experience working with historically underserved communities and developing inclusive and equitable engagement strategies
- Experience working in consulting, customer or client service, and/or for government agencies
Required Skills
- Excellent public speaking, oral communications, and interpersonal communication (including with people from diverse backgrounds)
- Writing for the public information/education:
- Using plain language – strategies to translate technical information into plain language and tailor messages for public audiences
- Adapting to client styles
- Comfort working independently and efficiently
- Task and team management strategies toward meeting deadlines
- Understanding of editing and quality control methods e.g., maintaining templates, editing for grammar and typos, attention to detail and client style guides
- Comfort working in a variety of settings, including a busy office, virtual meetings (e.g., Zoom), meetings with elected officials, or in-person out in the community
- Proficient with PCs and MS software, including Word, Excel, PowerPoint, and Teams
- Understanding of and interest in civic activities, public affairs, and policies
Desired Skills
- Multilingual translation, transcreation, and interpretation skills
- Facilitation skills
- Valid driver license
Billable Utilization
In this role, your time will largely be spent working on projects and billing your time to clients. Our staff track and report their time spent on projects and company activities daily by the quarter hour (15 mins). Approximately 87% of your time in this role should be billed to clients (35 hours out of a 40-hour work week). The remainder would be billed to PRR to engage in business development, participate in growth and development opportunities, check in with supervisors, and participate in company activities and internal initiatives.
Compensation
The full salary range for this position is $65,000 – 75,000 per year. We aim to hire new employees between $65,000 - 70,000 (depending on experience) allowing for future compensation growth within the range based on aptitude in the role, context, progress, and performance against goals over time.
PRR offers a benefit suite including:
- Health, dental, and vision insurance for full-time employees and their dependents
- Flexible spending account/dependent care spending account
- Life insurance
- Paid family and medical leave
- Short and long-term disability
- 401(k) plan with discretionary company match
- Employee Stock Ownership Program (ESOP)
- Pet Insurance
- Employee Assistance Program
- Professional development training allowances
- Gym or mass transit subsidy
- Paid Time Off Benefits include:
- 120 hours of Paid Time Off
- 1 week of Paid Sick Time
- 12 Paid Holidays
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee may be expected to work extended hours or hours outside of standard 9-5 working hours, including, but not limited to, standing or sitting for extended periods. The employee will often have to lift over 30 pounds. The employee is regularly required to talk or hear. The employee will regularly operate office equipment.
PRR, INC. IS AN EQUAL OPPORTUNITY EMPLOYER
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or veteran status.
PRR is committed to fostering, cultivating and preserving a diverse and inclusive environment. We endeavor to build a team that reflects the diversity and intersectionality of the communities we serve. People of color, multilingual, LGBTQIA, and veteran candidates as well as individuals with disabilities are strongly encouraged to apply.
