Overview
Senior Liability Claims Adjuster - General Liability (Remote)
Location: Remote (U.S.)
Schedule: Full-Time | Core Business Hours
Salary Range: $75,000 - $85,000
Build Your Career With Purpose at CCMSI
At CCMSI, we partner with global clients to solve their most complex risk management challenges, delivering measurable results through advanced technology, collaborative problem-solving, and an unwavering commitment to their success. We don’t just process claims—we support people. As the largest privately-owned Third Party Administrator (TPA), CCMSI delivers customized claim solutions that help our clients protect their employees, assets, and reputations. We are a certified Great Place to Work®, and our employee-owners are empowered to grow, collaborate, and make meaningful contributions every day.
Job Summary
CCMSI is seeking an experienced claims professional to join our team as a Senior General Liability Claims Consultant. This is a remote claims adjuster position responsible for independently investigating, evaluating, negotiating, and resolving moderate to complex General Liability claims with a significant litigation component. The role focuses on premises liability exposures involving entertainment, hospitality, recreation, retail, and other customer-facing operations. Success in this position requires strong liability analysis skills, litigation management experience, exceptional client service, and the ability to manage claims through resolution while maintaining high-quality claim handling standards.
Responsibilities
- Independently investigate, evaluate, negotiate, and resolve General Liability claims in accordance with company standards, client requirements, and applicable laws.
- Analyze liability, damages, coverage, and exposure to develop effective claim resolution strategies.
- Establish and manage reserves within authority levels and provide timely reserve recommendations.
- Coordinate and manage litigated claims, including collaboration with defense counsel, vendors, and other external partners.
- Communicate proactively with clients, claimants, attorneys, and other stakeholders throughout the life of the claim.
- Negotiate settlements and claim resolutions within authority and corporate claim standards.
- Maintain accurate claim documentation, reporting, and diary management to ensure timely claim progression.
- Deliver exceptional customer service while supporting positive client outcomes and long-term client relationships.
Qualifications
Required:
- 5+ years of General Liability and/or Multi-Line Property & Casualty claims handling experience.
- Demonstrated experience independently handling moderate to complex General Liability claims.
- Litigation management experience, including active involvement in litigated claim files.
- Strong experience with premises liability and bodily injury claims.
- Ability to investigate, evaluate, negotiate, and resolve claims with minimal supervision.
- Excellent verbal and written communication skills.
- Strong analytical, organizational, and negotiation skills.
- Valid adjuster license where required; New York license preferred.
- Proficiency with Microsoft Office applications.
Nice to Have:
- Experience handling claims involving entertainment, recreation, hospitality, health clubs, retail, or other customer-facing operations.
- Bachelor's Degree.
- Multi-jurisdictional claim handling experience.
- Experience presenting claim reviews or client-facing claim consultations.
- Bilingual (Spanish) proficiency — highly valued for communicating with claimants, employers, or vendors, but not required.
- Previous TPA experience is helpful.
How We Measure Success
Success in this role is measured through:
- Quality and consistency of claim handling.
- Timely and accurate claim investigations and resolutions.
- Effective reserve management and litigation oversight.
- Positive client feedback and service delivery.
- Compliance with corporate claim standards and client-specific handling instructions.
- Strong communication and responsiveness with clients, claimants, and business partners.
- Contribution to CCMSI's industry-leading client retention and service reputation.
Why You’ll Love Working Here
- 4 weeks (Paid time off that accrues throughout the year in accordance with company policy) + 10 paid holidays in your first year
- Comprehensive benefits: Medical, Dental, Vision, Life, and Disability Insurance
- Retirement plans: 401(k) and Employee Stock Ownership Plan (ESOP)
- Career growth: Internal training and advancement opportunities
- Culture: A supportive, team-based work environment
This is where we shine, and we hire adjusters who want to shine with us.
Compensation & Compliance
The posted salary reflects CCMSI’s good-faith estimate in accordance with applicable pay transparency laws. Actual compensation will be based on qualifications, experience, geographic location, and internal equity. This role may also qualify for bonuses or additional forms of pay.
CCMSI offers comprehensive benefits including medical, dental, vision, life, and disability insurance. Paid time off accrues throughout the year in accordance with company policy, with paid holidays and eligibility for retirement programs in accordance with plan documents.
Visa Sponsorship:
CCMSI does not provide visa sponsorship for this position.
ADA Accommodations:
CCMSI is committed to providing reasonable accommodations throughout the application and hiring process.
Equal Opportunity Employer:
CCMSI complies with all applicable employment laws, including pay transparency and fair chance hiring regulations.
Our Core Values
At CCMSI, we believe in doing what’s right—for our clients, our coworkers, and ourselves. We look for team members who:
- Lead with transparency We build trust by being open and listening intently in every interaction.
- Perform with integrity We choose the right path, even when it is hard.
- Chase excellence We set the bar high and measure our success. What gets measured gets done.
- Own the outcome Every employee is an owner, treating every claim, every decision, and every result as our own.
- Win together Our greatest victories come when our clients succeed.
We don’t just work together—we grow together. If that sounds like your kind of workplace, we’d love to meet you. #CCMSICareers #EmployeeOwned #GreatPlaceToWorkCertified #ESOP #TPA #InsuranceCareers #ClaimsCareers #GeneralLiability #LitigationClaims #RemoteJobs #IND123 #LI-Remote
