Overview
At Symbria our employees act like owners – because we are owners! As one of the few 100% employee-owned healthcare providers, our focus remains on delivering best-in-class services within our Pharmacy, Rehabilitation and Well-Being operations, which allows our clients to improve the lives and well-being of their patients and residents. Our teams utilize insights and analytics to drive better health outcomes for our partnered post-acute and senior living communities while providing them with flexible service options.
Symbria’s Core Values drive the way we partner with those clients, their patients and residents and the way our diverse employee-owners work together:
- Integrity – Honest, Fairness and ethics
- Compassion – Commitment to serving seniors
- Stewardship – Maximizing mission and margin
- Innovation – Striving to enhance our value to your organization
- Teamwork – Working together unselfishly toward goals
As an employee-owner, Symbria’s success becomes your success. In addition, we provide:
- Competitive pay, aligned with market guidelines
- Full Benefits Package, including very generous paid time off plans
- Professional liability coverage
- 100% employer-funded ESOP retirement plan
- 401(k) and Roth(k) plans
- Continuing education
- Credit union membership
We are currently looking for an experienced Rehab Billing Manager to join our team at our corporate office, located in Warrenville, IL (a suburb of Chicago, IL). The Billing Manager will be responsible for the daily operations and supervision of the Symbria Rehab billing department assuring timely and accurate completion and compliance with all billing processes and documentation and authorization requirements per regulations.
This is a hybrid role that will require travel to our corporate office as needed. Therefore, this candidate must reside within driving distance of Warrenville, IL.
Responsibilities
DIRECT REPORTS • Rehab Medical Billers• Documentation and Authorization Specialist(s)
FUNCTIONS AND RESPONSIBILITIES• Manage and maintain daily workflow and schedules for staff, ensuring all processes and deadlines are met.• Oversee audit and data entry activities to facilitate the accuracy and quality of data entered and maintained.• Oversee Plan of Care (POC) signature process to ensure compliance with regulated timelines and accuracy.• Monitor volume indicators to ensure employee performance standards are being achieved.• Calculate applicable billing information before input into invoices.• Communicate with therapists, Program Managers, and Senior and Regional Directors relating to billing issues before final bills are complete for the rehab division. • Oversee distribution of monthly invoices to multiple communities.• Assist with distribution of monthly billing reports to accounting department.• Monitor, prepare and present productivity and accuracy reports.• Conduct regular audits to ensure all standards are being met.• Prepare and present monthly closing functions.• Any and all other duties as assigned.
Department Management• Engaging the team by living and fully communicating Symbria’s vision and values.• Development of an employee-oriented company culture that emphasizes quality, continuous improvement, key employee retention and development, and high performance. • Manage the overall operational, budgetary, and financial responsibilities and activities of the department.• Plan, evaluate, and improve the efficiency of business processes and procedures to enhance speed, quality, efficiency, and output.• Make business decisions that are financially responsible, accountable, justifiable, and defensible in accordance with organization policies and procedures.• Review performance data that includes financial, sales, and activity reports and spreadsheets, to monitor and measure departmental productivity, goal achievement, and overall effectiveness.• Communicate regularly with other managers, department heads and other designated contacts within the company.• Communicate corporate and company policies and procedures to staff members.
Human Resources Management• Plan and allocate resources to effectively staff and accomplish the work to meet departmental productivity and quality goals. Work with Human Resources staff to recruit, interview, select, hire, and employ an appropriate number of employees.• Provide oversight and direction to the employees in the department in accordance with the organization's policies and procedures.• Coach, mentor, train and develop staff, including overseeing new employee onboarding and providing career development planning and opportunities.• Empower employees to take responsibility for their jobs and goals. Delegate responsibility and expect accountability and regular feedback.• Foster a spirit of teamwork and unity among department members. Consciously create a workplace culture that is consistent with the overall organization's and that emphasizes the identified mission, vision, guiding principles, and values of the organization.
• Lead employees using a performance management and development process that provides an overall framework to encourage employee contribution and includes goal setting, feedback, and performance development planning. Identify training and career development needs and work with employees to achieve growth in these areas.• Provide effective performance feedback through employee recognition, rewards, and corrective action, with the assistance of Human Resources, when necessary.• Lead employees to meet the organization's expectations for productivity, quality, and goal accomplishment.• Maintain employee work schedules including assignments, job rotation, training, vacations and paid time off, telecommuting, cover for absenteeism, and overtime scheduling.• Maintain transparent communication; appropriately communicate organizational information through department meetings, one-on-one meetings, and appropriate email, and regular interpersonal communication.
PHYSICAL DEMANDS AND WORK ENVIRONMENT• Required to have close visual acuity to perform activities such as: preparing and analyzing data and figures; may include extensive reading.• Consistently operates a computer and other office equipment such as a calculator, copy machine and printer. • Frequently communicates with managers, staff and clients. Must be able to exchange accurate information in these situations. • Sedentary, light work with ability to exert and/or lift to 25 pounds.
Qualifications
EDUCATION AND OTHER QUALIFICATIONS REQUIREDTo perform this job successfully, the ability to perform each essential duty satisfactorily is necessary and the qualifications listed below are representative of the knowledge, skill, and/or ability required:• High School Diploma or general education degree (GED). • Advanced knowledge of Medicare, Medicaid and Third-Party billing requirements.
• Excellent customer service, interpersonal, verbal and written communication skills.• Able to maintain organization, multi-task, problem-solve and prioritize.
• At least one year of experience supervising direct reports.
EDUCATION AND QUALIFICATIONS PREFFERED• Bachelor’s degree in business or the equivalent combination of education and experience.
• Experience working with NetHealth a big plus!
• Therapy billing experience is also a plus!• Experience managing medical billing; minimum two-three years. • Experience with managed care billing; minimum two-three years. • Advanced proficiency in Microsoft Excel.• Responsible leadership experiences in management or supervisory positions; minimum two years
EOE
