Job Details
Job Location: L40 Fife - FIFE, WA
Position Type: Full Time
Salary Range: $21.00 - $21.00 Hourly
Job Category: Customer Service
Description
COMPANY PROFILE
Team Allied (http://team-allied.com/) is the largest independent warehouse distributor of automotive exhaust and wide range of auto product offerings in the country. We believe that building and maintaining a reputation of quality products and services for over 45 years takes integrity, trust, experience, and support. We have over 21 locations in 12 western and mid-western states with 200 employee owners. Click on the link above to watch a video of what our employee-owners say about working at Team-Allied.
We are a company of creative and committed individuals driven by grand aspirations and are proud to be a 100% employee-owned company, (ESOP). An ESOP gives employees stocks in addition to their salary, employees do not pay for the shares. It is in this spirit that we encourage you to explore this opportunity to join the ALLIED team! Team Allied offers a competitive salary and benefits package including choices of medical and dental plans, vision, Life & ADD Insurance, short-term and long-term Disability, 401K match and ESOP Retirement plans.
EMPLOYEE OWNER POSITION PURPOSE
The CSR/Delivery/Warehouseposition exists to deliver aftermarket automotive parts and accessories over established routes or within an established territory and assist in the warehouse stocking shelves and performing basic clerical duties related to the warehouse. The driver must pull and stage from stock in the warehouse, load, and drive a non-commercial delivery van to deliver the products to our customers.
You will also field incoming calls for products, resolve customer service issues and to make effective outgoing sales calls to generate sales and revenue for the company.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES
- Field incoming calls from customers looking for specific products based on year, make, model and type of vehicle
- Field incoming calls relating to general customer service issues and find solutions that promptly and effectively fit the customer’s needs
- Make effective outgoing sales calls to current and prospective customers
- Review current customer accounts to discover new sales opportunities
- Accurately pull product from warehouse stock and stage outgoing orders for delivery
- Stock shelves – receive and count stock items, and record data manually or using computer software
- Using attention to detail to verify order quantities, lot #’s, and other options
- Assisting various departments with requests for special shipments
- Packing orders efficiently following standard procedures
- Weighing, measuring, and labeling packages correctly
- Preparing orders for shipments using various freight carriers and shipping programs
- Unload trucks and containers
- Receiving incoming shipments ensuring product and quantities are correct
- Inspecting product condition upon arrival
- Restocking items to appropriate locations
- Operating a hand truck, pallet jack, and forklift to maneuver freight
- Perform cycle counts as requested and during semi-annual inventory
- Perform housekeeping to help maintain a safe and organized work environment
- Drive non-commercial delivery van/truck to various customer locations to deliver product
- Other duties as assigned by management
Qualifications
SKILLS & QUALIFICATIONS
- Previous customer service experience required
- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
- Good active listening skills
- Organization and time management
- Proficient Microsoft computer skills
- Knowledge of inventory-based software desired
Schedule:
- Monday – Friday from approx. 8:00AM – 5:00PM
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Office setting
- Outdoor exposure to various weather conditions
- Work in an enclosed Vehicle
- Work in an open warehouse environment
Physical Demands and Abilities:
The physical demands here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Ability to consistently lift up to 25 lbs and up to 70 lbs. occasionally
- The ability to bend, stretch, twist, or reach with your body, arms, and/or legs
- The ability to see details at close range (within a few feet of the observer) or at a distance
- The ability to exert maximum muscle force to lift, push, pull, or carry objects
- The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp manipulate, or assemble objects
- Ability to climb 12-14 ft platform ladders
- Ability to run, maneuver, navigate or drive a vehicle
- Ability to perform physical activities that require considerable use of arms and legs and moving whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials
Team Allied reserves the right to modify this job description at any time based on business need.
