INFORMATION SYSTEMS SUPPORT SPECIALIST – STORE OPERATIONS
Reports to: Manager - Retail Technology
FLSA Status: Exempt
Summary
This role is responsible for supporting all in-store technologies across designated store locations (e.g., Mosers), providing both remote and on-site system support. In cases where third-party assistance is required, the individual will ensure seamless communication and follow-up, demonstrating a proactive approach to issue resolution. Additionally, this position offers support to the Retail Technology team as needed. The ideal candidate is organized, self-motivated, and able to manage tasks independently.
Essential Duties And Responsibilities
- Provide prompt and effective support for in-store technology concerns and requests from store personnel.
- Manage and resolve help desk tickets, offering both remote and on-site support for a wide range of technologies, including computers, printers, POS systems, cash registers, lottery machines, and tablets.
- Attain expert-level knowledge of all in-store technologies and serve as an advisor to leadership on technical solutions that enhance store operations.
- Conduct training and refresher sessions for store employees to ensure proficiency and confidence in using the technologies.
- Maintain a strong understanding of store operations, enabling the ability to explain processes and offer recommendations for improvement.
- Establish and nurture strong relationships with store managers and staff to build trust and confidence in PFSbrands’ support services.
- Perform additional duties as assigned to support the stores and Retail Technology team.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, experience and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- AA/BS/BA in Computer Science, IT Certification, or 1+ years of relevant experience
- Excellent time management skills and strong sense of urgency, with STRONG ability to multitask, work autonomously and reprioritize quickly when directed
- Able to work collaboratively across functional groups
- Ability to quickly process information and make decisions
- Proficient working with computers, printers, and other hardware
- Understand networking fundamentals and troubleshooting
- Positive attitude and demeanor
- Valid driver’s license
WORKING CONDITIONS
- Work is typically performed in normal office working conditions or inside a grocery store environment
- Travel Requirement: up to 50% (minimal overnight)
- Must provide after-hours on-call technical support to ensure continued business operations
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
- While performing the duties of this job, the employee is required to use hands and fingers, reach, climb stairs, walk, stand, bend, life, see, talk and hear
- Must be able to frequently sit for prolonged periods of time in front of a computer daily
- Frequently required to stand; walk; and stoop, kneel, crouch or crawl to perform duties such as hardware installation
- Must be able to sit and/or stand for long periods of time
- Digital dexterity and hand/eye coordination in operation of office equipment
- Significant daily driving, including in inclement weather conditions, between store locations
