Claims Coordinator

ServiceMaster • Full-time • Minneapolis, MN, US • 3w ago

Position Overview

As the hub of all claims, the coordinator is responsible for speaking with the customer, ongoing customer follow-up, handling service complaints, logistics of dispatching field personnel to jobs while ensuring that the required Cycle Time and insurance Service Level Agreement tasks deadlines are met. The Coordinator is responsible to follow up daily with the OPS team to ensure that all required documentation, estimates, and procedures are followed according to required program guidelines.

A successful Coordinator will possess tenacity and thrives in a fast-paced environment. The coordinator who is detail-oriented and able to focus on many projects in varying degrees of completion will be most successful in this position.

Job Responsibilities

Understanding of the claims flow process - Water Mitigation, Reconstruction, Contents, and other Environmental work
Manages data entry for each claim from First Notice of Loss through to completion of job in the CRM system
Daily review of compliance tasks and all job tasks are completed on time
Monitor and update jobs in required operating system making sure the job flows efficiently through the claims process requirements and cycle times
Ensure that uploading photos, and other documents are appropriately described, titled and uploaded in real time, as well as follows up to get missing required data from homeowner and insurance/mortgage information not obtained on initial call
Creates and or assists with job estimate, reviews final estimate to ensure estimate is complete per company standards
Manages Customer Service issues and complaints, documenting actions and resolution
Understanding of all company cycle times and SLAs required for each job and phase
Client Care Calls - ensure constant, often daily, communication with the customer, may communicate with adjuster
Ensure daily notes are entered in all jobs, contacting relevant participants and escalating to the department manager as required
May be responsible for creating job estimate and or assisting the Estimator/Project Manager with final estimate

Job Requirements

High school diploma/GED required
IICRC Certifications preferred but not required: WTR, ASD, OCT, STC
Exceptional Customer Service skills
Experience with Microsoft Office application (Word, Outlook, PowerPoint, and Excel) required
Personal time management and organizational skills
Strong verbal and written communication skills
Dependable and adaptable to operate within a fast-paced work environment
Ability to manage highly confidential information
Strong problem-solving skills
Proficient at using Microsoft Office, Outlook, CRM software
Experience do you have with customer interaction and conflict resolution
On-Call Phone services (by rotation)

Physical Demands and Working Conditions

The physical demands are representative of those that must be met by an employee to perform the essential function to this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Incumbent must be prepared to

Move up to 20 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
Sitting for long periods of time while using office equipment such as computers, phones etc.
Fingering and Repetitive motions; such as movement of wrists, hands and fingers while picking, pinching and typing during your normal working environment.
Express or exchange ideas with others quickly, accurately, and receive and act on detailed information.
Close visual acuity to perform detail-oriented activities at distances close to the eyes, such as preparing and analyzing data, viewing computer screen and expansive reading.
Be exposed to various inside working conditions: The change of building environment such as with or without air conditioning and heating. May be required to travel for short periods of time.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. The Company reserves the right to modify this description in the future, with or without notice to the employee. This Job Description does not create an employment contract, implied or otherwise, and employment with the Company remains at will. These responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities.

Related Jobs

Call Center Representative

ServiceMaster • Full-time • Minneapolis, MN, US • $20 - $22 / hour • 10m ago

Customer Service

Benefits 401(k) Bonus based on performance Dental insurance Flexible schedule Health insurance Home office stipend Opportunity for advancement Paid time off Parental leave Signing bonus Training & development Vision...

10m ago

Apply

Accounts Receivable Manager

CFS • Hudson, WI, US • 1d ago

Sales

Accounts Receivable Manager – Shared Services Location: Twin Cities, MN (Hybrid – 3 days onsite per week) Compensation: $99K–$154K salary + 5% Bonus + Profit Sharing About the Role We’re seeking an experienced Accounts R...

1d ago

Apply

Construction - Carpenter

ServiceMaster • Full-time • Osseo, MN, US • $25 - $40 / hour • 1d ago

Construction Installation & Maintenance

Carpenter / Drywaller / Painter - Skilled Tradesmen TO LEAD CARPENTER -YEAR ROUND WORK WITH BENEFITS! Salary Range: Starts at $25-$40 Hourly, depending on experience and trade knowledge. Who we are: We are a full-service...

1d ago

Apply

Tool Crib Attendant

Kurt Manufacturing Company • 5280 Main St NE, Minneapolis, MN 55421, USA • 2d ago

The Tool Crib Attendant manages inventory, issues tools and equipment, and ensures proper maintenance and organization within the tool crib. May work with engineering to identify and make corrections to tool print. The i...

2d ago

Apply

Administrative Assistant

Thrifty White Pharmacy • Part-time • Maple Grove, MN, US • $17 - $19 / hour • 3d ago

Administrative Executive Assistant

Benefits: Flexible schedule Administrative Assistant -PT Plymouth, MN Thrifty White Pharmacy is seeking a Administrative Assistant in Plymouth, MN to assist the Pharmacy team in daily tasks, reporting, and other light cl...

3d ago

Apply

Estimator, Smartpress

Bernards Bros • Full-time • Chanhassen, MN • 4d ago

Do you want to work for a company where your co-workers are co-owners? We are 100% employee owned! Smartpress is a fast-growing online printing service, disrupting the traditional printing industry one innovation at a ti...

4d ago

Apply

Sales Rep - Lab Casework/Equipment - Construction Industry

H2I Group Inc. • Full-time • Minneapolis, MN • $80k - $120k / year • 4d ago

Construction Sales

H2I Group is a leading specialty contractor with 100 years of experience in designing, building, and maintaining exceptional athletic, laboratory, technical education spaces, and more. We work with architects and...

4d ago

Apply

Senior HR Generalist

Kurt Manufacturing Company • 5280 Main St NE, Minneapolis, MN 55421, USA • 5d ago

Human Resources (HR)

The Senior HR Generalist assists in the development and execution of HR strategies in several functional areas to advance business operations and provide high quality HR services to our employees. These functional areas...

5d ago

Apply

Shop Manager

Novaspect Holdings • Woodbury, MN, US • $105k - $125k / year • 5d ago

Description Midwest Valve Services, a Novaspect company is currently offering an opportunity for a Shop Manager to join our fast paced, customer-oriented team. The successful candidate will exemplify and promote Novaspec...

5d ago

Apply

Chemist I

Stylmark • Fridley, MN, US • $64k - $80k / year • 5d ago

Science

Description Stylmark, Inc. is an employee-owned, industry leader in aluminum fabrication and finishing. We are seeking an organized and analytical buyer/planner assistant to join our team. This is an excellent opportunit...

5d ago

Apply