Manager of Off-Premise Services

Wawa • Full-time • WAWA - Wawa, Inc. - Corporate Office • 2w ago

Job Description

Job Title: Manager of Off Premise Services

Location: Corporate

Department: Marketing

Job Summary: The Manager of Off Premise Services will be responsible for execution of off-prem digital channel strategies including delivery (via 3PL, Wawa mobile app, Wawa.com) and curbside services. This position will serve as one of the key stakeholders in conjunction with the Solution Manager of Mobile and Third Party Services to ensure execution of Wawa’s off Prem strategy and growth of these channels year over year. The Manager of Off Premise Services will partner cross functionally with Service/IT and various internal and external teams to provide insight in opportunities of development, testing and the expansion of any new service feature and enhancement or functions.

Principal Duties:

Lead contributor and execution of strategy of all off premise channels to hit targeted budget and LRP goals.
Manage the P&L for off premise channels and support the execution of the services at a store level.
Execute the business case and the strategic vision for the services using market trends, analytics, insights and capability enhancements.
Execute on key initiatives to deliver an omnichannel experience, empowering engagement across off premise channels.
Lead negotiator on vendors contracts including pricing/promotional needs, vendor servicing, service level agreements and performance metrics.
Collaborate with the Marketing Center of Excellence (MCOE) regarding the collection, analysis, and reporting of business goals and KPIs; ensure progress against goals is being tracked and communicated to appropriate stakeholders.
Determine and lead process improvement initiatives (both internally and externally) to improve the end-to-end customer and store associate off premise experience with Service and Experience teams.
Partner with internal IT teams and Digital Service teams to ensure issues are resolved by determining root cause and removal of impediments regarding commerce, fulfillment, and any data issues. Ensure right processes are implemented to enable on-going maintenance of off premise channels, as well enhancements.
Manage the day-to-day operational execution with Off- Prem Ops Liaison and relationships of third-party delivery providers to maximize service availability and quality.
Educate & provide insight on industry best practice regarding off premise channels including pricing, execution & promotional strategies.
Collaborate with Experience teams to develop project scope and outline user acceptance test scripts to incorporate new features, enhancements, and digital vendor platforms into current and future service initiatives.
Provide overall direction and manage Ops Liaison role supporting the services at a store level. Monitor and assess individual work in accordance with high standards of excellence. Provide feedback, coaching, support, opportunities for development, complete performance appraisals, take corrective action when appropriate, and participate in hiring decisions.

Essential Functions:

Communicate effectively both orally and in writing
Handle multiple priorities simultaneously
Strong negotiation skills
Excellent project management skills
Adaptable and quick to change to meet business demands
Champion of both customer and associate experience
Analyze information and effectively propose solutions
Have experience working with and/or managing off premise vendors
Highly developed consultative, facilitation, project management and presentation skills
High degree of professionalism and confidentiality
Ability to manage and work independently with vendor partners
Leadership of a team and work effectively as a member of a cross-functional group
Establish and maintain a working environment conducive to positive morale, individual style, quality, creativity, and teamwork

Basic Qualifications:

Bachelor’s Degree in Marketing or Business preferred, MBA a plus
8+ years’ experience in Strategy, Marketing, eCommerce and delivery
Demonstrated ability to collaborate and align efforts across organizations
Experience managing partnerships preferred
Experience with IT/systems integration & development

Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at [email protected] or 1-800-444-9292.

Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.

Related Jobs

Senior Advertising Project Manager

Wawa • Full-time • WAWA - Wawa, Inc. - Corporate Office • 3d ago

Project Management

Job Description Job Title: Senior Advertising Project Manager Location: Corporate Department: Marketing ...

3d ago

Apply

Strategic Sourcing Specialist

Wawa • Full-time • WAWA - Wawa, Inc. - Corporate Office • 6d ago

Job Description Position Summary : The Strategic Sourcing Specialist is responsible for meeting or exceeding goals related to the development of various merchandise solutions, for assigned categories and their...

6d ago

Apply

Government Relations Lead

Wawa • Full-time • WAWA - Wawa, Inc. - Corporate Office • 1w ago

Job Description Job Title: Government Relations Lead Location: Corporate Department : Government Relations/Sustainability Job Summary : T he Government Relations Lead will work closely with the Dire...

1w ago

Apply

Product Development Specialist–Beverages

Wawa • Full-time • WAWA - Wawa, Inc. - Corporate Office • 3w ago

Job Description Job Title: Product Development Specialist Location: Corporate Department: Marketing Position Summary : The Product Develop...

3w ago

Apply

Accounting Manager, Merchandise Operations

Wawa • Full-time • WAWA - Wawa, Inc. - Corporate Office • 4w ago

Finance & Accounting Management Sales

Job Description Job Title: Accounting Manager, Merchandise Operations Location: Corporate Department: Finance Job Summary : As the Accounting Manager, Merchandise Operations, you will be responsible...

4w ago

Apply

Senior Category Manager, Fresh Food

Wawa • Full-time • WAWA - Wawa, Inc. - Corporate Office • 4w ago

Food Service

Job Description The Senior Category Manager, Fresh Food will take the lead in crafting, executing, assessing, and refining an extensive array of foodservice retail initiatives. This role encompasses branding strategi...

4w ago

Apply

People Team Business Advisor - Midwest

Wawa • Full-time • WAWA - Wawa, Inc. - Corporate Office • 1m ago

Job Description Job Title: People Team Business Advisor Location: Corporate Department: People Team Pay Band: Sr. Professional Job Summary: The People Team Business Advisor (PTBA) provides consulti...

1m ago

Apply

Payroll Tax and Systems Coordinator

Wawa • Full-time • WAWA - Wawa, Inc. - Corporate Office • 2m ago

Job Description Job Summary : The Payroll Tax and Systems Coordinator is responsible for all payroll tax activities, including compliance and the filings of tax returns with Local, State and Federal regulation...

2m ago

Apply

Field Maintenance Technician - Harrisburg/Cumberland Co.

Wawa • Full-time • WAWA - Wawa, Inc. - Corporate Office • 2m ago

Installation & Maintenance Maintenance

Job Description Job Title: Technician 20 Department: Facilities Location: Varies Job Summary : The Technician 20 is responsible completing repairs and maintenance at assigned stores and identifies further...

2m ago

Apply

Maintenance Technician - Corporate

Wawa • Full-time • WAWA - Wawa, Inc. - Corporate Office • 3m ago

Manufacturing Installation & Maintenance Maintenance

Job Description Job Title: Maintenance Worker Location: Corporate Department: Store Ops Services FLSA: Non-Exempt Grade: Support Job Summary: The Maintenance Worker is responsible for te...

3m ago

Apply