Patient Care Coordinator I

Boston O&P • Full-time • Waltham, MA • 1w ago

Job Title: Patient Care Coordinator I

Reports To: Area Practice Manager

FLSA Status: Non-Exempt

Department: Clinic Operations

OrthoPediatrics Specialty Brace: As a leader in specialized pediatric orthotics, we take great pride in having the industry's top clinicians, technicians, and administrative staff, led by an executive team dedicated to advancing the orthotics and prosthetics profession. We have recently joined forces with OrthoPediatrics as their Specialty Bracing division to help more KIDS!

Our team believes in respectful truth and transparency when interacting with patients, referral sources, and our own team members. We hold ourselves accountable for providing only the best products and services to our patients. Our team is engaged and committed to continuous improvement of our products, our patient care, and ourselves.

Position Description: In this role you are the first point of contact with our patients and referral sources and the face of our company.

Core Responsibilities:

Customer Service:

Greet and register patients by collecting insurance information and demographics
Advise on general company and services information
Checking patients in and out
Multi-line phone coverage
Liaison for referring physicians/groups
Register patients by collecting insurance information, demographics etc.
Initiate product delivery to patients at checkout, including contact with referring physician and/or insurance companies.

Administrative:

Follow standard practices to deliver patient devices
Verify patient insurance and initiate prior authorizations
Collect patient balances
Operate within Athena Electronic Medical Record Software
Scan and upload documents to electronic chart
Collaborate with clinic staff and direct office flow
Chart checks for fitting appointments using the standard checklist form
Work closely with corporate billing team to ensure all documentation for claims are uploaded
General office organization

Schedule Maintenance:

Review patient no shows daily by calling, documenting, and rescheduling appointments
Schedule appointments for new patients
Coordinate follow up appointments with physicians

Education: High School or Associate Degree; related experience and/or training.

Qualifications:

Computer competency skills in Microsoft 365 products (Excel, Word, Outlook etc.)
Excellent organization, verbal, and written communication skills
Ability to manage multiple tasks
Excellent customer service skills
Detail oriented
Compassionate, efficient, and professional
Maintain HIPAA compliance

Equal Opportunity Employer

Boston O&P is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law.

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