Our Opportunity
GPJ is looking for a seasoned Senior Account Director to join our growing team!
This role is responsible for overseeing Account Services for the assigned client groups and involves managing the financial and operational performance of GPJ retainers, which includes model and solution development, performance and alignment analysis, and estimating. You will work closely with the Executive Director of Account Services to drive program success, efficiency, effectiveness, and overall client satisfaction. Your main focus is on ensuring that account margins, client satisfaction, and account growth align with company targets.
This position is hybrid, requiring you to report on-site to one of the following office locations a minimum of 2 days/week: San Francisco, Los Angeles, Austin, Nashville, Detroit, Boston, or New York City.
Your Impact
In your role, you will have influence and responsibility over:
- Managing staff
- Regularly interacting with clients on various topics such as overall Scope of Work, Retainer management, Invoicing tracking, Client satisfaction/problem solving, GPJ Engagement Best Practices, client GPJ process, and guidelines
- Managing retainers
- Serving as the internal contact for reporting needs
- Ensuring the team participates in all required GPJ and client training, including process/business operations and brand guidelines
- Assisting in driving consistency between GPJ team and individual client teams regarding GPJ engagement.
Your Skills
- Excellent written and verbal communication skills including ability to communicate to top level executives as well as entry level workers. Comfortable in sales situations. Able to strongly present solutions and present support for recommendations when needed. You are an Excel and PowerPoint wiz.
- Strong leadership skills including ability to lead a cross functional team in a matrix organization. Provide consistent direction and support for the extended team. Additional required leadership skills include: Determination/persistence, Positive attitude, Ownership mentality, Delegation skills, Willingness to escalate, Ability to gain consensus, Goal oriented.
- Strong organizational skills including project management.
- Clear understanding of job cost drivers, mark-ups, margin analysts, sell price calculations, etc.
- Exercises sound judgment, capable in complicated situations, able to draw conclusions, prioritize issues and is flexible in a very dynamic changing environment.
- Solid understanding of the GPJ Way process. Able to direct team members to follow the process and train others.
- Basic understanding of overall engineering to fabrication process, competent at reading engineering drawings, understands primary fabrication processes like carpentry, paint, crating, metal work and electrical.
- Experienced and competent estimating fabrication and service projects. Capable in reviewing estimates.
- Understanding of show site event delivery process. Able to oversee and ensure proper quality site delivery.
Your Competencies
Account Development & Growth: Through in-depth business, industry and client knowledge, drive forward thinking approaches and concepts aligned to and anticipating client's needs and objectives enabling agency differentiation, identification of new areas for growth and client satisfaction.
Client Orientation: You demonstrate concern for satisfying external and/or internal clients aka client obsession. You focus always on the end clients, ensuring that response times and service are at the forefront of customer interactions, via technology or human touch points. You provide superior client service by prioritizing personal interactions (verbal or face-to-face) with our clients on a regular cadence. You listen as well as advise our clients on given situations to ensure engagement success.
Relationship Builder: Develop, maintain and strengthen partnerships with others inside and outside the client organization. Identify new stakeholders, manage client expectations, define new business opportunities and deliver against clients' needs while skillfully balancing the needs of the client and those of the agency. Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport, builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
Experience & Education
- Minimum of 10 years agency/industry related experience.
- 6(+) years of progressively increasing client management responsibility / experience desired
- 4 Year College Degree; preferred in Marketing/Advertising/Event Management/Business Administration, Hospitality, Communications, or related field MBA or Executive MBA degree is a plus
Salary Range: $125k+
Salary is dependent on a variety of factors including (but not limited to) experience, skills, and location.
Who We Are
GPJ is the world leader in experiential marketing. Our 29 global offices are filled with fearless people dreaming up ideas that are transforming industries and bringing the most respected brands to life in powerfully, exciting ways. We are a part of the Project Worldwide family. An independent, employee-owned global network of complementary, wholly-owned agencies.
GPJ is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, citizenship, disability, protected veteran status, or any other protected class. In addition to federal law requirements, GPJ complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. GPJ expressly prohibits any form of workplace harassment based on any protected class.
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