General Manager of BigWraps

Boston Barricade • Full-time • Santa Ana, CA, US • 2w ago

Boston Retail Solutions - Job Description

Title: General Manager of BigWraps

Location: Santa Ana, CA

Reports to: CEO

Key Accountabilities

Achieve Big Wraps Division revenue and profitability targets.
Achieve Big Wraps key metrics targets.

Key Responsibilities

Develop and deliver the Big Wraps divisional budget including revenue and profitability.
Create and implement a strategic growth plan for the Big Wraps Division.
Provide timely reporting to senior management to show progress to assignments and business/strategic

plans.

Oversee Project Management teams for all BigWraps initiatives, including pricing, job estimating,

subcontractor resources, job costing, and profitability of all jobs.

Oversee Installation team of employees and subcontract network, ensuring best mix to lower overall

installation costs.

Oversee new revenue generation and growth of revenue from existing customers.
Ensure sales, project management and installation collaborate to meet growth objectives.
Ensure estimating tools are used and minimum margins are achieved.
Ensure measurement of KPI’s including On Time Installation (OTI), Done Right First Time (DRFT) and other

agreed upon operational metrics.

Collaborate with Finance and IT departments to develop and ensure proper input and review of data by

PM’s and installers into BRIX and NetSuite on a continuous consistent basis.

Promote a safe working environment.
Ensure Boston Retail Solutions HR, IT and Accounting procedures are implemented and followed.
Cultivate a culture focused on customer satisfaction.
Instill an environment of continuous improvement.
Support the sales strategy by working directly with the sales team on initiatives.
Ensure compliance to regulatory standards (OSHA, EPA, ISO ETC).
Carry out management responsibilities in accordance with the organization's policies and procedures and

applicable laws.

Ensure timely performance reviews given and direct staff to provide employees with ongoing feedback on

job performance.

Make certain employees are trained and aware of their job responsibilities and are provided with their

Job Descriptions.

Integrate potential acquisitions into the BigWraps Division.

Qualification And Education Requirements

An undergraduate degree in business or engineering is required and an MBA or other advanced degrees

will be viewed as advantageous.

A minimum 10 years leadership experience in organizations that service and sell into retail and

commercial markets preferably through B2B channels.

Experience in retail, graphics, installation, printing, trade shows or property development is a plus

Preffered Skills

Must demonstrate the BRS core values of Keep Your Word, Care For Your Colleagues, Exceed Customer

Expectations, Done Right the First Time and Think Like an Owner.

Must be a “hands-on” leader, willing to get involved at all levels of detail in order to effectively execute

plans in a timely manner.

Must be an effective team builder, able to bring out the best in people through example with a proven

ability to attract, retain and grow high caliber talent.

An understanding of small company cultures in order to embrace and demonstrate core purpose and

values.

Excellent verbal and written communication skills including listening and presentation skills. .
Ability to effectively communicate and collaborate with multiple levels in the organization including

C-Suite.

Ability to work collaboratively with colleagues at all levels in the organization.
Strong leadership and organizational skills.
Effective customer relationship management skills.
Experience as an active and influential Leadership Team member.
Demonstrated good business acumen and decision-making skills.

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