Customer Service Supervisor

Wawa • Full-time • Store 8080 - Cheltenham, PA 19095 • 4m ago

Job Description

The Customer Service Supervisor is responsible for the complete operations of the store when a more senior level manager is not present. The Customer Service Supervisor will assist store management in customer service, product availability, safety, shift management, and vendor care. The Customer Service Supervisor will work in support of the store management team to ensure customer satisfaction (including store conditions), maximize sales, and achieve established goals. Where applicable, this position will assist the management team with managing the fuel offer.

Principal Duties:

Ensure exceptional customer service is being delivered. Respond to and resolve customer inquiries and solicit customer feedback and input. Respond to and resolve customer inquiries in a courteous and timely manner.
Participate with the store management team to improve store performance in areas of sales, controllable expenses, merchandising, marketing, associate retention and associate training and make appropriate recommendations to store management regarding the same.
Provide direction, motivation, and coaching for associates during the shift.
Ensure the 24/7 execution of all customer service programs and processes.
Ensure execution of established safety, security, quality, and store operations policies, procedures and practices. Responsible for all cash processes which also include deposit preparation, lottery, gift cards, and checks where applicable.
Complete cash and lottery processes.
Responsible for maintaining accurate article level inventory to maximize sales; perform cycle counts and orders.
Check in vendors.
Recognize associates and celebrate accomplishments.

Essential Functions:

Ability to work well individually as well as in a team environment
Excellent oral and written communication skills
Excellent customer service skills
Ability to work with little or no supervision
Excellent relationship building and leadership skills
Detail oriented and excellent organizational skills
Ability to defuse issues using de-escalation and problem solving techniques
Proven self-starter with demonstrated ability to make decisions
Ability to learn and utilize the store’s technology
Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly
Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing
Must be able to lift and carry up to 35 lbs
Must have reliable transportation
Must be at least 18 years old to be considered for this role
Ability to direct others and prioritize tasks

Basic Qualifications:

High School Diploma or GED equivalent
Ability to work 35 – 40 hours per week
Experience effectively implementing change and demonstrated results in execution
Flexible availability which may include all shifts, weekends, and holidays, based on business needs
Leadership experience required, leadership experience in a fast-paced retail, food service environment preferred
Experience training, sales building, management of expenses, and food service menu planning
Experienced in all areas of store operations, including foodservice
Experience leading, developing and selecting teams preferred
Proven and consistently demonstrated skills in the following:
- Exceptional Customer Service
- Relationship Building
- Effective Communication

Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at asc@wawa.com or 1-800-444-9292.

Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.

Related Jobs

Customer Service Supervisor

Wawa • Full-time • Store 8063 - Willow Grove, PA 19090 • 4m ago

Management Supervisor

Job Description The Customer Service Supervisor is responsible for the complete operations of the store when a more senior level manager is not present. The Customer Service Supervisor will assist store management in...

4m ago

Apply

Hygienic Market Manager

Admix • Full-time • Philadelphia, PA, US • 4d ago

We're seeking a strategic and results-driven Hygienic Market Manager to lead our North American sales efforts in the hygienic market. This role is responsible for overseeing the activities of our Outside Sales Manageme...

4d ago

Apply

Data Entry Associate - Remote

ServiceMaster • Full-time • Philadelphia, PA, US • 1w ago

Administrative

Position Overview About the job Data Entry Associate - Remote ServiceMaster Data Entry Associate usually put skills to work by supporting our client through document review and data entry. Your work will make a posit...

1w ago

Apply

DoD Skillbridge - Infrastructure Project Manager

Larson Design Group • Full-time • King of Prussia, PA • 1w ago

Project Management

About Us Larson Design Group (LDG) is an award-winning, employee-owned Architecture, Engineering, and Consulting Firm. Guided by our core values, we’re expanding our team, opening new offices, and adding new offering...

1w ago

Apply

Territory Representative - MM

AMS Retail Solutions • Full-time • Plymouth Meeting, Pennsylvania, United States • 1w ago

Sales

Job Title: Market Manager Full Time / Hourly Come work for our Employee Owned Company! Represent a business unit of consumer durables, work with a dynamic team and meet new people every day! Work in a retail envir...

1w ago

Apply

Bridge Inspection Project Manager

Larson Design Group • Full-time • Philadelphia, PA • $100k - $160k / year • 2w ago

Project Management

2w ago

Apply

Proposal Manager

Johnson, Mirmiran & Thompson • Full-time • Philadelphia, PA, US • 2w ago

Job Description Johnson, Mirmiran & Thompson is a dynamic, 100% employee-owned consulting firm of more than 2,300 professionals that provides a full range of multi-disciplined engineering, architecture, informatio...

2w ago

Apply

Certified Prosthetist Orthotist

Boston O&P • Full-time • Philadelphia, PA • $80k - $110k / year • 2w ago

OrthoPediatrics Specialty Bracing: As a leader in specialized pediatric orthotics, we take great pride in having the industry's top clinicians, technicians, and administrative staff, led by an executive te...

2w ago

Apply

Customer Service Associate

Wawa • Part-time • Store 8337 - Maple Shade, NJ 08052 • 3w ago

Retail Cashier

Job Description Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary : The Customer Service Associate works in support of the store management team to facili...

3w ago

Apply

Customer Service Associate

Wawa • Part-time • Store 8121 - Richboro, PA 18954 • 3w ago

Retail Cashier

3w ago

Apply