Benefits
- Bonus based on performance
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Parental leave
- Signing bonus
- Training & development
- Vision insurance
- Wellness resources
We are seeking a Customer Support Specialist to provide assistance to our clients facing technical issues with our products and services.
The responsibilities of the Customer Support Specialist encompass addressing customer inquiries, suggesting appropriate solutions, and guiding users through the features and functionalities of our offerings. Success in this position requires exceptional communication skills and the ability to build trust with our clients. Familiarity with help desk software is also essential.
In summary, your efforts will contribute to enhancing our reputation as a company committed to delivering outstanding customer support throughout the sales process and beyond.
ROLES
- Respond to customer queries in a timely and accurate way, via phone, email or chat
- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Update our internal databases with information about technical issues and useful discussions with customers
- Monitor customer complaints on social media and reach out to provide assistance
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share with our Product, Sales and Marketing teams
- Assist in training junior Customer Support Representatives
This is a remote position.
Compensation: $20.00 - $20.00 per hour
