Team Leader Water Restoration

ServiceMaster • Full-time • Charlotte, NC, US • 1m ago

Position Overview

Monitors, inspects and completes tasks for Water Restoration jobs to ensure completion of drying, demolition and various restoration activities. Prepare and review documentation to include notes, photos and documents according to company policies and procedures to ensure reimbursement from insurance companies. Explains processes used to complete active jobs and next steps to resolution in person to customers.

Job Responsibilities

Retrieves work orders, checks route for travel, ensures appropriate equipment and supplies are loaded on truck needed for job, arrives to work site.
Explain processes used to complete active jobs and next steps to resolution in person to customers using printed materials as a guide with or without supervisor
Completes assigned jobs according to company processes while maintaining quality control on each job
Performs water damage repair to include water extraction, pack-out of contents, removing/disposing of non-salvageable materials, light construction and demolition as directed by supervisor
Ensures equipment, supplies, vehicles, and products are properly handled. Reports any equipment malfunction and or damage to supervisor
Inspects jobs after completion and obtains customer signatures for approval purposes, and requests payments when necessary
Performs daily monitoring and tasks on assigned water jobs to residential and/or commercial customers with urgency
Responsible for making daily adjustments to the drying plan based on meter readings
Inspects jobs after completion and obtains customer signatures for approval purposes, and requests payments when necessary
Resolves issues with customers, communicates customer issues, daily job activities with supervisor and key company staff
Prepares documentation and pictures according to company policies and procedures to ensure reimbursement from insurance companies

Job Requirements

High school graduate or equivalent
Experience in the restoration or construction industry not required but preferred
Valid Drivers’ License and satisfactory driving record
Good verbal and written and communication skills
Good customer service skills
Experience with using mobile software to enter data
Can read and follow product label usage instructions
Reports to work on time in a clean, complete uniform
Must be able to prioritize activities and meet deadlines
Certifications are not required but preferred:
- WTR – Water Damage Restoration Technician
- ASD – Applied Structural Drying Technician

Physical Demands and Working Conditions

The physical demands are representative of those that must be met by an employee to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Incumbent must be prepared to:

Move up to 50 pounds often, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
Stand and walk for extended periods of time. Lifting, squatting, crawling and crouching is required.
Express or exchange ideas with others quickly, receive and act on detailed information given.
For safety reasons, respirators, which are used in certain situations, must be able to seal to your face
Use visual acuity to perform detail-oriented activities
Be exposed to various inside and outside working conditions: The change of environment such as with or without air conditioning and heating.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. The Company reserves the right to modify this description in the future, with or without notice to the employee. This Job Description does not create an employment contract, implied or otherwise, and employment with the Company remains at will. These responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The ServiceMaster Company, LLC.

Related Jobs

Restoration Operations Manager (NC)

ServiceMaster • Full-time • Matthews, NC, US • 4w ago

Management

We are the nation’s largest ServiceMaster franchise company and we have a location in Charlotte, NC that offers its employees on-the-job training, opportunity for career advancement, while helping people in need. Who we...

4w ago

Apply

Restoration Operations Manager

ServiceMaster • Full-time • Matthews, NC, US • 4w ago

Management

4w ago

Apply

Restoration Operations Manager

ServiceMaster • Full-time • Stallings, NC, US • $60k / year • 4w ago

Management

4w ago

Apply

Construction Superintendent

ServiceMaster • Full-time • Stallings, NC, US • $70k - $80k / year • 1m ago

Construction Management Superintendent

Join the Leader in the Disaster Restoration industry while potentially making more than $100,000 as a Construction Superintendent. Work directly with our customers planning, scheduling, and executing residential and com...

1m ago

Apply

Carolina's Water Treatment Leader

Brown and Caldwell • Full-time • Charlotte, North Carolina, United States • 1m ago

Engineering Management Project Management

The Water Treatment Leader role leads complex environmental engineering work involving the planning, analysis, and design of solutions that support environmental protection, water sustainability, and public health outcom...

1m ago

Apply

Construction Superintendent

ServiceMaster • Full-time • Matthews, NC, US • $70k - $80k / year • 1m ago

Construction Management Superintendent

Benefits: 401(k) 401(k) matching Company car Competitive salary Dental insurance Free uniforms Health insurance Paid time off Vision insurance Wellness resources Join the Leader in the Disaster Restoration industry while...

1m ago

Apply

Operations Manager

ServiceMaster • Full-time • Charlotte, NC, US • $48k - $60k / year • 5m ago

Management

Benefits: Bonus based on performance Competitive salary Health insurance Position Overview This is a high impact position within our business, we are seeking a person that has the technical and business experience and wi...

5m ago

Apply

Restoration Technician - NC

ServiceMaster • Full-time • Matthews, NC, US • $18 - $21 / hour • 2d ago

Cleaning & Sanitation

Benefits: 401(k) 401(k) matching Competitive salary Dental insurance Free uniforms Health insurance Opportunity for advancement Paid time off Training & development Vision insurance Wellness resources ⭐ Who we are: S...

2d ago

Apply

Restoration Crew Chief - $500 Sign On Bonus!! (NC)

ServiceMaster • Full-time • Matthews, NC, US • $22 - $25 / hour • 2d ago

Cleaning & Sanitation

Benefits: 401(k) 401(k) matching Competitive salary Dental insurance Free uniforms Health insurance Opportunity for advancement Paid time off Signing bonus Training & development Vision insurance Wellness resources W...

2d ago

Apply

Sr. Business Development Associate

Smith Seckman Reid, Inc. • Full-time • Charlotte, NC, US • 2d ago

Sales

Be the engine behind SSR’s growth by supporting strategic pursuits and marketing efforts in a 100% employee‑owned firm making impact across infrastructure, healthcare, and more. What You’ll Do As a Business Development A...

2d ago

Apply