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Call Center Representative

ServiceMaster • Full-time • Bellevue, WA, US • $25 / hour • 11m ago

Benefits

401(k) matching
Bonus based on performance
Competitive salary
Dental insurance
Flexible schedule
Health insurance
Home office stipend
Opportunity for advancement
Paid time off
Parental leave
Relocation bonus
Signing bonus
Training & development
Tuition assistance
Vision insurance
Wellness resources
Maintain Comprehensive Documentation of All Interactions Within Our Call Center Database:
Ensure that every customer interaction, whether it be a phone call, email, or chat, is meticulously recorded in our call center database. This includes capturing essential details such as the customer's name, contact information, the nature of their inquiry or issue, the resolution provided, and any follow-up actions required.
Regularly review and update documentation practices to ensure accuracy and completeness, which will facilitate better tracking of customer interactions and improve overall service quality.
Utilize this documentation to identify trends, recurring issues, and areas for improvement, thereby enhancing the efficiency of our call center operations.
Attend Educational Seminars as Required:
Participate in mandatory training sessions and educational seminars designed to enhance skills and knowledge relevant to customer service and call center operations.
Stay informed about the latest industry trends, technologies, and best practices by engaging in continuous learning opportunities.
Share insights and knowledge gained from these seminars with team members to foster a culture of learning and improvement within the organization.
Foster Robust Relationships with Customers:
Actively engage with customers to build trust and rapport, ensuring they feel valued and understood.
Employ active listening techniques to fully comprehend customer needs and concerns, and respond with empathy and professionalism.
Follow up with customers after interactions to ensure their issues have been resolved satisfactorily and to reinforce the relationship, demonstrating our commitment to their satisfaction.
Adhere to Our Customer Engagement Strategy:
Follow the established customer engagement strategy meticulously, ensuring that all interactions align with our brand values and service standards.
Utilize the prescribed communication channels and techniques to engage with customers effectively, ensuring a consistent and positive experience across all touchpoints.
Regularly review and contribute to the evolution of the customer engagement strategy based on feedback and performance metrics.
Achieve Both Qualitative and Quantitative Objectives:
Strive to meet and exceed established performance metrics, such as call resolution times, customer satisfaction scores, and first contact resolution rates.
Focus on qualitative aspects of service, such as the tone of voice, empathy, and problem-solving skills, to ensure that customers receive not only efficient but also high-quality service.
Regularly assess personal performance against these objectives and seek feedback from supervisors and peers to identify areas for improvement and

This is a remote position.

Compensation: $25.00 - $25.00 per hour

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