Customer Service Representative

ServiceMaster • Full-time • Aurora, CO, US • 10m ago

Benefits

401(k)
Bonus based on performance
Competitive salary
Dental insurance
Flexible schedule
Health insurance
Home office stipend
Opportunity for advancement
Paid time off
Parental leave
Relocation bonus
Signing bonus
Training & development
Tuition assistance
Vision insurance
Wellness resources
Address Customer Inquiries Regarding Products and Services Through Various Communication Channels:

Engage with customers by responding to their questions and concerns about our products and services. This includes utilizing multiple communication platforms such as phone calls, emails, live chat, and social media. Ensure that all inquiries are handled professionally and promptly, providing accurate information that helps customers make informed decisions. Actively listen to their needs and preferences to tailor responses that enhance their overall experience with our brand.

Resolve Customer Complaints in a Timely and Efficient Manner:

Take ownership of customer complaints and work diligently to resolve issues as quickly as possible. This involves investigating the root cause of the complaint, collaborating with relevant departments if necessary, and implementing solutions that meet customer expectations. Maintain clear communication with the customer throughout the resolution process, ensuring they feel heard and valued. Strive to turn negative experiences into positive outcomes, fostering customer loyalty and satisfaction.

Offer Assistance with Product Usage, Technical Difficulties, and Troubleshooting:

Provide comprehensive support to customers who may be experiencing difficulties with product usage or technical issues. This includes guiding them through step-by-step instructions, offering troubleshooting tips, and providing resources such as user manuals or online tutorials. Be patient and empathetic, ensuring that customers feel supported and confident in their ability to use our products effectively. If necessary, escalate complex issues to specialized technical support teams to ensure a swift resolution.

Handle Orders, Cancellations, and Returns:

Manage the entire order process for customers, including taking new orders, processing cancellations, and facilitating returns. Ensure that all transactions are completed accurately and efficiently, keeping customers informed about the status of their orders. For cancellations and returns, provide clear instructions and support to make the process as seamless as possible. Address any concerns related to refunds or exchanges promptly, ensuring that customers feel satisfied with the resolution and are encouraged to continue their relationship with our brand.

By expanding on these points, we can better understand the importance of customer service roles and the impact they have on customer satisfaction and loyalty.

This is a remote position.

Compensation: $25.00 - $27.00 per hour

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