Billing Specialist

CFS • Denver, CO, US • 17h ago

Billing Specialist

Overview

We are seeking a Billing Specialist to join a fast-paced SaaS environment and support the automation of billing processes. This role offers full ownership of a large account portfolio, autonomy in managing billing cycles, and the opportunity to make a direct impact on operational efficiency.

Key Responsibilities

As a Billing Specialist, you will be responsible for:

Full-cycle billing of portfolio accounts (60%)
- Account ownership, managing recurring revenue, labor, and time & materials billing.
- Process invoices, validate agreements, and ensure rates are accurate.
Data entry, adjustments, and reconciliation (20%)
- Update contracts, recurring revenue, and procurement invoices in ServiceNow and NetSuite.
- Maintain detailed billing reports to track concessions and exceptions.
Managing exceptions, disputes, and backup documentation (10%)
- Serve as the first line of defense in reviewing inaccurate data.
- Investigate discrepancies and resolve customer disputes with professionalism.
Cross-team and customer communication (10%)
- Collaborate internally on dispute resolution meetings.
- Provide clear, professional communication via email and Teams.

Walkthrough of the Process

The Billing Specialist will:

Review incoming data, correct errors, and submit billing for invoice generation.
Manage mid-month proration, credits, and usage billing.
Pull labor reports and agreements as needed to validate charges.
Update spreadsheets for exceptions and generate detailed billing reports.
Ensure invoices are issued accurately and on time, with follow-up as required.

Minimum Requirements

To succeed as a Billing Specialist, you must have:

Strong full-cycle billing experience.
Intermediate Excel skills (pivots, VLU, ability to troubleshoot formulas).
Excellent organizational skills and attention to detail.
Strong customer service and professional communication (written and verbal).
Ability to problem-solve independently and act as a “detective” when resolving disputes.

Pluses:

Experience with ServiceNow and NetSuite.
Prior SaaS billing exposure.
Strong system learning aptitude.

Compensation

The salary range for this Billing Specialist role is $70,000–$75,000,000 annually, depending on experience.

Personality Fit

The ideal Billing Specialist thrives in a customer-service-oriented environment, demonstrates common sense, and is self-sufficient. Approach problem-solving with curiosity and persistence.

Culture & Perks

Informal, smart-casual virtual culture (Teams communication, business casual dress).
Supportive manager focused on results, not micromanagement.
Ownership of accounts and ability to make a direct impact.

#INDEC
#ZRCFS

EB-1489557351

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