Customer Service Representative

ServiceMaster • Full-time • Rochester, NY, US • $21 - $26 / hour • 10m ago

Benefits

401(k)
Bonus based on performance
Competitive salary
Dental insurance
Employee discounts
Flexible schedule
Health insurance
Home office stipend
Opportunity for advancement
Paid time off
Parental leave
Savings bank
Signing bonus
Training & development
Tuition assistance
Vision insurance
Wellness resources

Certainly! Here's an expanded version of the provided points:

Deliver Timely and Effective Responses to Customer Inquiries:

Ensure that all customer inquiries are addressed promptly and efficiently across multiple communication channels, including phone calls, emails, social media platforms, and live chat. This involves actively listening to customers, understanding their needs, and providing clear and concise information to resolve their queries. By maintaining a quick response time, we can enhance customer satisfaction and build trust in our brand.

Handle and Resolve Customer Complaints or Issues:

Approach customer complaints with a professional demeanor, demonstrating empathy and understanding. It is essential to listen carefully to the customer's concerns, validate their feelings, and work diligently to find a resolution. This may involve troubleshooting issues, coordinating with other departments, or offering solutions that meet the customer's needs. Promptly addressing complaints not only resolves the immediate issue but also fosters long-term customer loyalty.

Possess a Comprehensive Understanding of Company Products:

Develop an in-depth knowledge of the company's products and services to provide accurate and relevant information to customers. This includes understanding product features, benefits, and potential limitations. By being well-informed, customer service representatives can confidently answer questions, guide customers in making informed decisions, and enhance the overall customer experience.

Recognize Opportunities to Promote Additional Products and Services:

While engaging with customers, be attentive to their needs and preferences to identify opportunities for upselling or cross-selling additional products and services. This involves understanding the customer's current situation and suggesting relevant solutions that can enhance their experience or meet their needs more effectively. By doing so, we not only increase sales but also provide added value to the customer.

Work in Conjunction with Colleagues and Other Departments:

Collaborate effectively with team members and other departments, such as sales, technical support, and logistics, to ensure a seamless customer experience. This teamwork is crucial for addressing complex issues that may require input from various areas of the organization. By fostering a collaborative environment, we can ensure that customer concerns are resolved efficiently and satisfactorily.

Maintain Precise Documentation of Customer Interactions:

Keep accurate and detailed records of all customer interactions and transactions within the Customer Relationship Management (CRM) system. This documentation is vital for tracking customer history, preferences, and previous issues, which can inform future interactions and improve service quality. It also helps in identifying trends and areas for improvement in customer service.

This is a remote position.

Compensation: $21.00 - $26.00 per hour

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