Food & Beverage Manager

Wawa • Full-time • Store 8503 - Glen Burnie, MD 21061 • 1w ago

Job Description

The Food & Beverage Manager (FBM) is responsible for managing all aspects of the food service and beverage operation. By utilizing the food service team, this manager is responsible for the efficient execution of all fresh food/ food service programs in compliance with corporate and regulatory guidelines and supporting the General Manager in all facets of running the store. The FBM, in conjunction with the AGM, is responsible for training the Customer Service Associates in the store. The FBM is responsible for maintaining a safe, sanitary and appetizing food service environment. The FBM ensures an exceptional customer experience.

Principal Duties:

Ensure a pleasant shopping experience for all customers. Respond to customer complaints or inquiries. Solicit customer feedback, input and information through various communication vehicles. React to information and create a plan to consistently meet the expectations of all customers.
Ensure the 24/7 execution of all food service programs including proper ordering, production planning, product handling and display.
Responsible to meet and/or exceed food service and beverage performance and profitability goals according to corporate objectives.
Execute food service efficiencies and ensure planograms are utilized and followed.
Oversee the inventory and ordering of product and supplies and ensure routine maintenance and upkeep of the food service equipment and facilities.
Analyze food service results and trends. Prepare action plans to leverage the store’s fresh food strengths and address areas of opportunity to ensure food service profitability. Execute all action plans.
Responsible to be an expert on all food service marketing programs, campaigns, strategies and initiatives. Educate all food service associates to be the same.
Execute the training, coaching and performance management of food service customer service associates. Assist with all matters relating to food service associates and the store team - recruiting, hiring, training, coaching, associate engagement and performance management. Recognize and reward associates.
Execute the corporate training plan for all food service CSAs and effectively conduct hands on training to ensure associate proficiency.
Ensure execution of established safety, security, quality, and store operations policies, procedures and practices.
As needed, the FBM will need to run shift, including deposit preparation and fuel operations, where applicable.

Essential Functions:

Ability to work well individually as well as in a team environment
Excellent oral and written communication skills
Excellent customer service skills
Ability to work with little or no supervision
Detail oriented and excellent organizational skills
Ability to apply critical thinking skills in all situations
Ability to apply root cause techniques in order to solve problems
Ability to handle multiple projects simultaneously and independently
Proven self-starter with demonstrated ability to make decisions
Understanding of store finances and awareness of impact to business
Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly
Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing
Must be able to lift and carry up to 35 lbs
Excellent relationship building, interpersonal and leadership skills
Ability to learn and utilize the store’s technology

Basic Qualifications:

High School Diploma or GED equivalent
Leadership experience required, leadership experience in a food service environment preferred
Flexible availability which may include all shifts, weekends, and holidays, based on business needs
Ability to work 35 – 40 hours per week
Experience selecting, training, performance management of staff, sales building, scheduling and managing expenses
Experienced in all areas of store operations, including foodservice
Experience effectively implementing change and demonstrated results in execution
Serve Safe Certification
Proven and consistently demonstrated skills in the following:
- Exceptional Customer Service
- Relationship Building
- Effective Communication
- Training

Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at asc@wawa.com or 1-800-444-9292.

Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.

Related Jobs

Summer 2025 Capital Intern

SC&H Group • Part-time • Columbia, Maryland, United States • 5d ago

Our summer internship program provides students with hands-on professional experience, networking opportunities, and access to SC&H fun while honing essential skills for early career success. For 10-weeks spanning J...

5d ago

Apply

Seasonal Office Support Representative - Annapolis

Liberty Military Housing • Annapolis, MD, US • 1w ago

Administrative

Overview Liberty Military Housing – Own your passion for service! At Liberty Military Housing ,we’re here to serve those who serve our country by providing military families with comfortable, well-maintained...

1w ago

Apply

Seasonal Porter/Groundkeeper - Annapolis

Liberty Military Housing • Annapolis, MD, US • 1w ago

Overview Liberty Military Housing – Own your passion for service! At Liberty Military Housing we’re here to serve those who serve our country by providing military families with comfortable, well-maintained...

1w ago

Apply

Patient Care Coordinator I

Boston O&P • Full-time • Annapolis, MD • $20 - $22 / hour • 2w ago

OrthoPediatrics Specialty Bracing: As a leader in specialized pediatric orthotics, we take great pride in having the industry's top clinicians, technicians, and administrative staff, led by an executi...

2w ago

Apply

General Manager

Wawa • Full-time • Store 569 - Annapolis, MD 21409 • 3w ago

Management

Job Description The General Manager (GM) is responsible for management of the entire store operation. The GM will lead the management team to ensure execution of organizational objectives, initiatives, and achieveme...

3w ago

Apply

Administrative Assistant

Boston O&P • Full-time • Annapolis, MD • $40k - $45k / year • 3w ago

Administrative Executive Assistant

3w ago

Apply

Maintenance Technician II

Liberty Military Housing • Full-time • Annapolis, MD, US • 1m ago

Installation & Maintenance Maintenance

1m ago

Apply

Advanced Engineer, R&D

Baltimore Air Coil • Full-time • Jessup, Maryland, United States • 1m ago

Engineering

POSITION PURPOSE The mission of the Global Technology Innovation team is to identify and scale-up advanced technologies into commercializable innovations to realize Baltimore Aircoil Company’s (BAC) vision to reinve...

1m ago

Apply

Field Sales Representative

AMS Retail Solutions • Full-time • Halethorpe, Maryland, United States • 1m ago

Sales

Job Title: Field Sales Representative Ability to perform all essential responsibilities for Field Sales Representative to include: Visit customers to service/advise on vendor products and perform sales and su...

1m ago

Apply

Regional Vice President, Operations

Baltimore Air Coil • Full-time • Jessup, Maryland, United States • 1m ago

Management

POSITION PURPOSE The Regional Vice President, North American Operations (Regional VP, Operations) is a senior leader responsible for overseeing all aspects of plant manufacturing, quality, and supply chain operation...

1m ago

Apply