Administrative Assistant

ServiceMaster • Full-time • Niles, IL, US • $16 - $17 / hour • 10m ago

JOB POSTING FOR Administrative Assistant

Disaster Restoration Company, specializing in water, fire, and mold damage is looking to hire an enthusiastic, career-minded individual to become a successful part of our team. We provide emergency services to clients suffering property disasters/emergencies. As our front-line customer contact, you will be responsible for providing professional, friendly service in our fast-paced environment. Your day will consist of answering phone calls, scheduling our technicians and obtaining insurance contact and billing information.

Responsibilities and Duties

Ensure positive customer experience with every interaction.
Respond to emergency phone calls, communicate with technicians, schedule workflow.
Perform administrative and office support activities for multiple supervisors.
Perform general customer service duties, follow up, phone calls, emails, etc.
Data entry in company systems, look over estimates and update as necessary.
Communicate with homeowners and insurance adjusters regarding services.
Keep schedule up to date
Maintain a strong work ethic

Qualifications And Skills

Speaks clearly and effectively to customers, insurance agents, and adjusters
Attention to detail is a MUST
Experience with Windows, Microsoft Office (including Excel, Word, and Outlook), and Internet Explorer. Must be able to navigate all with ease.
Strong organizational skills
Ability to maintain composure during stressful situations
Capable of handling customer concerns
Applicants must be able to pass a background check with no felony convictions
Strong aptitude to learn new processes and procedures.
Strong aptitude to learning and utilizing software programs.
Miscellaneous Duties
Be on an on-call rotation to answer calls that come in after hours- respond to the answering service on your assigned days.
Attendance is very important, must be reliable.

Office is located in Niles, IL. Must have reliable transportation.

Must be able to work 5 days a week, start time 8:30 to 4:30 - will be part of a weekend on-call rotation- on assigned weekends you do not have to come in at the office, can work from home.

Benefits include: Sick time/Vacation time, birthday pay, paid for major holidays, health Insurance, 401k, cell phone reimbursement

Salary: Full-time Salary: $20-22/hour based on experience

Compensation: $20.00 - $22.00 per hour

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