Regional Quality Manager - construction

Shawmut • Full-time • New York, NY, US • 7m ago

Overview

At Shawmut Design and Construction, we take pride in the culture we’ve built as a 100% employee-owned company—one that’s been recognized with more than 85 Best Place to Work awards. We’ve been honored as a National Fortune Best Workplace, a Fortune Best Workplace for Women, Millennials, and Parents, and one of America’s Best Employers by Forbes—along with numerous regional recognitions across our 11 offices nationwide.

Here’s a glimpse into what we offer:

Health, Dental, and Vision Insurance.
Employee Stock Ownership Plan (ESOP) – Be an employee-owner!
401(K) with Company Match – Receive a company match up to 4% of your eligible pay.
Generous Paid Time Off – vacation and sick time, 12 holidays, summer Fridays, and a yearly volunteer day.
The Extras – Cell phone, laptop, tuition reimbursement, pet insurance, financial planning services, and more.

Responsibilities

The Regional Quality Manager is the representative of the Quality Management program within their region, responsible for driving, promoting, and improving quality culture and practices across all project teams. This role assists the National Director, Quality Control in partnering with regional construction operations leadership to embed quality into every phase of the project lifecycle, from preconstruction through closeout and warranty, ensuring consistent implementation, continual improvement, and alignment with the company’s national quality strategy. The Regional Quality Manager collaborates closely with both national leadership and regional operations leadership, balancing priorities to achieve program excellence.

ESSENTIAL JOB FUNCTIONS

Program Leadership

Champion the company’s Quality Management Program across all projects in the region.
Serve as a peer leader to Operations, ensuring quality is integrated in planning, execution, and turnover.
Represent quality in regional leadership meetings and planning efforts.
Collaborate with National Quality Leadership to align regional practices with overall program goals.

Coaching & Support

Mentor Project Executives, Project Managers, Superintendents, and QC Managers in quality best practices.
Provide proactive coaching during preconstruction, buyout, and early-phase planning to ensure quality risks are identified and mitigated.
Deliver regional training and onboarding on QC standards, provide feedback to national leadership on evolving needs.
Act as a resource for issue resolution, root cause analysis, and corrective action planning.

Program Implementation

Oversee regional consistency of Project Quality Plans, DFOW logs, inspection/testing plans, and Procore-based workflows.
Lead risk assessments for high-value or high-risk scopes of work and ensure proper phased controls are implemented.
Conduct periodic audits of projects and subcontractor QC performance.
Serve as the first-line escalation point for regional quality issues, collaborating with Ops leadership and escalating to National Quality Leadership when necessary.

Continuous Improvement

Collect and validate regional QA/QC performance metrics and provide actionable analysis to National Quality Leadership.
Drive lessons-learned sessions across projects, ensuring feedback loops improve future work.
Provide structured feedback and lessons learned to National leadership to inform future standards, tools, and training.
Identify training needs and deliver targeted sessions for regional teams and subcontractors.

Stakeholder Engagement

Collaborate with Owners, Designers, Risk Management, and Trade Partners to resolve quality issues and reinforce expectations.
Support business development efforts by showcasing regional quality performance and capabilities.
Partner with Operations and National Quality Leadership in supporting pursuits and client-facing efforts by demonstrating regional quality capabilities.

Team Oversight & Resource Management

Offer guidance, mentorship, and accountability for project-based Quality Managers through a dotted-line relationship, reinforcing consistency of quality processes across projects.
Assess regional project workload and assign or recommend appropriate Quality Control Manager staffing, balancing resources between projects to meet risk-based quality needs.
Support training, career development, and succession planning for Quality Control Managers, fostering growth of quality leadership capabilities within the region.
Ensure that all project-based quality control and project staff are executing the company’s QA/QC plan, subcontractor quality requirements, and Procore-based workflows consistently and provide support accordingly.
Conduct regular check-ins and evaluations, providing constructive feedback while escalating systemic issues or performance concerns as appropriate.
Partner with Regional Operations Leaders to align Quality staffing and supervisory coverage with project delivery needs.

Qualifications

*Please Note: experience requirements may vary for internal applicants.

Experience: 8+ years in construction management with quality leadership experience.
Education: Bachelor’s degree in construction, engineering, or related field (or equivalent experience).
Additional Role Specific Skills:
- Demonstrated success leading project quality efforts or regional programs.
- Knowledge of building systems, risk management, and QA/QC best practices.
- Excellent communication, facilitation, and leadership skills with the ability to influence senior stakeholders.
- Outstanding relationship-building, influence, and collaboration skills.
- LEAN Construction experience preferred; strong presentation skills; vast knowledge of all trades and phases of the construction process.
- Thorough knowledge of senior leadership and region legal trends/risk.
- Outstanding relationship-building skills.
- Ability to create a culture of inclusion and belonging by acting with courage, humility and curiosity; desire to learn about others and self-reflect.
- Ability to build team relationships, stay organized, handle various projects at one time, follow up and make accurate decisions.

EEO Information

Shawmut prohibits discrimination against any staff member or applicant on the basis of race, color, sex, sexual orientation, gender identity/expression, age, religion, national origin, marital status, veteran status, pregnancy, physical or mental disability, genetic information, disability, creed, citizenship status, or any other legally protected characteristic.

Salary Range Information

Base Salary Range: $150,000- $184,000 The range stated is specific to New York City. Placement within the listed range depends on many factors including, but not limited to years of experience, project size capability (for Construction & Field roles) and internal company equity.

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