Commercial Sales Account Representative

ServiceMaster • Full-time • Valley Stream, NY, US • $65k - $105k / year • 6m ago

Benefits:

401(k)
401(k) matching
Bonus based on performance
Company car
Free uniforms
Opportunity for advancement
Paid time off
Training & development

Position Overview - Commercial & Government Contracts Sales Representative

This role is responsible for developing and managing strategic relationships with commercial, institutional, and government clients. The Sales Representative will lead our business development efforts in the commercial and public-sector verticals, with a strong focus on contract bidding, RFP/RFQ submissions, and securing multi-year service agreements. This position requires a self-driven professional who can navigate procurement channels, build trust with decision-makers, and consistently report on key metrics. Long-term growth and retention are core goals of this role.

This position includes competitive base salary with performance-based commission opportunities tied to contract wins and revenue growth.

Job Responsibilities:

Commercial & Government Business Development

Identify, pursue, and secure commercial and government contract opportunities through RFPs, RFQs, bids, and vendor registration portals
Manage the full bid lifecycle—from opportunity qualification through proposal submission and follow-up
Build and maintain strong relationships with procurement departments, facility managers, property management firms, and government buyers

Strategic Account Management

Maintain and expand relationships with major commercial clients to drive recurring revenue
Conduct regular check-ins with clients before and after services to ensure satisfaction and identify future opportunities
Prepare and deliver proposals, capability statements, and contract documentation for current and prospective accounts
Collaborate with leadership to negotiate contract terms that align with company capabilities and margin goals

Reporting & Metrics

Provide weekly and monthly reporting on pipeline activity, bid status, active opportunities, and key account performance
Document and track all outreach, bids, and relationship activities within CRM systems
Maintain a forecast for revenue growth tied to long-term commercial contracts

Industry Engagement & Representation

Attend industry events, pre-bid meetings, conferences, and networking events to represent the company
Maintain active awareness of government procurement schedules, facility needs, and large-scale commercial project timelines

Customer Experience & Issue Resolution

Serve as the primary point of contact for commercial and government accounts, resolving issues professionally and quickly
Support collections processes for non-residential clients when needed
Contacts customers before and after service is performed to ensure satisfaction and develop additional prospects
Prospects and develops new sales leads in assigned verticals
Create, manage, and maintain key relationships with insurance agents, adjusters’ other key relationships
Continually builds product knowledge and refines sales techniques for specific relationship types and verticals
Prepares documents for job file reviews with current and prospective clients
Documents and reports on key referral-source relationships weekly and monthly
Participates in collections efforts with non-residential customers when necessary
Resolves issues with customers

Job Requirements

5+ years of commercial or government sales experience, with a proven track record securing large contracts
Experience managing RFP/RFQ bidding, procurement processes, and contract negotiations
Experience in disaster restoration, construction, facility services, or related industries highly preferred
IICRC certifications a plus, but not required
Bachelor’s degree preferred; equivalent experience accepted
Excellent verbal and written communication skills, including proposal writing and client presentations
Strong relationship-building skills and the ability to earn trust with decision-makers
Highly motivated, organized, and accountable with consistent reporting habits
Proficient using CRM systems, digital sales tools, and online bid portals
Valid driver’s license and satisfactory driving record
Willingness to travel locally/regionally for meetings, events, and pre-bid conferences
Availability for occasional business events outside normal work hours

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. The Company reserves the right to modify this description in the future, with or without notice to the employee. This Job Description does not create an employment contract, implied or otherwise, and employment with the Company remains at will. These responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities.

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