Overview
Workers’ Compensation Claim Supervisor – Texas
Location: Dallas, TX (Hybrid – 2 days in office after initial training)Schedule: Monday–Friday | 8:00 AM – 4:30 PM CTSalary Range: $90,000–$100,000 annuallyDirect Reports: 5 adjusters
Build Your Career With Purpose at CCMSI
At CCMSI, we partner with global clients to solve their most complex risk management challenges, delivering measurable results through advanced technology, collaborative problem-solving, and an unwavering commitment to their success.
We don’t just process claims—we support people. As the largest privately-owned Third Party Administrator (TPA), CCMSI delivers customized claim solutions that help our clients protect their employees, assets, and reputations. We are a certified Great Place to Work®, and our employee-owners are empowered to grow, collaborate, and make meaningful contributions every day.
Job Summary
CCMSI is seeking an experienced Workers’ Compensation Claim Supervisor to lead a Texas-focused team out of our Dallas office. This role provides hands-on leadership for a team of adjusters handling Texas jurisdiction claims across multiple accounts and industries.
This is an ideal opportunity for a strong Texas WC professional who enjoys mentoring adjusters, ensuring compliance, and owning outcomes—while still staying close to the work.
Important – Please Read Before Applying
This is a true claims supervision role, not an HR or administrative position. Supervisors must have hands-on workers’ compensation claims experience and a strong understanding of the full cradle-to-grave claims process, including investigation, evaluation, reserving, negotiation, and resolution.
Candidates without direct claims adjusting experience will not be considered.
Responsibilities
When we hire supervisors at CCMSI, we look for people-leaders who recognize that every claim impacts a real person’s livelihood, hold themselves and their teams accountable for results, and approach challenges as opportunities to develop others and drive excellence.
Lead, coach, and develop a team of up to 6 Workers’ Compensation adjusters, providing ongoing guidance, performance coaching, and professional development
Oversee a team caseload of approximately 400-500 Texas Workers’ Compensation claims across multiple accounts and industries
Review, assign, and supervise all claim activity to ensure compliance with CCMSI Corporate Claim Standards, client-specific handling instructions, and Texas Workers’ Compensation laws
Ensure claims are investigated, evaluated, reserved, negotiated, and resolved accurately and timely throughout the full cradle-to-grave claims lifecycle
Conduct file reviews, quality audits, and diary management oversight to ensure consistency, compliance, and best practices
Provide oversight of reserve establishment and reserve authority, including review of medical, legal, damage estimates, and related invoices
Authorize claim payments and negotiate disputed bills, invoices, and settlements in accordance with established authority and industry standards
Directly handle or oversee complex and litigated claims, including coordination with legal counsel and external vendors (e.g., defense attorneys, surveillance, case management)
Partner with clients, carriers, and internal teams to resolve escalated or complex claim issues
Support onboarding, education, and training initiatives aligned with CCMSI and Texas-specific requirements
Lead by example, reinforcing CCMSI’s Core Values, Best Practices, and client expectations
Participate in minimal travel for file reviews and quarterly team meetings
Qualifications
Required
Supervisory experience in Texas Workers’ Compensation claims
Active Texas Adjuster License
Strong knowledge of Texas WC statutes, processes, and compliance
Ability to manage competing priorities in a fast-paced environment
Proficiency with Microsoft Office (Word, Excel, Outlook)
Reliable, predictable attendance within client service hours
Nice to Have
Prior experience supervising multiple accounts
Strong coaching and mentoring skills
Detail-oriented, collaborative leadership style
Experience partnering directly with clients and carriers
- Bilingual (Spanish) proficiency — highly valued for communicating with claimants, employers, or vendors, but not required.
Why You’ll Love Working Here
- 4 weeks PTO + 10 paid holidays in your first year
- Comprehensive benefits: Medical, Dental, Vision, Life, and Disability Insurance
- Retirement plans: 401(k) and Employee Stock Ownership Plan (ESOP)
- Career growth: Internal training and advancement opportunities
- Culture: A supportive, team-based work environment
Compensation & Compliance
- Compensation: The posted salary reflects CCMSI’s good-faith estimate in accordance with applicable pay transparency laws. Actual compensation will be based on qualifications, experience, geographic location, and internal equity. This role may also qualify for bonuses or additional forms of pay.
- Visa Sponsorship: CCMSI does not provide visa sponsorship for this position.
- ADA Accommodations:CCMSI is committed to providing reasonable accommodations throughout the application and hiring process.
- Equal Opportunity Employer: CCMSI complies with all applicable employment laws, including pay transparency and fair chance hiring regulations.
Our Core Values
At CCMSI, we believe in doing what’s right—for our clients, our coworkers, and ourselves. We look for team members who:
- Lead with transparency We build trust by being open and listening intently in every interaction.
- Perform with integrity We choose the right path, even when it is hard.
- Chase excellence We set the bar high and measure our success. What gets measured gets done.
- Own the outcome Every employee is an owner, treating every claim, every decision, and every result as our own.
- Win together Our greatest victories come when our clients succeed.
We don’t just work together—we grow together. If that sounds like your kind of workplace, we’d love to meet you.
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