Office Manager

Ryan Lawn and Tree Inc • Omaha, NE, US • 1d ago

Description

RYAN Lawn & Tree is seeking an experienced Office Manager in our Omaha, NE branch. Would you be excited to have a diverse set of goals and daily responsibilities that cross multiple business functions? Do you have natural tendencies of being highly organized, detailed oriented, and do people consider your positivity infectious? Do you think of yourself as able to perform at a high level across multiple layers of an organization? If so, you may want to consider this opportunity at RYAN Lawn and Tree!

Responsibilities of the Job:

Lead Customer Service team in providing world class customer service
Provide accurate, friendly, and responsive service to the team and clients
Establish a positive rapport with existing and potential clients and the team via inbound and outbound calls.
Analyze internal and external customer feedback, developing strategies to improve service, and monitoring trends.
Maintain a working knowledge of products, services and policies within the business to serve as an internal information source
Effectively communicate with multiple departments and branches to ensure each customer's needs are met in a timely and accurate manner
Ability to multitask
Effectively manage and support changes to processes and procedures
Manage and execute daily administrative duties related to ongoing business operations
Schedule client appointments and maintain calendars
Prepare communications such as emails, reports, invoices and other correspondence
Manage accounts and perform bookkeeping duties
Conducting performance reviews, providing feedback, and recognizing team achievements.

Requirements

Bachelor’s degree required
3+ years experience managing 3 or more direct reports
Strong decision making skills and attention to detail that balance the needs of the client, the business, and the Ryan Team to create solutions for each in a fast-paced environment.
A self-starter that can grasp the vision of the team, branch, and company to execute team goals
Friendly and resolution focused interpersonal skills
Excellent verbal and written communication skills
Proven organizational and time management skills
Excellent collaboration and teamwork skills
Experience navigating various business systems to support the team and clients
Accounting and Salesforce experience is a plus
Open to additional responsibilities

Why work at RYAN?

We hire great people for our employee-owned company. You will become a partner in the highest quality lawn and tree company in the Midwest. We are an EEOC company with advancement opportunities and we offer the following benefits:

Competitive compensation starting at $55,000 - $75,000.00, with opportunity to grow
Excellent benefits package
100% Employee Stock Ownership Plan.
11 Paid Holidays
17 Days Paid Time Off
401(k)
Short-Term Disability

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