Overview
Multi-Line Claim Specialist (Auto and GL)
Location: Remote – Reporting to Chicago, IL RegionChicago-area candidates preferred. This remote role may be performed in states where CCMSI is authorized to hire. Pay transparency requirements are met for applicable jurisdictions.
Schedule: Monday–Friday, 8:00 AM–4:30 PM CTCompensation: $75,000–$85,000 annually
Build Your Career With Purpose at CCMSI
At CCMSI, we partner with global clients to solve their most complex risk management challenges, delivering measurable results through advanced technology, collaborative problem-solving, and an unwavering commitment to their success.
We don’t just process claims—we support people. As the largest privately owned Third Party Administrator (TPA), CCMSI delivers customized claim solutions that help our clients protect their employees, assets, and reputations. We are a certified Great Place to Work®, and our employee-owners are empowered to grow, collaborate, and make meaningful contributions every day.
Job Summary
The Multi-Line Claim Specialist (Auto & General Liability) is responsible for the full investigation, evaluation, negotiation, and resolution of assigned auto and general liability claims across multiple jurisdictions. This role supports multiple client accounts.
This position is ideal for an experienced adjuster who believes that every claim represents a real person’s livelihood, owns outcomes, and takes pride in delivering accurate, compliant, and timely claim resolutions. The role may also serve as an advanced career step for future leadership consideration.
This is a true adjusting role. It is not an HR, consulting, or administrative position. The Specialist is accountable for end-to-end claim handling, decision-making, and results.
Responsibilities
When we hire adjusters at CCMSI, we look for professionals who understand that every claim represents a real person’s livelihood, take ownership of outcomes, and see challenges as opportunities to solve problems.
Investigate, evaluate, and adjust auto and general liability claims in compliance with corporate standards, client-specific handling instructions, and applicable state laws
Establish reserves and provide reserve recommendations within assigned authority
Review, approve, and negotiate medical, legal, damage, and miscellaneous invoices to ensure accuracy, reasonableness, and claim-relatedness
Authorize and issue claim payments in accordance with established procedures and authority levels
Negotiate settlements in alignment with corporate claim standards, jurisdictional requirements, and client expectations
Coordinate with and oversee outside vendors, including legal counsel and other claim-related service providers
Maintain accurate and timely claim documentation and diary management within the claim system
Identify and monitor subrogation opportunities through resolution
Communicate effectively and consistently with clients, claimants, attorneys, and internal partners
Ensure compliance with corporate claim handling standards and audit expectations
Provide timely notice of qualifying claims to excess or reinsurance carriers, when applicable
Qualifications
Required
10+ years of auto liability claim handling experience
Demonstrated experience handling injury claims
Strong analytical, negotiation, and decision-making skills
Ability to manage workload independently in a fast-paced, multi-jurisdiction environment
Excellent written and verbal communication skills
Strong organizational skills with consistent attention to detail
Reliable, predictable attendance during core client service hours
Nice to Have
- Multiple state adjuster licenses
Professional designations such as AIC, ARM, or CPCU
Bilingual (Spanish) proficiency — This role may involve communicating with injured workers, employers, or vendors where Spanish-language skills are beneficial but not required.
Why You’ll Love Working Here
- 4 weeks PTO + 10 paid holidays in your first year
- Comprehensive benefits: Medical, Dental, Vision, Life, and Disability Insurance
- Retirement plans: 401(k) and Employee Stock Ownership Plan (ESOP)
- Career growth: Internal training and advancement opportunities
- Culture: A supportive, team-based work environment
How We Measure Success
At CCMSI, great adjusters stand out through ownership, accuracy, and impact. We measure success by:
- Quality claim handling – thorough investigations, strong documentation, well-supported decisions• Compliance & audit performance – adherence to jurisdictional and client standards• Timeliness & accuracy – purposeful file movement and dependable execution• Client partnership – proactive communication and strong follow-through• Professional judgment – owning outcomes and solving problems with integrity• Cultural alignment – believing every claim represents a real person and acting accordingly
This is where we shine, and we hire adjusters who want to shine with us.
Compensation & Compliance
The posted salary reflects CCMSI’s good-faith estimate in accordance with applicable pay transparency laws. Actual compensation will be based on qualifications, experience, geographic location, and internal equity. This role may also qualify for bonuses or additional forms of pay.
Visa Sponsorship: CCMSI does not provide visa sponsorship for this position.ADA Accommodations: CCMSI is committed to providing reasonable accommodations throughout the application and hiring process.Equal Opportunity Employer: CCMSI complies with all applicable employment laws, including pay transparency and fair chance hiring regulations.
Our Core Values
At CCMSI, we believe in doing what’s right—for our clients, our coworkers, and ourselves. We look for team members who:
- Lead with transparency We build trust by being open and listening intently in every interaction.
- Perform with integrity We choose the right path, even when it is hard.
- Chase excellence We set the bar high and measure our success. What gets measured gets done.
- Own the outcome Every employee is an owner, treating every claim, every decision, and every result as our own.
- Win together Our greatest victories come when our clients succeed.
We don’t just work together—we grow together. If that sounds like your kind of workplace, we’d love to meet you.
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