Reconstruction Coordinator

ServiceMaster • Full-time • Chesapeake, VA, US • 3m ago

Benefits:

401(k) matching
Bonus based on performance
Dental insurance
Health insurance
Paid time off
Training & development
Tuition assistance
Vision insurance

Position Overview

As the hub of all claims, the coordinator is responsible for speaking with the customer, ongoing customer follow up, handling service complaints, logistics of dispatching field personnel to jobs while ensures that the required Cycle Time and insurance Service Level Agreement tasks deadlines are met. The Coordinator will be responsible to follow up daily with the reconstruction team to ensure and that all required documentation, estimates and procedures are followed according to required program guidelines.

A successful Coordinator will possess tenacity and thrives in a fast-paced environment. The coordinator who is detail oriented and able to focus with many projects in varying degrees of completion will be most successful in this position.

PAY DEPENDENT ON EXPERIENCE AND SKILLS

Job Responsibilities

Understanding of the claims flow process – Water Mitigation, Reconstruction, Contents, and other Environmental work
Manages data entry for each claim from First Notice of Loss through to completion of job in the companysystem
Assist the Project Manager and Department Manager with all phases of assigned projects:
Utilize company software to maintain proper documentation on all projects to include budgets, schedules, and work orders.
Initial contact and assessment
Contract signing
Ensure all documentation is accurate, complete, and up-to-date, including permits, contracts, change orders, inspection reports, and safety records.
Ongoing and initial communication with clients, adjusters, program monitors and any other parties necessary for job completion
Daily review of compliance tasks and all job tasks are completed on time
Monitor and update jobs in required operating system making sure the job flows efficiently through the claims process requirements and cycle times
Ensure that uploading photos, and other documents are appropriately described, titled and uploaded in real time, as well as follows up to get missing required data from homeowner and insurance/mortgage information not obtained on initial call
Creates and or assists with job estimate, reviews final estimate to ensure estimate is complete per company standards
Manages Customer Service issues and complaints, documenting actions and resolution
Understanding of all company cycle times and SLAs required for each job and phase
Client Care Calls – ensure constant, often daily, communication with the customer, may communicate with adjuster
Ensure daily notes are entered in all jobs, contacting relevant participants and escalating to the department manager as required
May be responsible for creating job estimate and or assisting the Estimator/Project Manager with final estimate

Job Requirements

Relevant experience in Disaster Restoration Industry
High school diploma/GED required
Bachelor’s Degree or applicable experience preferred, work experience will be considered
IICRC Certifications preferred but not required
Exceptional Customer Service skills
Experience with Microsoft© Office application (Word, Outlook, PowerPoint, and Excel) required
Personal time management and organizational skills
Strong verbal and written communication skills
Dependable and adaptable to operate within a fast-paced work environment
Ability to manage highly confidential information
Strong problem-solving skills
Proficient at using Microsoft Office, Outlook, CRM software
Experience do you have with customer interaction and conflict resolution

Physical Demands and Working Conditions

The physical demands are representative of those that must be met by an employee to perform the essential function to this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Incumbent must be prepared to:

Move up to 20 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
Sitting for long periods of time while using office equipment such as computers, phones etc.
Fingering and Repetitive motions; such as movement of wrists, hands and fingers while picking, pinching and typing during your normal working environment.
Express or exchange ideas with others quickly, accurately, and receive and act on detailed information.
Close visual acuity to perform detail-oriented activities at distances close to the eyes, such as preparing and analyzing data, viewing computer screen and expansive reading.
Be exposed to various inside working conditions: The change of building environment such as with or without air conditioning and heating. May be required to travel for short periods of time.

BACKGROUND CHECK REQUIRED! Normal operation hours are Monday- Friday 8am-4:30pm

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. The Company reserves the right to modify this description in the future, with or without notice to the employee. This Job Description does not create an employment contract, implied or otherwise, and employment with the Company remains at will. These responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities.

Related Jobs

Principal Project Manager (Water / Wastewater)

Brown and Caldwell • Full-time • Virginia Beach, Virginia, United States • 3d ago

Construction Project Management

Job Summary The Principal, Project Management role works to plan, execute, and oversee projects to completed on time, within budget, while meeting quality standards and health and safety requirements. The role works clos...

3d ago

Apply

Project Manager - Solid Waste

SCS Engineers • Full-time • Virginia Beach, VA, US • 3d ago

Construction Project Management

What we are looking for We are looking for a Design Engineer and/or Project Manager to perform solid waste projects in our Virginia Beach, VA office. We are looking for a team player with a desire to develop professiona...

3d ago

Apply

Associate Project Manager I (Community and Culture)

Johnson, Mirmiran & Thompson • Full-time • Virginia Beach, VA, US • 2w ago

Construction Marketing Project Management

Job Description Join Clark Nexsen, a JMT Company, and become part of a dynamic, collaborative team dedicated to delivering exceptional service to our clients—while making a meaningful impact on our communities and the wo...

2w ago

Apply

Carpenter Foreman

Garney • Suffolk, VA, US • 3w ago

Construction Installation & Maintenance Management

GARNEY CONSTRUCTION A Carpenter Foreman position is available at Garney. To be considered for this position you must have previous carpentry experience. As a carpenter foreman, you will coordinate operations and overse...

3w ago

Apply

Laborer

Garney • Newport News, VA, US • 4w ago

Construction Installation & Maintenance

GARNEY CONSTRUCTION A Laborer position is available in Newport News, VA . This is an entry-level position for a dependable person who wants to assist in daily tasks and learn the essential skills to start a career in the...

4w ago

Apply

General Operator

Garney • Newport News, VA, US • 4w ago

Construction

GARNEY CONSTRUCTION A Heavy Equipment Operator position in Newsport News, VA is available at Garney Construction. To be considered for this position you must have previous construction experience. As an operator, you wi...

4w ago

Apply

Construction Department Manager

ServiceMaster • Full-time • Chesapeake, VA, US • 1m ago

Construction

Benefits: 401(k) matching Bonus based on performance Company car Competitive salary Dental insurance Health insurance Opportunity for advancement Training & development Location ServiceMaster Restore Chesapeake VA Se...

1m ago

Apply

Large Loss Re-Construction Project Manager

ServiceMaster • Full-time • Chesapeake, VA, US • 3m ago

Construction Project Management

THIS IS A MID-LEVEL POSITION: Pay dependent on experience. Duties: As a Large Loss Re-Construction Project Manager an individual is expected to perform a variety of tasks, monitors, and inspects tasks for commercial and...

3m ago

Apply

Restoration Re-Construction Project manager

ServiceMaster • Full-time • Chesapeake, VA, US • $55k - $65k / year • 4m ago

Construction Project Management

Benefits: 401(k) matching Bonus based on performance Company car Dental insurance Health insurance Opportunity for advancement Paid time off Training & development Tuition assistance Vision insurance Full job descrip...

4m ago

Apply

Water Restoration Technician

ServiceMaster • Full-time • Virginia Beach, VA, US • 4m ago

Construction

Benefits: 401(k) 401(k) matching Dental insurance Health insurance Paid time off Position Overview Monitors, inspects and completes tasks for Water Restoration jobs to ensure completion of drying, demolition and various...

4m ago

Apply