Counter/Inside Sales Associate

Fishman Flooring Solutions • Full-time • Charlotte, North Carolina, United States • 1w ago

Inside Sales / Counter Sales Associate

Job Overview

We are seeking a personable, detail oriented Inside Sales / Counter Sales Associate to support walk-in and telephone customers, process orders, and ensure a positive customer experience. This role is critical to daily branch operations and requires strong communication skills, product knowledge, and a customer-first mindset.

About Our Team

Our branch teams are committed to delivering best-in-class service to the professional flooring trade. We value collaboration, reliability, and continuous improvement while maintaining a safe and welcoming work environment.

Why Fishman Flooring Solutions?

Employee-Owned: Be part of a company where you have a stake in success.
Competitive Benefits Package: Including health, dental, and vision insurance; paid time off; paid holidays; profit-sharing bonus plan; retirement/401k; and Employee Stock Ownership Plan.
Stability and Growth: Join a company with a long history and a strong future.
Professional Development: We support continuous learning, product training, and career advancement.
Collaborative Culture: Work in a tight-knit branch environment that values teamwork and accountability.
Impactful Work: Your role directly supports customer success and branch performance

Objectives of This Role

Deliver exceptional customer service to walk-in and phone customers
Support sales growth through accurate order processing and product knowledge
Maintain an organized, professional counter and showroom environment
Build strong relationships with customers and internal teams
Promote a culture of accountability, teamwork, and continuous improvement

Key Responsibilities

Assist walk-in and telephone customers with product selection, pricing, and availability
Receive, enter, and track customer orders through completion and delivery
Resolve order challenges, process returns, and provide shipment status updates
Maintain a clean, organized, and well-stocked showroom and counter area
Develop and maintain working knowledge of Fishman product offerings
Support branch operations as needed, including coordination with warehouse staff
Always Represent Fishman Flooring Solutions professionally

Required Skills and Qualifications

High School Diploma or equivalent
Strong customer service and interpersonal skills
Ability to multitask in a fast-paced, customer-facing environment
Strong attention to detail and problem-solving abilities
Basic computer proficiency
Dependable, accountable, and team-oriented work ethic
Willingness to learn products, systems, and processes
Innovative mindset with a focus on continuous improvement

Preferred Qualifications

Flooring industry experience preferred (products, installation techniques, best practices)
Inside sales or counter sales experience in a B2B environment
Experience working with order entry systems or ERP platforms
Bi-lingual skills (Spanish/English) strongly preferred

Apply Now!

Don’t miss this outstanding opportunity to grow with Fishman Flooring Solutions. Apply today and become part of a team that values your contributions and supports your professional growth.

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