Sales and Marketing Representative

ServiceMaster • Full-time • Alcoa, TN, US • 7m ago

About the Company

ServiceMaster by Twins is a locally owned and operated franchise of the ServiceMaster family of brands. At ServiceMaster by Twins, we serve our customers and community by providing the following services:

Water Damage Mitigation/Cleanup
Mold Testing and Remediation
Fire/Smoke Damage Restoration
Smoke and Odor Removal
Carpet and Floor Care
Board-up & Tarping
Content Cleaning & Pack-Out
Full Commercial Cleaning & Restoration

Position Overview

The Sales and Marketing Representative is responsible for, but not limited to, the following:

Increase awareness of the services we offer to insurance agents, brokers, adjusters, property managers, and realtors.
Build & maintain solid relationships with insurance agents, brokers, adjusters, property managers, and realtors.
Assist in developing and implementing marketing strategies for potential new accounts.
Actively represent the company at networking events.
Create and gather content for digital media platforms.
Manage our franchise website content and keep it current (including keyword rich content to drive SEO).
Sells products and services primarily to a select group of portfolio companies
Drives revenue growth

Job Responsibilities

Sells regional programs to new companies and closes new business
Identifies key opportunities/needs of assigned customers (current and prospective) to achieve budgeted growth goals
Plans and executes sales strategies and tactics through both oral and written communication to
customers
Manages accounts as assigned and conducts meetings as required
Develops and implements sales strategies to capture market share and achieve revenue goals
Create, manage, and maintain key relationships with insurance agents, adjusters other key relationships
Continually builds product knowledge and refines sales techniques for specific relationship types and verticals
Prepares documents for job file reviews with current and prospective clients
Documents and reports on key referral-source relationships weekly and monthly
Participates in collections efforts with non-residential customers when necessary
Resolves issues with customers

Competencies

Customer Orientation/Positive Impact
Results Orientation/Sense of Urgency
Change Mastery
Relationship Building/Sensitivity
Problem Solving and Decision Making
Initiative, drive energy
Active Communications
Business/Financial Acumen
Learning Agility
Organizing and Planning
Sales Mindset/Selling Skills

Education, Experience, and Other Requirements

High school graduate or equivalent; college degree preferred
1-2 years of experience in the Disaster Restoration field; IICRC Certifications preferred
1-2 years of sales experience or prior sales training is highly desired, but not required
Valid Driver's License and satisfactory driving record
Has a good aptitude for basic math-- necessary for doing calculations related to the sales process
Local and regional travel may be required for trade shows, training, networking events and for selling services immediately after catastrophic events
Some work required outside of traditional working hours to network and represent the company at business social events
Skilled using social media and other web-based sales tools

Knowledge, Skills, and Abilities

Interpersonal and communication skills, both written and verbal
Ability to independently manage customers
Ability to establish effective rapport and working relationships with customers and company staff;
interface effectively across multiple levels within customer organizations, including senior levels
Ability to prioritize tasks, manage multiple projects concurrently and make effective decisions
Ability to effectively present value proposition and guide change
Ability to market, sell, and close our value proposition
Ability to develop and implement selling strategies

Physical Demands and Working Conditions

The physical demands are representative of those that must be met by an employee to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Incumbent must be prepared to:

Move up to 20 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects
Sitting for long periods of time while using office equipment such as computers, phones etc.
Fingering and Repetitive motions; such as movement of wrists, hands and fingers while picking, pinching and typing during your normal working environment
Express or exchange ideas with others quickly, accurately, and receive and act on detailed information
Close visual acuity to perform detail-oriented activities at distances close to the eyes, such as preparing and analyzing data, viewing computer screen and expansive reading
Inside working conditions: The change of building environment such as with or without air conditioning and heating. May be required to travel for short periods of time.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. The Company reserves the right to modify this description in the future, with or without notice to the employee. This Job Description does not create an employment contract, implied or otherwise, and employment with the Company remains at will. These responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities.

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