Store Systems Help Desk Specialist

Kinney Drugs • Full-time • Gouverneur, NY, US • 3m ago

Overview

Job Summary:

Provide help desk phone support for pharmacy and point of sale systems, in-store PC’s, handheld units, networking, and phones. Document and review all call details on a corporate tracking system.

Responsibilities

Job Duties:

Interact promptly and courteously with stores to provide resolutions to inquiries as well as handle and resolve complaints in a professional manner. This interaction will be through a variety of means including but not limited to telephone, e-mail, fax, store mail, US mail, or in person.
Attempt to minimize the length of each call, while still providing excellent service.
Interface with other departments as needed for problem resolution.
Interface with various hardware and software vendors for problem resolution.
Provide timely follow up on each call until the issue is resolved.
Document and review call and resolution details on a corporate tracking system.
Assist in the maintenance of various master files as needed.
Complete depot tracking forms when hardware is supplied to stores or other departments.
Must adhere to Help Desk Policies and Procedures.
Responsible for completing all mandatory and regulatory training programs
Perform other duties as assigned

Qualifications

Education:

Minimum: Associates Degree in Computer Science or related fieldExperience:
Preferred: 1 or more years experience in Pharmacy operations and/or POS

Special Conditions of Employment

Drug test
Initial and continuous exclusion and sanction/disciplinary monitoring
Any and all additional eligibility requirements based on the specific position

Compensation:

$16.00 - 17.00 an hour

The final offer will be determined after careful consideration of multiple factors such as relevant skills, years of experience and education.

KPH Healthcare Services, Inc. is a multistate organization and abides by all local, state and federal regulations as it pertains to minimum wage requirements.

Related Jobs

Store Systems Help Desk Specialist

KPH Healthcare Services • Full-time • Gouverneur, NY, US • 1m ago

IT & Helpdesk

Overview Job Summary: Provide help desk phone support for pharmacy and point of sale systems, in-store PC’s, handheld units, networking, and phones. Document and review all call details on a corporate tracking sys...

1m ago

Apply

Data Entry Associate

KPH Healthcare Services • Part-time • Gouverneur, NY, US • 2w ago

Administrative

Overview Scope of Responsibilities: Works under direct supervision. Follows standard procedures to accomplish assigned tasks. May assist in orienting and training employees Job Summary: Responsible for all a...

2w ago

Apply

Long Term Care Pharmacy Associate

KPH Healthcare Services • Full-time • Gouverneur, NY, US • 2w ago

Pharmacy

Overview Scope of Responsibilities: Works under direct supervision of a pharmacist. Follows standard procedures to accomplish assigned tasks Job Summary: Assist pharmacy staff in the filling of incoming prescrip...

2w ago

Apply

Benefit Operations Specialist

KPH Healthcare Services • Full-time • Remote (Gouverneur, NY, US) • 3w ago

Overview Scope of Responsibilities: Responsible for the entry of new client data or changes to existing clients into the PBM adjudication platform. Translates client benefit needs into the PBM platform and all ass...

3w ago

Apply

Project Manager - Specialty Pharmacy

Noble Health Services • Full-time • Gouverneur, NY, US • 1m ago

Project Management

Overview Scope of Responsibilities: Implements and manages initiatives to support Noble’s existing and expanding organizational needs Job Summary: We are seeking a motivated and experienced Project Manager to...

1m ago

Apply

Pharmacy Clerk

KPH Healthcare Services • Part-time • Gouverneur, NY, US • 1m ago

Retail

Overview Job Summary: Assist pharmacy staff in the triaging of incoming prescriptions, the delivery of filled prescriptions to the patients, and all cashier duties. Works under direct supervision of a pharmacist an...

1m ago

Apply

Pharmacy Clerk

Kinney Drugs • Part-time • Gouverneur, NY, US • 1m ago

Retail

1m ago

Apply

Shift Supervisor Nights/Weekends 20-25hrs

Kinney Drugs • Part-time • Gouverneur, NY, US • 1m ago

Management Supervisor

Overview Responsible for providing supervisory leadership in the absence of store management. Typically authority is assigned on an individual shift basis. Responsibilities Job Duties: Ability to fulfill all...

1m ago

Apply

Store Clerk

Kinney Drugs • Part-time • Gouverneur, NY, US • 1m ago

Retail Cashier

Overview Scope of Responsibilities: Works under direct supervision and follows standard procedures to accomplish assigned task Job Summary: Responsible for ringing out each customer’s purchases while ensuring...

1m ago

Apply

Pharmacy Associate

KPH Healthcare Services • Part-time • Gouverneur, NY, US • 2m ago

Pharmacy

Overview Scope of Responsibilities: Works under direct supervision and accurately assists in the processing, filling and shipping of medication orders. Job Summary: Assist technicians and various support staff i...

2m ago

Apply