Service Coordinator

Southwest Solutions Group • Full-time • Lewisville, TX, US • $22 - $26 / hour • 1d ago

The Service Operations Coordinator is responsible for driving the daily execution of the Service Department. This role ensures service tickets are accurate, prioritized correctly, scheduled efficiently, and closed profitably. The coordinator acts as the operational hub between customers, technicians, vendors, and the Service Manager to ensure fast response times, high customer satisfaction, and clean documentation that protects revenue and margin. This position is critical to improving service response time, technician utilization, communication quality, and billing accuracy.

Pay: $22-$26 Per hour

Location: Lewisville, TX

Job Type: Full-Time

Responsibilities

Customer Communication

Serve as the primary contact for inbound service requests
Gather necessary information to diagnose and route service issues
Schedule appointments, set expectations, and communicate updates
Follow up with customers after service to confirm resolution and satisfaction

Service Ticket Management

Create and maintain accurate service tickets in the system
Verify warranty eligibility, service history, and labor type
Ensure documentation, notes, and photos are complete before closing tickets

Scheduling & Technician Coordination

Manage technician schedules and prioritize urgent service calls
Coordinate appointment logistics, site access, and job scope details
Work with the Service Manager to confirm parts availability when needed

Preventative Maintenance

Track preventative maintenance contracts and due dates
Schedule PM visits and ensure services are documented and invoiced properly

Issue Resolution

Address customer concerns and collaborate with technicians to resolve issues
Escalate recurring or complex problems to the Service Manager

Operational Support

Monitor open service tickets and maintain accurate service dashboards
Ensure documentation is complete to support timely invoicing
Identify opportunities to improve service workflows and efficiency

Qualifications

3+ years experience in dispatching, service coordination, or operations support
Strong proficiency in Microsoft Outlook and service management software
High attention to detail and documentation discipline
Ability to prioritize under pressure
Strong communication skills with both customers and technical staff
Experience with storage systems or industrial equipment preferred
Familiarity with Spacesaver or Kardex products is a plus

Benefits

PTO
Holiday Pay
401K
100% Paid Medical, Dental, and Vision Insurance for employees
Employee Stock Ownership Program (ESOP)
Parental Leave Program
Life Insurance
Disability Insurance
Tuition reimbursement
Referral bonus program
Charity Matching Program

Our Core Values

Respect- We respect the talents and skills of each individual on our company team

Innovation- We aim to stay at the forefront of new products and services through progressive and creative approaches

Service- We strive to exceed the needs of our clients by providing timely, accurate, and courteous service

Excellence- We desire to make each person’s experience with Southwest Solutions Group a positive one

Mission

We are a faith-filled community of ordinary people that RISE every day to secure a future for this generation and future generations of SSG employee owners by making people and space work better together everywhere.

About Us

Southwest Solutions Group® is a solution-oriented business-to-business company that provides innovative efficiency systems to all types of businesses and government agencies. Our mission is to make people and space work better together everywhere.

Headquartered in Dallas, Texas, and operating out of 16 offices nationwide. Our team takes pride in the work we do so that we can successfully deliver our client’s projects on time and within budget. Every solution created for our clients is truly unique in scope, which requires focus and dedication to doing the little things correctly.

Company Website: https://www.southwestsolutions.com/

Southwest Solutions Group is an equal-opportunity employer. We welcome applicants from all backgrounds and are committed to fostering a diverse and inclusive workforce.

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