Patient Care Call Center Representative

Kinney Drugs • Full-time • East Syracuse, NY, US • 9m ago

Overview

Scope of Responsibilities: Demonstrates skillset and knowledge of Kinney Drugs retail pharmacy resources, within their respective platforms, to effectively answer and document patient related inquiries, complete patient updates and service patient and store requests in an accurate and efficient manner.

Job Summary: Entry level position. Works under direct supervision following standard procedures and best practices to accomplish assigned tasks, associated job training, assisting staff members to complete daily duties and answer incoming and making outbound calls independently. Provide support as needed to peers, leaders, and other Kinney Drugs administrative resources.

THIS IS A REMOTE POSITION

Responsibilities

Job Duties:

Patient Care Center phone coverage for incoming calls, outbound calls and directing incoming calls to appropriate locations (i.e. stores).
Understand, master, and work efficiently in systems leveraged by the Patient Care Center.
Provide Patient Care Center resolution of patient service questions and issues to ensure complete patient satisfaction.
Participates and supports in the augmentation of training and development efforts of our Pharmacies.
Intermediate understanding of pharmacy technology and workflow process – included is product dispensing, data entry, and adjudication workflow steps.
Regulatory & Operational Compliance – Proficient in all state and federal regulations ensuring compliance with the law; understands and ensures we follow company operational policies & procedures as related to conditions of employment.
Executes the plan – able to learn and understand specific aspects of the pharmacy management system (i.e., reception and release to patient queues).
Follows instructions and completes tasks with a sense of urgency, responsible for daily department standards.
Quality focused – understands and embraces the importance of our Quality Assurance Policy & Procedures; understands and embraces all patient care programs and initiatives; understands and embraces all policies and procedures.
Integrity/Ethical Behavior – acts with integrity always; never willing to compromise integrity; behaves in a manner consistent with company standards; understands and fully complies with all HIPPA compliance standards maintain confidentiality regarding all patient information.
Participate in additional pharmacy service-related projects as needed.
Responsible for completing all mandatory and regulatory training programs.
Perform other duties as assigned.

Qualifications

Experience:

Preferred:0-2 years experience as Pharmacy Technician or Customer Service Representative in a health care related service.

Educational Requirements:

Minimum: High School Diploma or GED

Special Conditions of Employment:

Drug test
Initial and continuous exclusion and sanction/disciplinary monitoring
Any and all additional eligibility requirements based on the specific position

Compensation:

$15.00 - 17.00 an hour

The final offer will be determined after careful consideration of multiple factors such as relevant skills, years of experience and education.

KPH Healthcare Services, Inc. is a multistate organization and abides by all local, state and federal regulations as it pertains to minimum wage requirements.

Related Jobs

Store Clerk

KPH Healthcare Services • Part-time • Chittenango, NY, US • 6d ago

Retail Cashier

Overview Scope of Responsibilities: Works under direct supervision and follows standard procedures to accomplish assigned task Job Summary: Responsible for ringing out each customer’s purchases while ensuring...

6d ago

Apply

Delivery Driver- Pharmacy Kinney

KPH Healthcare Services • Part-time • Syracuse, NY, US • 1w ago

Transportation

Overview Job Summary: Responsible for accurate and timely delivery of customer’s purchases, while ensuring total customer satisfaction. Responsibilities Job Duties: Must comply with all State and Federal...

1w ago

Apply

Staff Pharmacist- 40 hours- Employee Owned Organization

KPH Healthcare Services • Full-time • North Syracuse, NY, US • 1w ago

Pharmacy

Overview For over 50 years, the HealthDirect team has been dedicated to the unique pharmacy needs of individuals residing in Long-Term Care (LTC) facilities such as nursing homes and assisted living facilities, as wel...

1w ago

Apply

Pharmacy Clerk/Tech 7AM-3:30PM

KPH Healthcare Services • Full-time • Liverpool, NY, US • 1w ago

Retail

Overview Job Summary: Assist pharmacy staff in the triaging of incoming prescriptions, the delivery of filled prescriptions to the patients, and all cashier duties. Works under direct supervision of a pharmacist an...

1w ago

Apply

Pharmacy Tech Part-Time Kinney Camillus

KPH Healthcare Services • Part-time • Syracuse, NY, US • 1w ago

Pharmacy

1w ago

Apply

Database Developer

KPH Healthcare Services • Full-time • East Syracuse, NY, US • 1w ago

Software Development

Overview Scope of Responsibilities : This is a hands-on position requiring the candidate to be able to work and assist with applicable technologies and assist in the development and maintenance of ProAct database sys...

1w ago

Apply