Lead Server/Bartender

Harpoon Brewery • Full-time • Boston, MA, US • 2d ago

Are you passionate about craft beer, hospitality, and creating memorable guest experiences?

Harpoon Brewery is looking for a Lead Server/Bartender to help lead our front-of-house team in one of Boston's most iconic brewery and hospitality environments. This role is perfect for someone who thrives in a fast-paced restaurant, taproom, or beer garden setting and enjoys mentoring others while delivering exceptional service.

As a Lead Server/Bartender, you'll play an important leadership role on the floor - supporting daily operations, coaching teammates, and helping create the energetic, welcoming atmosphere Harpoon is known for.

If you're a hospitality professional who loves people, teamwork, and craft beer culture, we'd love to meet you.

What You'll Do

Deliver Exceptional Guest Experiences

Welcome guests with genuine hospitality and guide them through our food, beer, and merchandise offerings
Take food and beverage orders accurately using Toast POS
Deliver food and drinks efficiently while maintaining presentation and service standards
Make thoughtful recommendations on beer styles, pairings, and seasonal offerings
Share the Harpoon story and brewery culture with guests
Anticipate guest needs and resolve concerns professionally and positively

Lead & Support the Front-of-House Team

Act as a shift lead during service while supporting smooth daily operations
Assist with opening and closing procedures
Help train and mentor new team members
Lead by example during busy service periods with a calm and positive approach
Support communication between FOH staff and management
Contribute to a strong team culture rooted in respect, accountability, and hospitality

Support Operations & Retail

Maintain a clean, organized, and stocked service environment
Handle cash and credit card transactions accurately
Assist with inventory awareness and operational readiness
Support private events and special activations as needed
Assist with beer-to-go and merchandise sales
Stay knowledgeable about promotions, seasonal beers, and brewery events

What We're Looking For

Qualifications

Must be at least 21 years old
TIPS certified or willing to obtain certification upon hire
1–2 years of restaurant, bar, brewery, or hospitality experience required
Previous shift lead or team leadership experience is a plus
Strong communication and guest service skills
Ability to multitask and stay composed in a high-volume environment
Passion for hospitality, teamwork, and craft beer culture

You'd Be a Great Fit If You Are...

Friendly, outgoing, and team-oriented
Dependable and accountable
Comfortable leading by example
Energized by busy restaurant or taproom environments
Excited to help create memorable guest experiences
Interested in learning more about beer and brewery operations

Schedule & Work Environment

Nights, weekends, and holiday availability required
Indoor and outdoor service depending on season
Fast-paced brewery, taproom, restaurant, and beer garden atmosphere
Collaborative team environment with opportunities for growth

Physical Requirements

Ability to stand and walk for extended periods
Lift and carry up to 30 lbs regularly
Assist with moving kegs up to 150 lbs with team support
Bend, reach, carry trays, and work in active service environments

Important Role Clarification

This is a tipped, hourly, non-exempt leadership role and does not include managerial responsibilities such as hiring, firing, scheduling authority, disciplinary action, or budget management.

Why Harpoon / Barrel One Collective?

Barrel One Collective is a growing craft beverage and hospitality company rooted in New England beer culture and hospitality. We're passionate about creating great experiences for guests while building a workplace where people feel valued, respected, and supported.

Whether it's in our breweries, restaurants, beer gardens, or events, we believe great hospitality starts with great people.

Join us and help create experiences people remember.

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