RECEPTIONIST

Wilson-McShane • Kansas City, MO, US • 3d ago

Description

Wilson-McShane Corporation, a third party administrator for Taft-Hartley funds, is seeking a full-time Receptionist in our Kansas City, MO office.

The schedule is Monday-Friday, 8:00 AM to 5:00 PM with a compensation of $26.87 per hour.

Essential Duties and Responsibilities include the following:

Answers high volumes of incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel or queue.
Answers questions about the Company and provide callers and/or guests with address, directions, and other information.
Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries.
Performs clerical duties such as preparing mailings, data entry and collating.
Maintains a clean reception area by complying with company standards.
Contributes to team effort by accomplishing related results as needed.
Other duties as assigned

The Receptionist position is a non-exempt position and includes benefits such as the following:

Low Deductible Health, Prescription Drug and Dental Benefits
Voluntary Vision, Accident, Critical Illness and Pet Insurance
Flexible Spending Account (FSA)
Employer Contribution to 401(k)-No Match Required
401(k) and Roth 401(k)
Paid Holidays and Paid time off
Dependent Care Reimbursement Account
Life Insurance and AD&D
Employee Assistance Program, including access to confidential counseling (virtual and in-person)

To perform the job successfully, an individual should demonstrate the following competencies:

Customer Service- Responds promptly to customers needs; Responds to requests for service and assistance; Manages difficult or escalated calls professionally.
Oral Communication- Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions.
Professionalism- Approaches others in a tactful manner; Reacts well under pressure; Accepts responsibilities for own actions; Follows through on commitments; Team Player.
Quality- Demonstrates accuracy and thoroughness; Applies feedback to improve performance; Monitors own work to ensure quality.
Quantity- Meets productivity standards.
Attendance/Punctuality- Is consistently at work and on time; Ensures work responsibilities are covered when absent.
Adaptability- Adapts to changes in the work environment; Able to deal with frequent change, delays, or unexpected events; Ability to prioritize and multi-task multiple projects.

To perform the job successfully, an individual should have the following qualifications:

3 year minimum related experience and/or training.
Multiline phone system experience and excellent verbal and written skills.
Familiar with Taft Hartley Funds
Experience with Microsoft office: Excel, Word, Outlook

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