Insurance Claims Coordinator

ServiceMaster • Full-time • Irvine, CA, US • $60k - $75k / year • 3w ago

Benefits:

Health insurance
Opportunity for advancement
Paid time off
Training & development
Free food & snacks
Free uniforms
Parental leave
401(k)
401(k) matching
Bonus based on performance
Company parties
Competitive salary
Dental insurance
Employee discounts

Position Overview

As the hub of all claims, the coordinator is responsible for speaking with the customer, ongoing customer follow up, handling service complaints, logistics of dispatching field personnel to jobs while ensures that the required Cycle Time and insurance Service Level Agreement tasks deadlines are met. The Coordinator will be responsible to follow up daily with the OPS team to ensure and that all required documentation, estimates and procedures are followed according to required program guidelines.

A successful Coordinator will possess tenacity and thrives in a fast-paced environment. The coordinator who is detail oriented and able to focus with many projects in varying degrees of completion will be most successful in this position.

Job Responsibilities

Understanding of the claims flow process – Water Mitigation, Reconstruction, Contents, and other Environmental work
Manages data entry for each claim from First Notice of Loss through to completion of job in the CRM system
Daily review of compliance tasks and all job tasks are completed on time
Monitor and update jobs in required operating system making sure the job flows efficiently through the claims process requirements and cycle times
Ensure that uploading photos, and other documents are appropriately described, titled and uploaded in real time, as well as follows up to get missing required data from homeowner and insurance/mortgage information not obtained on initial call
Creates and or assists with job estimate, reviews final estimate to ensure estimate is complete per company standards
Manages Customer Service issues and complaints, documenting actions and resolution
Understanding of all company cycle times and SLAs required for each job and phase
Client Care Calls – ensure constant, often daily, communication with the customer, may communicate with adjuster
Ensure daily notes are entered in all jobs, contacting relevant participants and escalating to the department manager as required
May be responsible for creating job estimate and or assisting the Estimator/Project Manager with final estimate

Job Requirements

High school diploma/GED required
Bachelor’s Degree or applicable experience preferred, work experience will be considered
IICRC Certifications preferred but not required: WTR, ASD, OCT, STC
Exceptional Customer Service skills
1-3 years of Xactimate experience required- proficient use Xactimate 28
Experience with Microsoft© Office application (Word, Outlook, PowerPoint, and Excel) required
Personal time management and organizational skills
Strong verbal and written communication skills
Dependable and adaptable to operate within a fast-paced work environment
Ability to manage highly confidential information
Strong problem-solving skills
Proficient at using Microsoft Office, Outlook, CRM software
Experience do you have with customer interaction and conflict resolution

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. The Company reserves the right to modify this description in the future, with or without notice to the employee. This Job Description does not create an employment contract, implied or otherwise, and employment with the Company remains at will. These responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The ServiceMaster Company, LLC.

Related Jobs

Workers’ Compensation Insurance Adjuster

CCMSI • Irvine, CA, US • 1m ago

Finance & Accounting Insurance

Overview Workers' Compensation Insurance Adjuster Location: Irvine, CA (reporting remotely) Schedule: 7:30am - 3:30pm (PST) Salary Range: $70,000 - $85,000 (depending on experience) Build Your Career With Purpose at C...

1m ago

Apply

Systems Administrator (ERP)

SCS Engineers • Full-time • Long Beach, CA, US • 22h ago

IT & Helpdesk

What we are looking for We are looking for an ERP Systems Administrator who will be the primary technical expert responsible for the configuration, maintenance, and performance of Deltek Vantagepoint . This role focu...

22h ago

Apply

Director of Admissions (63576)

International Education Corporation • Garden Grove, CA, USA • 1d ago

Management

Job DetailsJob Location: California Garden Grove UEI - Garden Grove, CA 92840Salary Range: $90,000.00 - $100,000.00 Salary/yearUEI College is a leader in post-secondary career education. Working at our employee-owned com...

1d ago

Apply

Produce Clerk

WinCo Foods • Lakewood, CA, US • 1d ago

Retail

About Us Join us at WinCo Foods, where we're more than just a grocery retailer - we're a growing family of over 140 supermarkets in 10 states with over 22,000 employee owners. Our purpose is to make the lives of our cust...

1d ago

Apply

Project Coordinator - Data Center

Air Treatment Corporation • Full-time • Brea, CA, US • 2d ago

Project Management

Air Treatment Corporation is a dynamic, collaborative work environment. We understand the expectations of high–quality customer service, therefore we actively search and promote a cohesive team that is formulated to exce...

2d ago

Apply

Meat Cutter

WinCo Foods • Norco, CA, US • 2d ago

Retail

2d ago

Apply

Talent Acquisition & Workforce Analytics Specialist

Nevell Group • Full-time • Brea, California, United States • 3d ago

Human Resources (HR)

Talent Acquisition & Workforce Analytics Specialist Department: Human Resources Reports To: Executive Director of Human Capital Location: Brea, California Build the Future of Our Workforce At Nevell Group, our people...

3d ago

Apply

Accountant (Temporary Assignment - 6 months)

Air Treatment Corporation • Full-time • Brea, CA, US • 3d ago

Finance & Accounting

Description Air Treatment Corporation is a dynamic, collaborative work environment. We understand the expectations of high–quality customer service, therefore we actively search and promote a cohesive team that is formul...

3d ago

Apply

Legal Counsel

SCS Engineers • Full-time • Long Beach, CA, US • 3d ago

Legal

What we are looking for Join SCS Engineers as a strategic legal advisor and trusted business partner. In this highly visible role, you'll work directly with company leaders to provide practical legal guidance, negotiate...

3d ago

Apply

Benefits Manager

Liberty Military Housing • Full-time • Huntington Beach, CA, US • 3d ago

Human Resources (HR)

Overview Liberty Military Housing – Own your passion for service! About Liberty Military Housing Liberty Military Housing is one of the largest providers of military family housing in the United States. In partnership...

3d ago

Apply