Insurance Claims Coordinator

ServiceMaster • Full-time • Irvine, CA, US • $60k - $75k / year • 3m ago

Benefits:

Health insurance
Opportunity for advancement
Paid time off
Training & development
Free food & snacks
Free uniforms
Parental leave
401(k)
401(k) matching
Bonus based on performance
Company parties
Competitive salary
Dental insurance
Employee discounts

Position Overview

As the hub of all claims, the coordinator is responsible for speaking with the customer, ongoing customer follow up, handling service complaints, logistics of dispatching field personnel to jobs while ensures that the required Cycle Time and insurance Service Level Agreement tasks deadlines are met. The Coordinator will be responsible to follow up daily with the OPS team to ensure and that all required documentation, estimates and procedures are followed according to required program guidelines.

A successful Coordinator will possess tenacity and thrives in a fast-paced environment. The coordinator who is detail oriented and able to focus with many projects in varying degrees of completion will be most successful in this position.

Job Responsibilities

Understanding of the claims flow process – Water Mitigation, Reconstruction, Contents, and other Environmental work
Manages data entry for each claim from First Notice of Loss through to completion of job in the CRM system
Daily review of compliance tasks and all job tasks are completed on time
Monitor and update jobs in required operating system making sure the job flows efficiently through the claims process requirements and cycle times
Ensure that uploading photos, and other documents are appropriately described, titled and uploaded in real time, as well as follows up to get missing required data from homeowner and insurance/mortgage information not obtained on initial call
Creates and or assists with job estimate, reviews final estimate to ensure estimate is complete per company standards
Manages Customer Service issues and complaints, documenting actions and resolution
Understanding of all company cycle times and SLAs required for each job and phase
Client Care Calls – ensure constant, often daily, communication with the customer, may communicate with adjuster
Ensure daily notes are entered in all jobs, contacting relevant participants and escalating to the department manager as required
May be responsible for creating job estimate and or assisting the Estimator/Project Manager with final estimate

Job Requirements

High school diploma/GED required
Bachelor’s Degree or applicable experience preferred, work experience will be considered
IICRC Certifications preferred but not required: WTR, ASD, OCT, STC
Exceptional Customer Service skills
1-3 years of Xactimate experience required- proficient use Xactimate 28
Experience with Microsoft© Office application (Word, Outlook, PowerPoint, and Excel) required
Personal time management and organizational skills
Strong verbal and written communication skills
Dependable and adaptable to operate within a fast-paced work environment
Ability to manage highly confidential information
Strong problem-solving skills
Proficient at using Microsoft Office, Outlook, CRM software
Experience do you have with customer interaction and conflict resolution

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. The Company reserves the right to modify this description in the future, with or without notice to the employee. This Job Description does not create an employment contract, implied or otherwise, and employment with the Company remains at will. These responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The ServiceMaster Company, LLC.

Related Jobs

Insurance Agent Marketer in Restoration Industry

ServiceMaster • Full-time • Lake Forest, CA, US • $70.30k / year • 1m ago

Insurance

Benefits: Free uniforms Paid time off 401(k) Bonus based on performance Company car Competitive salary Dental insurance Restoring Peace of Mind From local wildfires, residential and commercial floods to hurricanes in t...

1m ago

Apply

California Workers' Compensation Insurance Adjuster

CCMSI • Irvine, CA, US • 2m ago

Finance & Accounting Insurance

Overview Workers’ Compensation Claim Consultant – Senior (California) Location: Irvine, CA (100% remote) Salary Range: $80,000 – $98,000 (dependent on experience) License Requirement: California SIP preferred or ability...

2m ago

Apply

Medical Billing and Insurance Coding Instructor (63834)

International Education Corporation • Garden Grove, CA, USA • $24 - $26 / hour • 2m ago

Insurance

Job Details: Job Location: California Garden Grove UEI - Garden Grove, CA 92840, Salary Range: $24.00 - $26.00 Hourly, Job Category: Instructors & Education, We're Looking For: Someone with tenacity, passion, discipl...

2m ago

Apply

Jr Project Engineer

Bapko Metal • Full-time • Orange, CA, US • 10h ago

Engineering

Description Headquartered in Orange, CA, BAPKO Metal Inc. is one of California’s most reputable and trusted self-performing contractors specializing in structural steel, miscellaneous steel, architectural metals, and sta...

10h ago

Apply

Maintenance Technician I

Liberty Military Housing • Full-time • San Clemente, CA, US • 1d ago

Installation & Maintenance Maintenance

Overview Liberty Military Housing – Own your passion for service!     About Liberty Military Housing Liberty Military Housing is one of the largest providers of military family housing in the United States. In partne...

1d ago

Apply

Cart Clerk

WinCo Foods • Norco, CA, US • 1d ago

Retail

About Us Join us at WinCo Foods, where we're more than just a grocery retailer - we're a growing family of over 140 supermarkets in 10 states with over 22,000 employee owners. Our purpose is to make the lives of our cust...

1d ago

Apply

Receptionist

CCMSI • Irvine, CA, US • 1d ago

Administrative Office Assistant

Overview Receptionist Location: Irvine, CA - reporting remotely Schedule: Mon - Fri 8:00 am - 4:30 pm (PST - flexible start time) Salary Range: $18-19/ hour Build Your Career With Purpose at CCMSI At CCMSI, we partner...

1d ago

Apply

Senior Center Manager

Best Friends Pet Care • Full-time • Irvine, CA, USA • $48 - $50 / hour • 1d ago

Job Details: Level: Management, Job Location: Irvine , CA 92606, Position Type: Full Time, Education Level: Not Specified, Salary Range: $48.00 - $50.00 Hourly, Job Shift: Any, Job Category: Hospitality - Hotel, Lead the...

1d ago

Apply

Phlebotomy Technician Instructor (65307)

International Education Corporation • Santa Ana, CA, USA • $25 - $29 / hour • 1d ago

Job Details: Job Location: California Santa Ana USC - Santa Ana, CA 92705, Salary Range: $25.00 - $29.00 Hourly, Job Shift: Evening, Job Category: Instructors & Education, We're Looking For: Someone with tenacity, pa...

1d ago

Apply

Clinical Medical Assistant Instructor (65306)

International Education Corporation • Santa Ana, CA, USA • $24 - $28 / hour • 1d ago

Health Care Medical Assistant

Job Details: Job Location: California Santa Ana USC - Santa Ana, CA 92705, Salary Range: $24.00 - $28.00 Hourly, Job Shift: Evening, Job Category: Instructors & Education, We're Looking For: Someone with tenacity,...

1d ago

Apply