Mitigation Lead Tech / Crew Chief

ServiceMaster • Full-time • Irvine, CA, US • $60k - $75k / year • 3w ago

Benefits:

Free food & snacks
Free uniforms
Health insurance
Opportunity for advancement
Paid time off
Training & development
401(k)
401(k) matching
Bonus based on performance
Company car
Competitive salary
Dental insurance

Position Overview

Monitors and inspects tasks for restoration jobs to ensure completion of drying, demolition and various restoration activities. Prepares and reviews documentation to include notes, photos and documents according to company policies and procedures. Explains processes used to complete active jobs and next steps to resolution in person to customers. Supervises technician(s) assigned to the job ensuring safety and operational standards are being followed and met during active jobs.

Job Responsibilities

Knowledge of disaster restoration industry
Retrieves work orders, ensures appropriate equipment and supplies are loaded on truck needed for job, arrives to work site
Completes assigned jobs according to company processes and carrier standards, maintains quality control, manages technician(s) assigned to job
Performs daily monitoring and required activities on all active jobs to residential and/or commercial customers with a sense of urgency
Explains processes used to complete active jobs and next steps to resolution in person to customers using printed materials as a guide
Interfaces with adjusters in person, over the phone, and virtually to resolve issues and answer questions about the loss
Completes sketch and scope sheet for estimate, complete drying records using mobile software
Inspects jobs after completion and obtains customer signatures for approval purposes, and requests payments when necessary
Resolves issues with customers communicates customer issues, daily job activities with key company staff
Prepares and or reviews documentation to include notes, photos and have documents signed by customer according to company policies using software to ensure reimbursement from insurance companies
May train new technicians or key operational team members
Ensure safety standards are being followed during all active jobs
Valid Drivers’ License and satisfactory driving record
Strong verbal and written and communication skills
Strong problem solving and customer service skills
Must be able to prioritize activities and meet deadlines
Experience with entering data using a tablet or mobile phone
Report to work on time in a clean, complete uniform
Read and follow product label usage instructions

Job Requirements

High school graduate or equivalent
Valid driver's license and satisfactory driving record
Good verbal and written and communication skills
Role models customer service expectations with home owners, adjusters, vendors etc.
Knowledge of disaster restoration or construction industry
Proficient with using mobile software to enter data
Experience with using Xactimate is preferred but not required
Must be able to prioritize activities and meet deadlines
Experience in training and managing others
Strong problem-solving skills
Communicates customer issues, job activities with key company staff
Certifications are preferred, but not required:
- ASD – Applied Structural Drying Technician
- FSRT – Fire & Smoke Restoration Technician
- OCT – Odor Control Technician
- WRT – Water Damage Restoration Technician

Physical Demands and Working Conditions

Incumbent must be prepared to:

Move up to 70 pounds often, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
Stand and walk for extended periods of time. Lifting, squatting, crawling and crouching is required.
Express or exchange ideas with others and receive and act on detailed information given.
For safety reasons, respirators, which are used in certain situations, must be able to seal to your face.
Be exposed to various inside and outside working conditions: The change of environment such as with or without air conditioning and heating.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. The Company reserves the right to modify this description in the future, with or without notice to the employee. This Job Description does not create an employment contract, implied or otherwise, and employment with the Company remains at will. These responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The ServiceMaster Company, LLC.

Related Jobs

Systems Administrator (ERP)

SCS Engineers • Full-time • Long Beach, CA, US • 22h ago

IT & Helpdesk

What we are looking for We are looking for an ERP Systems Administrator who will be the primary technical expert responsible for the configuration, maintenance, and performance of Deltek Vantagepoint . This role focu...

22h ago

Apply

Director of Admissions (63576)

International Education Corporation • Garden Grove, CA, USA • 1d ago

Management

Job DetailsJob Location: California Garden Grove UEI - Garden Grove, CA 92840Salary Range: $90,000.00 - $100,000.00 Salary/yearUEI College is a leader in post-secondary career education. Working at our employee-owned com...

1d ago

Apply

Produce Clerk

WinCo Foods • Lakewood, CA, US • 1d ago

Retail

About Us Join us at WinCo Foods, where we're more than just a grocery retailer - we're a growing family of over 140 supermarkets in 10 states with over 22,000 employee owners. Our purpose is to make the lives of our cust...

1d ago

Apply

Project Coordinator - Data Center

Air Treatment Corporation • Full-time • Brea, CA, US • 2d ago

Project Management

Air Treatment Corporation is a dynamic, collaborative work environment. We understand the expectations of high–quality customer service, therefore we actively search and promote a cohesive team that is formulated to exce...

2d ago

Apply

Meat Cutter

WinCo Foods • Norco, CA, US • 2d ago

Retail

2d ago

Apply

Talent Acquisition & Workforce Analytics Specialist

Nevell Group • Full-time • Brea, California, United States • 3d ago

Human Resources (HR)

Talent Acquisition & Workforce Analytics Specialist Department: Human Resources Reports To: Executive Director of Human Capital Location: Brea, California Build the Future of Our Workforce At Nevell Group, our people...

3d ago

Apply

Accountant (Temporary Assignment - 6 months)

Air Treatment Corporation • Full-time • Brea, CA, US • 3d ago

Finance & Accounting

Description Air Treatment Corporation is a dynamic, collaborative work environment. We understand the expectations of high–quality customer service, therefore we actively search and promote a cohesive team that is formul...

3d ago

Apply

Legal Counsel

SCS Engineers • Full-time • Long Beach, CA, US • 3d ago

Legal

What we are looking for Join SCS Engineers as a strategic legal advisor and trusted business partner. In this highly visible role, you'll work directly with company leaders to provide practical legal guidance, negotiate...

3d ago

Apply

Benefits Manager

Liberty Military Housing • Full-time • Huntington Beach, CA, US • 3d ago

Human Resources (HR)

Overview Liberty Military Housing – Own your passion for service! About Liberty Military Housing Liberty Military Housing is one of the largest providers of military family housing in the United States. In partnership...

3d ago

Apply

Estimator

Griffith Company • Full-time • Brea, CA • $80k - $150k / year • 4d ago

Construction

At Griffith Company, we recognize that people are our most valuable resource. We nurture that resource by fostering a work environment that encourages communication, respect and recognition. In this environment, Griffith...

4d ago

Apply