Overview
Multi-Line Claim Representative II – Auto Liability & Bodily Injury
Location: Remote (Dallas, TX Region Preferred)Schedule: Monday – Friday, 8:00 AM – 4:30 PMSalary Range: $65,000 – $75,000 annually
Build Your Career With Purpose at CCMSI
At CCMSI, we partner with clients to solve their most complex risk management challenges, delivering measurable results through advanced technology, collaborative problem-solving, and an unwavering commitment to their success.
We don’t just process claims—we support people. As the largest privately-owned Third Party Administrator (TPA), CCMSI delivers customized claim solutions that help our clients protect their employees, assets, and reputations. We are a certified Great Place to Work®, and our employee-owners are empowered to grow, collaborate, and make meaningful contributions every day.
Job Summary
The Multi-Line Claim Representative II is responsible for the investigation, evaluation, negotiation, and adjustment of assigned auto liability, bodily injury, and property damage claims within a multi-account environment. This role manages claims from assignment through resolution while ensuring compliance with CCMSI claim handling standards, client-specific instructions, and applicable state laws.
This position primarily supports municipality and public entity accounts, with the majority of claims arising in Texas. The successful candidate will manage a caseload of approximately 125 claims with moderate complexity, requiring strong organizational skills, sound liability analysis, and the ability to make timely claim decisions.
We are seeking an experienced adjuster who can confidently handle bodily injury claims, negotiate with represented and non-represented claimants, and effectively manage first- and third-party auto liability exposures. This is a fast-paced environment where responsiveness, quality file handling, and excellent client service are critical.
Responsibilities
When we hire adjusters at CCMSI, we look for professionals who take ownership of their files, communicate proactively, and consistently deliver fair, timely claim outcomes while maintaining strong relationships with clients and claimants.
Key Responsibilities
- Investigate, evaluate, and adjust auto liability, bodily injury, and property damage claims in accordance with Corporate Claim Standards and client-specific requirements
- Manage claims from assignment through resolution, including represented and non-represented bodily injury claims
- Conduct liability investigations and determine appropriate claim strategies
- Establish and maintain reserves within authority levels
- Evaluate medical records, bills, repair estimates, legal documentation, and other claim-related expenses
- Negotiate settlements with claimants, attorneys, and authorized representatives
- Authorize claim payments within established authority
- Coordinate with defense counsel and vendors when appropriate
- Identify and pursue subrogation opportunities
- Maintain timely and accurate claim documentation and diary management
- Prepare claim reports, reserve analyses, and client communications as needed
- Monitor files in accordance with service commitments and client expectations
- Deliver responsive, high-quality service to clients and other stakeholders
Qualifications
Required Qualifications
- 5–10 years of claims handling experience or equivalent education and proven claim handling performance
- Strong experience handling auto liability and bodily injury claims
- Experience evaluating and negotiating both represented and non-represented bodily injury claims
- Experience handling first-party and third-party auto liability claims
- Ability to independently manage a caseload of approximately 125 claims
- Strong liability investigation, negotiation, and claim resolution skills
- Proven ability to make sound liability and settlement decisions with minimal supervision
- Excellent written and verbal communication skills
- Strong organizational and time-management abilities
- Ability to work independently in a remote environment
- Proficiency with Microsoft Office applications, including Word, Excel, and Outlook
- Active adjuster license in home state or designated home state required
- Ability to obtain and maintain additional licenses as required
- Reliable, predictable attendance during assigned business hours
Preferred Qualifications
- Municipality or public entity claims experience
- Experience handling claims involving cities, counties, school districts, or other governmental entities
- Litigation exposure and defense counsel management experience
- Prior TPA experience
- Bilingual (Spanish) proficiency is a plus but not required
Why You’ll Love Working Here
- 4 weeks (Paid time off that accrues throughout the year in accordance with company policy) + 10 paid holidays in your first year
- Comprehensive benefits: Medical, Dental, Vision, Life, and Disability Insurance
- Retirement plans: 401(k) and Employee Stock Ownership Plan (ESOP)
- Career growth: Opportunities to advance into senior technical and leadership roles
- Culture: A supportive, collaborative, and employee-owned environment
How We Measure Success
At CCMSI, great adjusters stand out through ownership, responsiveness, and results. We measure success by:
- Quality claim investigations and liability decisions
- Effective evaluation and resolution of bodily injury claims
- Timely file movement and diary management
- Reserve accuracy and financial stewardship
- Client responsiveness and service excellence
- Compliance with Corporate Claim Standards and client expectations
- Strong negotiation and claim resolution outcomes
Compensation & Compliance
The posted salary reflects CCMSI’s good-faith estimate in accordance with applicable pay transparency laws. Actual compensation will be based on qualifications, experience, geographic location, and internal equity. This role may also qualify for bonuses or additional forms of pay.
CCMSI offers comprehensive benefits including medical, dental, vision, life, and disability insurance. Paid time off accrues throughout the year in accordance with company policy, with paid holidays and eligibility for retirement programs in accordance with plan documents.
Visa Sponsorship: CCMSI does not provide visa sponsorship for this position.
ADA Accommodations: CCMSI is committed to providing reasonable accommodations throughout the application and hiring process.
Equal Opportunity Employer: CCMSI complies with all applicable employment laws.
Our Core Values
At CCMSI, we believe in doing what’s right—for our clients, our coworkers, and ourselves. We look for team members who:
- Lead with transparency – We build trust by being open and listening intently in every interaction.
- Perform with integrity – We choose the right path, even when it is hard.
- Chase excellence – We set the bar high and measure our success.
- Own the outcome – Every employee is an owner, treating every claim, every decision, and every result as our own.
- Win together – Our greatest victories come when our clients succeed.
We don’t just work together—we grow together. If that sounds like your kind of workplace, we’d love to meet you.
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