Overview
Multi-Jurisdiction Claims Adjuster – Auto & Property Damage (National Accounts)
Location: Remote Salary Range: $75,000 – $85,000
Build Your Career With Purpose at CCMSI
At CCMSI, we partner with global clients to solve their most complex risk management challenges, delivering measurable results through advanced technology, collaborative problem-solving, and an unwavering commitment to their success.
We don’t just process claims—we support people. As the largest privately-owned Third Party Administrator (TPA), CCMSI delivers customized claim solutions that help our clients protect their employees, assets, and reputations. We are a certified Great Place to Work®, and our employee-owners are empowered to grow, collaborate, and make meaningful contributions every day.
Job Summary
The Multi-Jurisdiction Claims Adjuster is responsible for the investigation, evaluation, negotiation, and resolution of first-party auto, property damage, and related liability claims within a dedicated national account program.
This role manages claims from assignment through closure while ensuring compliance with Corporate Claim Standards, client-specific handling instructions, and applicable state regulations. The successful candidate will handle claims across multiple jurisdictions and must possess a strong understanding of coverage interpretation, damage evaluation, liability investigation, reserve management, and claim resolution strategies.
This position is ideal for an adjuster who thrives in a fast-paced environment and enjoys managing a steady stream of claims from cradle to grave. Most claims involve low to moderate complexity and move quickly through the claim lifecycle, requiring strong diary management, organization, responsiveness, and attention to detail.
Responsibilities
At CCMSI, we look for professionals who take ownership of their files, communicate proactively, and consistently deliver quality outcomes. Successful adjusters are organized, responsive, and capable of balancing claim quality with efficiency and service..
What You'll Do
- Investigate, evaluate, and adjust first-party auto and property damage claims from assignment through final resolution
- Analyze coverage and apply policy provisions to determine compensability
- Conduct timely claim investigations and collect supporting documentation
- Review photos, incident reports, repair estimates, invoices, witness statements, and other claim materials
- Establish and maintain reserves within authorized authority levels
- Evaluate vehicle damage, property damage, and related loss exposures
- Review injury-related documentation and evaluate liability exposures when applicable
- Identify files requiring carrier reporting and complete required notifications
- Negotiate settlements within authority and client expectations
- Maintain accurate documentation, claim notes, and diary management activities
- Communicate professionally with claimants, clients, vendors, and internal business partners
- Coordinate with attorneys and defense counsel when litigation arises
- Ensure compliance with Corporate Claim Standards and service commitments
Qualifications
Required Qualifications
- 5 years minimum of claim handling experience, including first-party auto and/or property
- Current adjuster license in home state or designated home state
- Ability to obtain and maintain additional licenses (NY strongly preferred; FL, TX, AZ, AL, and others a plus)
- Experience handling:
- First-Party Auto Claims
- Property Damage Claims
- Coverage Analysis
- Liability Investigations
- Foundational understanding of coverage analysis and liability investigation
- Ability to manage a moderate caseload in a fast-paced environment
- Strong organizational skills and ability to maintain consistent diary follow-up
- Experience evaluating damages and handling claims through resolution
- Familiarity with multi-jurisdiction claim handling
- Strong analytical and decision-making capabilities
- Proficiency in Microsoft Office applications
- Reliable, predictable attendance during assigned client service hours
Nice to Have
- Prior TPA experience is a plus
- Experience in high-volume claim environments
- Additional state adjuster licenses
- Bilingual (Spanish) in both written and spoken Spanish, may use 2-10% of any day.This is a bonus and not required
Why You’ll Love Working Here
- 4 weeks (Paid time off that accrues throughout the year in accordance with company policy) + 10 paid holidays in your first year
- Comprehensive benefits: Medical, Dental, Vision, Life, and Disability Insurance
- Retirement plans: 401(k) and Employee Stock Ownership Plan (ESOP)
- Career growth: Opportunities to expand into more complex liability or multi-line roles
- Culture: A supportive, team-based work environment
How We Measure Success
At CCMSI, great adjusters stand out through ownership, accuracy, and impact. We measure success by:
- Timeliness – efficient file movement and consistent claim resolution
- Diary management – proactive follow-up and strong file organization
- Quality – accurate coverage application and well-documented claims
- Responsiveness – clear and dependable communication
- Compliance – adherence to client and jurisdictional standards
Compensation & Compliance
The posted salary reflects CCMSI’s good-faith estimate in accordance with applicable pay transparency laws. Actual compensation will be based on qualifications, experience, geographic location, and internal equity. This role may also qualify for bonuses or additional forms of pay.
CCMSI offers comprehensive benefits including medical, dental, vision, life, and disability insurance.
Paid time off accrues throughout the year in accordance with company policy, with paid holidays and eligibility for retirement programs in accordance with plan documents.
Visa Sponsorship: CCMSI does not provide visa sponsorship for this position.
ADA Accommodations: CCMSI is committed to providing reasonable accommodations throughout the application and hiring process.
Equal Opportunity Employer: CCMSI complies with all applicable employment laws, including pay transparency and fair chance hiring regulations.
Background checks, if required for the role, are conducted only after a conditional offer and in accordance with applicable fair chance hiring laws.
Our Core Values
At CCMSI, we believe in doing what’s right—for our clients, our coworkers, and ourselves. We look for team members who:
- Lead with transparency We build trust by being open and listening intently in every interaction.
- Perform with integrity We choose the right path, even when it is hard.
- Chase excellence We set the bar high and measure our success. What gets measured gets done.
- Own the outcome Every employee is an owner, treating every claim, every decision, and every result as our own.
- Win together Our greatest victories come when our clients succeed.
We don’t just work together—we grow together. If that sounds like your kind of workplace, we’d love to meet you.
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