JOB DETAILS

Customer Service Representative

Best Friends Pet Care • Greenville, SC, US • 6d ago

Job Details

Level: Entry

Job Location: Greenville SC - Fur Babies Pet Resort - Greenville, SC

Position Type: Full-Time/Part-Time

Education Level: High School

Salary Range: $14.00 - $14.25

Travel Percentage: None

Job Shift: Any

Job Category: Customer Service

Description

Our Customer Service Representatives are passionate animal lovers who provide our human and pet guests with “wow” service. Our CSRs are our first points of contact with our guests and are focused on building great relationships.

We are an Employee-owned and operated company that is expanding, which provides many growth opportunities within the company. We currently have over 40 locations in more than sixteen states and have been in business for nearly 30 years.

If you are looking for a company in which you can learn and grow, our countrywide, well-established pet care facility may be the perfect place for you!

We offer:

· Health, dental, vision, life insurance, STD/LTD, 401K with company matching

· Paid vacation

· Uniforms

· Pet supply and service discounts and more!

Responsibilities:

• Main lobby operations – check-ins, check-outs, guest visits and tours, answering general

questions

• Answering and handling calls in a professional manner

• Maintaining cleanliness

• Scheduling

• File maintenance

• Data entry

Cleaning and maintenance of pet suites, condos, general boarding areas, and kitchen
Feeding and watering pet guests (Includes following special diet instructions)
Monitoring and charting every pet guest
Monitoring pet belongings
Laundering duties
Supervising and playing with furry guests during their play times, as needed
Working in all outdoor elements with furry guests
Cross train to assist in all areas of the resort
Assisting other associates and performing other duties as needed

Qualifications

Skills Required

-Possess a love of animals

-Displays a professional manner at all times

-Ability to work evenings, weekends & holidays

-Lift/carry 40 pounds or more

-Able to stand/walk for eight hours a day

-Able to work in a fast-paced environment

-Able to work on a computer system

-Able to handle dogs on leashes and work in an environment with exposure to disinfectant/sanitation chemicals, animal dander and excretions.

Essential Job Functions

-Welcomes both human and pet guests

-Can correctly identify animal body language/behavior

-Follows safe handling procedures

-Checking in and out of pet guests while providing excellent customer service

-Escorts pets to and from their rooms

-Takes reservations over the phone and email

-Can work both individually and as a team player while performing duties

-Contributes in maintaining the cleanliness of the facility

-Communication with management and other team members

Required Education

-High School Graduate or Equivalent

-At least 1 year of professional animal experience

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