Position: Field Service Technician
Location: Londonderry, New Hampshire with travel
Salary: Competitive
Benefits: YES! Details below
- Employee Stock Ownership Plan (ESOP)*
- Health and Dental Insurance
- Ancillary Benefits (STD, LTD, AD&D, Life)
- 401K Matching
- Tuition Assistance
- PTO for vacation & sick time
- 11 paid holidays
- Employee Assistance Program (EAP)
- Employee Referral Program
- Employee Discount Program
Who we are:
We're Admix, the premier manufacturer of innovative industrial mixing equipment. Headquartered in the US, our experienced and knowledgeable teams at our US and Danish locations proudly engineer, build, customize, test, and service Admix equipment for customers worldwide. Admix specializes in high-performance and high-efficiency mixing equipment for the food and beverage, chemical, pharmaceutical, and cosmetic industries, and we're growing fast! GROW WITH US!
Field Service Technician Job Summary
Are you a skilled technician with a passion for travel and hands-on problem-solving?
We're seeking a dynamic Field Service Technician to provide top-notch on-site service and support to our valued customers located throughout the United States, Canada, and beyond. In this role, you'll be the go-to expert for installing, operating, and maintaining our cutting-edge equipment while also playing a key role in our Customer Equipment Rebuild Program. If you're ready to take your career on the road and make a real impact, we want to hear from you!
Field Service Technician Duties and Responsibilities
- Provide on-site service and support, and/or present maintenance and technical training seminars for our customer base on the installation, use, operation, and maintenance of our equipment
- Perform on-site equipment audits and provide accurate details in the form of Trip Reports
- Perform on-site rebuilds where applicable
- Field and respond to e-mails, phone calls, voicemail, and web inquiries from our customer base on all after sale support or service issues and requests
- Provide support on all office aspects of our Return Materials Authorization (RMA) Program (actual repairs conducted by production personnel) which includes working with customers to arrange for the return of equipment and ensuring that all returned goods are handled internally in a timely fashion per the needs of the customer
- Includes situational need for physical fault analysis of RMAs in the form of disassembly, cleaning, evaluation, facilitating QC inspection, and creating internal and external reports as required
- Provide back-up phone coverage for customer calls when Aftermarket personnel are busy, on the phone, on vacation, traveling, etc.
- Provide assistance and support to the Admix Lab when needed
- Other duties as assigned
Field Service Technician Knowledge, Skills, and Abilities
- Interact and effectively communicate with internal and external customers including customers on-site, e-mails, and over the phone in a professional manner
- Solid hands-on skills and a strong mechanical aptitude
- Computer skills and the ability to write comprehensive customer service reports/quotes and trip reports
- Demonstrated experience collaborating with colleagues and co-workers, with the ability to work effectively both independently and in a supportive diverse team environment
- Strong organizational skills, attention to detail, and ability to prioritize tasks based on customer and company needs
- Must have strong critical thinking and analytical skills, and the ability to multitask
- Strong understanding of all Admix product offerings from a mechanical and process standpoint
- Ability to learn and be coached
- Be able to provide an exceptional customer experience for every interaction between the Admix Aftermarket/Service Department and customers, both internal and external
Field Service Technician Special Requirements
- Travel is expected 50% of the time, more or less as needed for customer needs
- A complete expense report and a trip report detailing the travel, opportunities, and action items is required for every trip
Field Service Technician Training and Development
- A training period of approximately 3-months in the operations shop on all of the equipment is a must; a thorough understanding of the assembly and disassembly of the equipment is required
- The Field Service Technician will cross train with fellow technicians and the Service Team Lead
- This position acts as the backup for the Service Team Lead during busy times, vacations, etc.
Field Service Technician Credentials and Experience
- Associate's degree in Engineering preferred, but not required
- Experience working with customers/end users preferred
- 1-3 years of outside sales experience a plus
- Current US Passport of the ability to obtain one
Admix is an Equal Opportunity Employer. Admix does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit and business need.
Admix participates in E-Verify.
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