Lead Tech / Crew Chief

ServiceMaster • Full-time • Las Vegas, NV, US • 4m ago

Position Overview

Monitors and inspects tasks for restoration jobs to ensure completion of drying, demolition and various restoration activities. Prepares and reviews documentation to include notes, photos and documents according to company policies and procedures. Explains processes used to complete active jobs and next steps to resolution in person to customers. Supervises technician(s) assigned to the job ensuring safety and operational standards are being followed and met during active jobs.

Job Responsibilities

Knowledge of disaster restoration industry
Retrieves work orders, ensures appropriate equipment and supplies are loaded on truck needed for job, arrives to work site
Completes assigned jobs according to company processes and carrier standards, maintains quality control, manages technician(s) assigned to job
Performs daily monitoring and required activities on all active jobs to residential and/or commercial customers with a sense of urgency
Explains processes used to complete active jobs and next steps to resolution in person to customers using printed materials as a guide
Interfaces with adjusters in person, over the phone, and virtually to resolve issues and answer questions about the loss
Completes sketch and scope sheet for estimate, complete drying records using mobile software
Inspects jobs after completion and obtains customer signatures for approval purposes, and requests payments when necessary
Resolves issues with customers communicates customer issues, daily job activities with key company staff
Prepares and or reviews documentation to include notes, photos and have documents signed by customer according to company policies using software to ensure reimbursement from insurance companies
May train new technicians or key operational team members
Ensure safety standards are being followed during all active jobs
Valid Drivers’ License and satisfactory driving record
Strong verbal and written and communication skills
Strong problem solving and customer service skills
Must be able to prioritize activities and meet deadlines
Experience with entering data using a tablet or mobile phone
Report to work on time in a clean, complete uniform
Read and follow product label usage instructions

Job Requirements

High school graduate or equivalent
Valid driver's license and satisfactory driving record
Good verbal and written and communication skills
Role models customer service expectations with home owners, adjusters, vendors etc.
Knowledge of disaster restoration or construction industry
Proficient with using mobile software to enter data
Experience with using Xactimate is preferred but not required
Must be able to prioritize activities and meet deadlines
Experience in training and managing others
Strong problem-solving skills
Communicates customer issues, job activities with key company staff
Certifications are preferred, but not required:
- ASD – Applied Structural Drying Technician
- FSRT – Fire & Smoke Restoration Technician
- OCT – Odor Control Technician
- WRT – Water Damage Restoration Technician

Physical Demands and Working Conditions

Incumbent must be prepared to:

Move up to 70 pounds often, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
Stand and walk for extended periods of time. Lifting, squatting, crawling and crouching is required.
Express or exchange ideas with others and receive and act on detailed information given.
For safety reasons, respirators, which are used in certain situations, must be able to seal to your face.
Be exposed to various inside and outside working conditions: The change of environment such as with or without air conditioning and heating.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. The Company reserves the right to modify this description in the future, with or without notice to the employee. This Job Description does not create an employment contract, implied or otherwise, and employment with the Company remains at will. These responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The ServiceMaster Company, LLC.

Related Jobs

Digital AI Product Manager

DCS Corp • Las Vegas, NV, Nevada • 6h ago

Software Development

Provide Advisory and Assistance Services (A&AS) to the Chief Digital and Artificial Intelligence Officer in support of a Fighter Test Services contract at Nellis AFB, NV. Collaborate with internal and external cust...

6h ago

Apply

Remote Workers' Compensation Claims Adjuster – CA Jurisdiction

CCMSI • Las Vegas, NV, US • 4d ago

Finance & Accounting Insurance

Overview Position Title : Workers’ Compensation Claim Consultant Location : Remote Hours : Monday - Friday, 8:00 AM to 4:30 PM Salary Range : $70,000 - $95,000 Disclaimer : "The posted salary range for this posit...

4d ago

Apply

Outside Sales Representative: Las Vegas, NV

Jasper Holdings, Inc. • Full-time • Las Vegas, Nevada, US • 6d ago

Sales

JASPER Engines & Transmissions, the nation’s leader in re-manufactured engines and transmissions, has been thriving since 1942 by working hard and hav...

6d ago

Apply

Experienced Tree Trimmer/Climber | North Las Vegas

Davey Tree • Las Vegas, NV, US • 6d ago

Agriculture & Forestry

Additional Locations: None Primary Locations: NV, Las Vegas, 924 E. Colton Avenue, 89030 Requisition ID: 204547 Position Overview Experienced Tree Trimmer/Climber | North Las Vegas - Mu...

6d ago

Apply

Outside Sales Representative: Las Vegas, NV

Jasper Engines & Transmissions • Full-time • Las Vegas, Nevada, US • 6d ago

Sales

JASPER Engines & Transmissions, the nation’s leader in re-manufactured engines and transmissions, has been thriving since 1942 by working hard and hav...

6d ago

Apply

PHC Technician | North Las Vegas

Davey Tree • Las Vegas, NV, US • 6d ago

Additional Locations: None Primary Locations: NV, Las Vegas, 924 E. Colton Avenue, 89030 Requisition ID: 204548 Position Overview Plant Health Care Technician (PHC Tech): Performs fert...

6d ago

Apply

Occupational Therapy Assistant Instructor (OTA or OT) | Full-Time

Pima Medical Institute • Full-time • LAS VEGAS, Nevada, United States • 6d ago

Health Care Medical Assistant

Teaching at PMI is a rewarding career! Occupational Therapy Assistant Instructors at PMI will teach the proper training and education to work as effective entry-level Occupational Therapy Assistants. Teach courses...

6d ago

Apply

EMS/Paramedic Medical Director

Pima Medical Institute • Part-time • LAS VEGAS, Nevada, United States • 1w ago

Management

ESSENTIAL FUNCTIONS: Review and approve the program's educational content, including didactic, laboratory, clinical experience, field experience, and capstone field internship, to ensure it meets current standards...

1w ago

Apply

CAD Engineer

Project Worldwide • Full-time • Las Vegas, NV, US • 1w ago

Engineering

Our Opportunity George P. Johnson is looking for an Engineer who can take design concepts and create construction drawing sets in our Las Vegas, NV facility. We are looking for fine-detail minded AutoCAD users who can...

1w ago

Apply

Estimator - Trade Show Fabrication

Project Worldwide • Full-time • Las Vegas, NV, US • 1w ago

Manufacturing

Our Opportunity GPJ is hiring an Estimator to join our growing team. You will be working on custom fabrication for trade show displays for exciting clients! This role is on-site, requiring you to report to our Las Ve...

1w ago

Apply