Job Summary:
Ag Express Electronics is seeking a Product Sales Specialist I to join our team to build foundational sales, product knowledge, and customer service skills. This position is the front line of Ag Express customer engagement, supporting inbound inquiries and basic sales functions while learning the full suite of Ag Express products. Senior sales specialists work closely with Product Sales Specialist I team members as mentors, providing guidance as they develop the skills needed to fully manage customer needs and sales responsibilities. If you are an individual with a passion for customer service, a willingness to learn, and a general understanding of agriculture and the customers we serve, we encourage you to consider applying to this crucial role.
This position is located at our Des Moines, Iowa location.
Key Responsibilities:
Sales and Customer Interaction
- Handle inbound sales calls, emails, and basic product inquiries with professionalism and accuracy.
- Provide high-quality customer service, ensuring positive interaction every time.
- Learn Ag Express product offerings, customer segments, and ordering processes.
- Assist with quoting and simple order entry under the guidance of senior team members.
- Demonstrate willingness to be on the phones consistently and learn how to identify customer needs.
Learning & Development
- Participate in structured products, system, and CRM training.
- Shadow Product Sales Specialists II and III to build technical and sales competency.
- Seek feedback and coaching to develop into a full-sales-cycle PSS role.
Cross-Functional Collaboration
- Coordinate with internal departments on basic order status or inventory questions.
- Enter accurate CRM notes and maintain data integrity while learning system expectations.
- Partner with the ecommerce team by providing accurate, timely product information and updates to support online listings, product details, and other customer-facing content. Ensure information provided reflects current availability, specifications, and customer needs.
Continuous Improvement
- Share observations to help improve processes as knowledge grows.
- Other duties as assigned that support development and team goals.
Required Skills and Qualifications:
- Customer Service Orientation: Demonstrated commitment to delivering exceptional customer service with professionalism, empathy, responsiveness, and a positive attitude. Able to anticipate customer needs and follow through to ensure high-quality experience.
- Effective Communication: Strong verbal and written communication skills, with the ability to clearly convey information, ask thoughtful questions, and build rapport with a wide range of customers and team members.
- Dependability and Follow-Through: Highly reliable, accountable, and detail oriented. Consistently completes tasks on time, follows instructions, and maintains accurate records.
- Team Player & Collaboration: Demonstrates a collaborative mindset with a willingness to support coworkers, contribute to shared goals, and uphold a positive team environment aligned with company values.
- Adaptability & Problem-Solving: Able to stay focused and flexible in a fast-paced environment, adjusting quickly to changing priorities or customer needs. Shows initiative in resolving issues and seeks guidance appropriately.
- Judgment & Professionalism: Uses sound judgment when making decisions, especially under pressure. Represents the company with integrity and professionalism in all interactions.
- Learning Mindset: Willingness to learn Ag Express products, systems, customer types, and internal processes. Comfortable asking questions, seeking feedback, and actively building new skills.
- Technical & System Skills: Proficiency with Microsoft 365 (Outlook, Teams, Excel). CRM experience is preferred but not required; must demonstrate discipline in maintaining accurate, timely, and consistent data entry once trained.
- Agricultural Awareness: Basic understanding of agricultural operations, including farmers, OEMs, and implement dealers, with an interest in learning how Ag Express products support customer operations
Required Experience/Education/Training/Certifications:
- Education: Associate degree preferred; industry experience or ag background may substitute.
- Experience: 0–2 years of experience in customer service, sales support, agriculture, or related roles.
- Computer Skills: Proficient in MS 365 and business software. Experience with CRM and phone systems is preferred.
Physical Demands:
- Lifting and Carrying: Occasionally, the role may involve lifting and carrying office equipment or materials weighing up to a certain limit.
- Standing and Walking: Ability to navigate various onsite meetings with customers and facilities within the organization’s premises.
- Communication: Skill in exchanging accurate information with customers, co-workers, vendors, etc., utilizing verbal, written, and electronic communication methods.
- Sitting for Extended Periods: Much of the work will be conducted at a desk requiring the ability to sit for extended periods while performing tasks.
- Repetitive Motion: Some tasks may involve repetitive motions of the hands, especially prolonged periods of typing on a computer to perform administrative and operational tasks. Ergonomic practices should be followed to minimize the risk of repetitive strain injuries.
- Travel Readiness: Willingness and ability to travel as necessary for business engagements, meetings, industry events.
- Safety Awareness: Awareness of and adherence to safety protocols and procedures is essential when navigating the organization’s facilities to ensure compliance and minimize the risk of workplace hazards or accidents.
Ag Express Electronics is committed to providing reasonable accommodation for employees with disabilities and ensuring a supportive work environment. Candidates are encouraged to discuss specific needs during the application process.
Why Ag Express Electronics?
- 100% Employee-Owned Company and ESOP (Employee Stock Ownership Plan)
- Competitive salary plus performance-based incentive opportunity
- Safe Harbor 401(k) with company contribution
- Comprehensive medical, dental, and vision benefits
- Paid Time Off and paid holidays
- Company-paid life insurance
- Professional development and training opportunities
- Opportunity to work with industry-leading precision agriculture technology and an outstanding team committed to serving agriculture
Benefits:
Ag Express Electronics offers a leading benefits package as highlighted below:
- Employer-Sponsored Benefits: Medical, Dental, Group Life, Short-Term Disability (STD) with buy-up options
- Voluntary Benefits: Vision, Healthcare and Dependent Care Flexible Spending Account(s) (FSA), Life Insurance
- 401(k): Safe Harbor 401(k) including an annual 3% company contribution and Profit Share funded annually at the discretion of Ag Express Electronics.
- Employee Stock Ownership Plan (ESOP): Contribution funded annually at the discretion of Ag Express Electronics.
- Paid Time Off (PTO): PTO allowance to support work-life balance and provide employees with opportunities for rest, relaxation, and personal pursuits.
- Holiday Benefits: Recognition and observance of holidays by Ag Express Electronics, allowing employees to celebrate.
- Flexible Hours: Flexible work hours empower employees to have greater control over their work schedules, fostering a better work-life balance and increased flexibility to accommodate personal commitments.
- Educational Assistance: Support for employee development through educational assistance, including financial support for further education or professional certifications relevant to their roles, ensuring continuous learning and growth opportunities.
- Casual Dress Environment: Enjoy a casual dress environment at work, with company-provided branded clothing to promote comfort and a sense of belonging among employees.
Ag Express Electronics is an Equal Opportunity employer. We do not discriminate based on race, religion, color, sex, gender, identity, sexual orientation, age, national origin, veteran status, or any other basis covered by appropriate law.
About Us:
Ag Express Electronics is a leading provider of innovative electrical solutions for agricultural, construction, and industrial applications. We specialize in designing custom electrical harnesses and distribution systems to meet the unique needs of our clients. Our team is dedicated to delivering high-quality, reliable, and efficient solutions that exceed customer expectations.
Join a 100% Employee-Owned Company
At Ag Express Electronics, we're passionate about helping agricultural producers maximize the performance of their equipment through innovative electronics repair, precision agriculture solutions, and exceptional customer support. As a 100% Employee-Owned (ESOP) company, every employee shares in our success and plays a direct role in our future.
