Claims Coordinator

ServiceMaster • Full-time • Farmington, MI, US • 1m ago

Position Overview

As the hub of all claims, the coordinator is responsible for speaking with the customer, ongoing customer follow up, handling service complaints, logistics of dispatching field personnel to jobs while ensures that the required Cycle Time and insurance Service Level Agreement tasks deadlines are met. The Coordinator will be responsible to follow up daily with the OPS team to ensure and that all required documentation, estimates and procedures are followed according to required program guidelines.

A successful Coordinator will possess tenacity and thrives in a fast-paced environment. The coordinator who is detail oriented and able to focus with many projects in varying degrees of completion will be most successful in this position.

Job Responsibilities

Understanding of the claims flow process - Water Mitigation, Reconstruction, Contents, and other Environmental work
Manages data entry for each claim from First Notice of Loss through to completion of job in the CRM system
Daily review of compliance tasks and all job tasks are completed on time
Monitor and update jobs in required operating system making sure the job flows efficiently through the claims process requirements and cycle times
Ensure that uploading photos, and other documents are appropriately described, titled and uploaded in real time, as well as follows up to get missing required data from homeowner and insurance/mortgage information not obtained on initial call
Creates and or assists with job estimate, reviews final estimate to ensure estimate is complete per company standards
Manages Customer Service issues and complaints, documenting actions and resolution
Understanding of all company cycle times and SLAs required for each job and phase
Client Care Calls - ensure constant, often daily, communication with the customer, may communicate with adjuster
Ensure daily notes are entered in all jobs, contacting relevant participants and escalating to the department manager as required
May be responsible for creating job estimate and or assisting the Estimator/Project Manager with final estimate

Job Requirements

High school diploma/GED required
Bachelor's Degree or applicable experience preferred, work experience will be considered
IICRC Certifications preferred but not required: WTR, ASD, OCT, STC
Exceptional Customer Service skills
1-3 years of Xactimate experience required- proficient use Xactimate 28
Experience with Microsoft Office application (Word, Outlook, PowerPoint, and Excel) required
Personal time management and organizational skills
Strong verbal and written communication skills
Dependable and adaptable to operate within a fast-paced work environment
Ability to manage highly confidential information
Strong problem-solving skills
Proficient at using Microsoft Office, Outlook, CRM software
Experience do you have with customer interaction and conflict resolution

Physical Demands and Working Conditions

The physical demands are representative of those that must be met by an employee to perform the essential function to this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Incumbent must be prepared to

Move up to 20 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
Sitting for long periods of time while using office equipment such as computers, phones etc.
Fingering and Repetitive motions; such as movement of wrists, hands and fingers while picking, pinching and typing during your normal working environment.
Express or exchange ideas with others quickly, accurately, and receive and act on detailed information.
Close visual acuity to perform detail-oriented activities at distances close to the eyes, such as preparing and analyzing data, viewing computer screen and expansive reading.
Be exposed to various inside working conditions: The change of building environment such as with or without air conditioning and heating. May be required to travel for short periods of time.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. The Company reserves the right to modify this description in the future, with or without notice to the employee. This Job Description does not create an employment contract, implied or otherwise, and employment with the Company remains at will. These responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities.

Related Jobs

Mechanical Designer

Peter Basso Associates • Full-time • Troy, MI, US • 1d ago

Manufacturing Engineering

The ideal candidate has the following experience, education or qualifications: Experience in designing any of the following mechanical systems: Strong working knowledge of AutoCAD and Revit. A thorough understanding of t...

1d ago

Apply

Electrical Designer

Peter Basso Associates • Full-time • Troy, MI, US • 1d ago

Designer

The ideal candidate has the following experience, education or qualifications: Experience in designing any of the following electrical systems: Power Distribution Systems, including medium and low voltage distribution sy...

1d ago

Apply

Mechanical Engineer

Peter Basso Associates • Full-time • Troy, MI, US • 1d ago

Engineering

Peter Basso Associates is a 100% employee-owned engineering firm where every team member is personally invested in our shared success. Our dynamic, collaborative culture and technical excellence have earned us a strong r...

1d ago

Apply

HVAC Service Apprentice 3

Lee Contracting • Full-time • Pontiac, Michigan, United States • 2d ago

Installation & Maintenance

Founded in 1989, Lee Industrial Contracting is a 100% employee-owned company based in Pontiac, Michigan. We are the premier industrial contractor of choice for a broad variety of equipment installation, construction, and...

2d ago

Apply

Pipe Welder

Lee Contracting • Full-time • Pontiac, Michigan, United States • 2d ago

Construction Welder

2d ago

Apply

Pipefitter Apprentice 4

Lee Contracting • Full-time • Pontiac, Michigan, United States • 3d ago

Construction

3d ago

Apply

Program Manager

Amsted Automotive • Full-time • Belleville, Michigan, United States • 4d ago

Project Management

WHAT YOU’LL DO Amsted Automotive, Cold Form & Finishing MI is seeking a Program Manager to be responsible for the full life cycle of our customer programs from quote and tooling design to ongoing cost control and cus...

4d ago

Apply

Maintenance Manager

Amsted Automotive • Full-time • Taylor, Michigan, United States • 4d ago

Installation & Maintenance Maintenance

Amsted Automotive, Cold Form & Finishing (CFF) Division, is seeking an experienced Maintenance Manager to oversee the upkeep of our facilities, equipment, and systems to ensure safe, efficient operation for our Taylo...

4d ago

Apply

Shop Assistant-Pipe Fitting

Lee Contracting • Full-time • Pontiac, Michigan, United States • 4d ago

Manufacturing Loading & Stocking

4d ago

Apply

Multi-site Cleaner/Supervisor

ServiceMaster • Full-time • Brighton, MI, US • $18 - $25 / hour • 5d ago

Management Cleaning & Sanitation Supervisor

We are seeking a reliable, detail orientated Multi-Site Cleaner to manage cleaning operations. You will be responsible for ensuring each site meets the cleaning standards by cleaning the building and or managing. The ide...

5d ago

Apply