OverviewBackground
On behalf of the American people, the U.S. Agency for International Development (USAID)
promotes and demonstrates democratic values abroad, and advances a free, peaceful, prosperous
world. In support of America's foreign policy, the U.S. Agency for International Development
leads the U.S. Government's international development and humanitarian assistance through
partnerships and investments that save lives, reduce poverty, strengthen democratic governance,
and help people emerge from humanitarian crises.
The independent Office of Policy (POL) provides actionable policy counsel to USAID leadership
by helping the Agency identify, analyze, and more effectively confront complex development and
humanitarian challenges – of the moment and on the horizon. We conduct our work along three
lines of action including policy planning, coordination and engagement. POL’s current focus areas
include cross-cutting issues such as safe and legal global migration, economic resilience and
statecraft, climate policy, multilateral development bank reform, and improving
humanitarian-development-peace coherence to better address protracted crises. The Office also
advances an affirmative agenda in the context of strategic competition with the People's Republic
of China and develops strategic projects, including supporting innovations in market shaping
policies and exploring the impact of advancements in artificial intelligence.
Scope of Work
The Operations Administrative Specialist performs a variety of both complex and routine
administrative and operational duties that are critical to the overall functioning of POL with an
emphasis on supporting travel, human resource administration, and general office functions.
These duties range from tasks such managing official correspondence and communications with
key counterparts within USAID, to researching and summarizing information, initiating, tracking
and completing multiple activities within diverse agency processes, tracking meeting
deliverables, providing input on special projects, and crafting and implementing office initiatives
related to staff morale and office support and improvement. The incumbent must be highly
organized and motivated, relatively self-directed, and have strong interpersonal communication
skills.
Responsibilities 1. Makes travel arrangements including reserving flight itineraries, hotel lodging, and reconciling
travel vouchers for senior staff;
2. Acts as liaison to USAID administrative management services (AMS) officers in processing,
monitoring, and tracking deadlines for performance management, awards and staff recognition
processing, recruitment and staffing, personnel actions, leave administration, and off-boarding
and on-boarding in accordance with Agency deadlines;
3. Applies administrative policies and regulations and maintains various systems and tools for
use in management and direction of POL operations;
4. Drafts correspondence, recommendations, reports, and memoranda related to administrative
programs and issues;
5. Retrieves, collects, and compiles information from electronic files and databases in response
to requests or inquiries;
6. Provides advice and guidance to managers and employees on questions and situations related
to administrative services;
7. Guides the progress of special projects and activities with varying timelines and due dates and
monitors and tracks status to ensure suspense dates are met;
8. Acts as backstop to the POL Front Office Executive Assistant responsible for directing office
traffic, screening, and routing telephone calls, greeting, and directing office visitors, manages
short-term and long-term calendars of POL principals and provides backstop support for
comparable positions within the immediate office;
9. Serves as a backstop to POL’s Executive Assistant to coordinate with the AMS team on
various tasks such as supply/equipment requisition, inventory retrieval and storage, facilities
maintenance, onboarding and information technology issues;
10. Performs other duties as assigned.
Qualifications
1. Proficiency in the use of Google Applications (inc. Mail, Calendar, Drive, Docs, Slides)
and Microsoft Office Suite (Word, Excel, Power Point);
2. Ability to work in a fast-paced environment with competing and shifting priorities;
3. Ability to efficiently multitask and prioritize workload accordingly;
4. Ability to establish and maintain effective working relationships and interact with
people at all management and support levels; and
5. U.S. citizen and eligible to obtain a Secret level security clearance.
Education
Bachelor’s Degree and six (6) years of relevant experience
USAID Assumptions and Constraints Support may be required outside of core hours.
1. Ability to telework will be based on office staffing requirements.
2. On-site work may be required.
3. Travel is not required.
About HighlightFor over ten years, Highlight has provided Development and Modernization, Secure IT, and Mission Solution services to our federal government customers. Our team knows the technology; we understand how our customers and their stakeholders work; and we know how to implement industry best practices to deliver high-quality, end-to-end solutions that minimize risk and maximize results.
Since our inception, Highlight has had an employee-first mindset. Our mission is to provide employees with rewarding and impactful career opportunities. In 2021, Highlight’s founder, Rebecca Andino, implemented an Employee Stock Ownership Plan to embody and expand our culture of transparency, teamwork and rewarding the work of our employees. By becoming an ESOP, our employee-owners share in the success of the company through their ownership stake. To learn more about ESOPS, check out: www.esopinfo.org.
We’re an Equal Opportunity Employer (EOE) that empowers our people to fearlessly drive change - regardless of their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, veteran status, or other characteristics. Our team is dedicated to foster diversity within our teams to promote creativity, innovation, and teamwork to deliver the best solutions for our customers.
To receive compensation and benefits information for this role, contact us or email us at [email protected] Please include the Req ID (this is at the top of the posting under the position title) in the subject line of the email.
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