Customer Service Representative - Remote

ServiceMaster • Full-time • Remote (Phoenix, AZ, US) • 2m ago

Position Overview

About the job Customer Service Representative - Remote

The Customer Service Representative (CSR) answers inbound calls from members and providers, inputs data, and provides a high level of customer service always extending courtesy and professionalism. The CSR handles inbound customer service inquiries and problems via the telephone and email while effectively recording communications accurately and consistently. Calls are predominantly routine, but may require deviation from standard screens, scripts and procedures. CSRs use a computerized system for tracking calls, information gathering, and/or troubleshooting and may assess needs, explain programs and suggest/promote alternative products or services.

Job Responsibilities

Identify, evaluate and prioritize caller needs, questions and concerns.
Formulate plans of resolution and respond appropriately and efficiently.
Maintain and restore customer satisfaction and partner with other teams as needed.
Perform problem analysis, problem determination and recommended resolutions to the callers.
In accordance with standard protocol.
Proactively educate caller on program benefits.
Meet or exceed established call center metrics, attendance standards and quality levels.
Use computer tools to accurately process and document information.
Develop rapport with callers and appropriately adjust communication style.
Provide accurate information about ServiceMaster programs and services.
Escalate issues internally and follow up on escalated issues.

Job Requirements

High School Diploma
Prior experience in a customer service related field preferred.
Great communication skills
Must be able to multi-task
General working knowledge of Microsoft Word & Outlook
Computer keyboard proficiency and internet navigation skills required
Have the ability to work effectively with others in a team environment
Ability to thrive in a fast-growing always changing environment

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. The Company reserves the right to modify this description in the future, with or without notice to the employee. This Job Description does not create an employment contract, implied or otherwise, and employment with the Company remains at will. These responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The ServiceMaster Company, LLC.

Built on a foundation of great brands and employees with a passion for service, our vision is to be the leading provider of essential services through empowered people, world-class customer service and convenient access. By joining ServiceMaster, you'll be part of a talented network of employees with a shared vision.

Our environment is a diverse community where successful people work together to achieve common goals.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The ServiceMaster Company, LLC.

Related Jobs

Customer Service Coordinator

International Education Corporation • Phoenix, AZ, US • $20 - $22 / hour • 6d ago

Customer Service

Job Details Job Location : Arizona Phoenix UEI - Phoenix, AZ Salary Range : $20.00 - $22.00 Hourly Job Shift : Day Job Category : Campus Administration Description UEI College is a leader in post-secondary ca...

6d ago

Apply

Customer Service Representative - Remote

ServiceMaster • Full-time • Phoenix, AZ, US • 3w ago

Customer Service

Position Overview About the job Customer Service Representative - Remote The Customer Service Representative (CSR) answers inbound calls from members and providers, inputs data, and provides a high level of customer serv...

3w ago

Apply

VETERINARY CLIENT SERVICE REPRESENTATIVE

1st Pet Veterinary Centers • Mesa, AZ, US • $18 - $22 / hour • 4w ago

Customer Service Veterinary

Description 1st Pet Veterinary Centers is seeking Experienced Veterinary Client Service Representatives (CSR) for Swing shifts for our Mesa location. 1st Pet Veterinary Centers is an employee-owned (ESOP), Emergency, Spe...

4w ago

Apply

VETERINARY CLIENT SERVICE REPRESENTATIVE

1st Pet Veterinary Centers • Phoenix, AZ, US • $18 - $24 / hour • 3m ago

Customer Service Veterinary

Description 1st Pet Veterinary Centers is seeking Experienced Veterinary Client Service Representatives (CSR) for our North Valley location. 1st Pet Veterinary Centers is an employee-owned (ESOP), Emergency, Specialty, a...

3m ago

Apply

Day Porter

Pegasus Clean • Full-time • Scottsdale, AZ, US • 13h ago

Overview About Us Pegasus leads the way in comprehensive cleaning and maintenance solutions. We leverage cutting-edge technology to create and maintain clean, healthy, and safe indoor environments for commercial, industr...

13h ago

Apply

Night Cleaner

Pegasus Clean • Full-time • Phoenix, AZ, US • 13h ago

Cleaning & Sanitation

Job Skills / Requirements About the Role Essential Functions Maintain office building, or other commercial building in clean and orderly condition based on the scope of work on job site assigned to, by performing the fol...

13h ago

Apply

Truck Driver

WinCo Foods • Phoenix, AZ, US • 1d ago

Transportation

About Us Join us at WinCo Foods, where we're more than just a grocery retailer - we're a growing family of over 140 supermarkets in 10 states with over 22,000 employee owners. Our purpose is to make the lives of our cust...

1d ago

Apply

Arizona Market and Business Leader

Brown and Caldwell • Full-time • Phoenix, Arizona, United States • 1d ago

Management

We have an exciting opportunity for our next Arizona Market and Business Leader with a demonstrated background in business development, client relations, and delivery of municipal water, wastewater and infrastructure eng...

1d ago

Apply

Fresh Foods Clerk

WinCo Foods • Glendale, AZ, US • 2d ago

Retail

2d ago

Apply

Overnight Stocker

WinCo Foods • Glendale, AZ, US • 2d ago

Retail Stocking

2d ago

Apply