Description
Essential Duties and Responsibilities:
- Directly supervises all employees at branch location. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
- Receives requests for product selection, price quotations, purchase orders, order changes, adjustments, and cancellations directly from customers (via phone, fax and email).
- Uses corporate ERP system (P21) to retrieve customer information, stock status information, purchase order status, and make changes to customer purchase orders. Ensures that correct codes are used for retrieving and inputting information.
- Achieves and maintains rapport with customers and works to give them best possible customer service.
- Help maintain corporate goals for corporate sales, branch sales, profitability, cost containment, branch budgets and branch inventory levels.
- Prepare and maintains maintenance schedules for branch equipment and utilities.
- Main liaison between customer and branch, along with branch personnel and outside sales force.
- Evaluates and measures key productivity indicators for customer service.
- Issues oral and written instructions.
- Works closely with Inside Sales Manager to help coordinate work flow between inside sales corporate, branch inside sales, technical inside sales and LMH inside sales departments.
- Hosts monthly staffing meeting to keep employees abreast of company issues.
- Works closely with the expediter and helps/supports when necessary.
- Determines staff hours; handles vacation requests, proper daily staffing, and workload distribution.
- Investigates and addresses customer complaints for full resolution.
- Handles the needs of outside sales force.
- Makes hoses for customers while the wait.
- Operates the retail counter by handling walk-in cash and credit card sales.
- Performs shipping/receiving duties as needed.
- Follows company ISO policies and procedures.
Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Education and/or Experience: Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
- Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals.
- Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
- Individual should have knowledge of Microsoft office suite (Word, Excel, Outlook) and the ability to learn corporate ERP system.
- Ability to become forklift certified.
- Mechanical Aptitude and Numerical Reasoning required.
- Must be able to carry an emergency service pager.
While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee is frequently required to stand; walk and sit. The employee is occasionally required to reach with hands and arms. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 100 pounds wit assistance. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus.
Are you an underappreciated, hard worker? Air Hydro Power needs you!Our Benefits! #1 CULTURE!!!
- Employee Owned (ESOP)
- Medical, Dental, and Vision benefits that begin on your 1st day of work!
- Employee Stock Ownership Plan (ESOP)
- Company Paid Life, Dependent Life, Short & Long Term Disability Insurance (After 30 days of Employment)
- 10 Paid Holidays per year
- Vacation & Personal Time
- Birthday Holiday (after 3 days of employment)
- 401K
- Employer HSA Contribution
- Company Paid Bereavement Time
Come see why AHP was voted one of the "Best Places to Work in Kentucky" and is a Nationally Certified "Great Place to Work"! Join the AHP Family and apply now! EO
